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Video Playback Troubles

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#1 Johnny Olson

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Posted 25 August 2015 - 10:29 PM

I am having troubles directly related to video playback with streaming on all browsers and downloaded .wmv files. Thanks in advance for any help!



I started my machine after work, and trying to stream a video on youtube.com results in 3-6 seconds of uninterrupted streaming video followed by a complete hangup of the playback. I tried several different sites on Firefox and Chrome. It's the same everywhere. I then tried a *.wmv and the playback is very choppy, and the resolution is lowered. At one point AVG popped up with an alert, and sadly I clicked the 'X' of the popup by mistake. I've run AVG full scans, anti-rootkit scans, Malwarebytes and GMER, which only really found non-threatening stuff (I think).


I've updated Adobe Flash.


Not sure if I have some corrupted plug-ins, infected software or what.


Again thanks for any help!



Edited by Chris Cosgrove, 26 August 2015 - 04:25 AM.
Moved from Audio and Video to 'Am I infected?'

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#2 buddy215


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Posted 26 August 2015 - 06:50 PM

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running FRST which will create two logs.

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.


DO NOT bump your new topic. Wait for a response from one of the Team Members.

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#3 Johnny Olson

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Posted 26 August 2015 - 07:44 PM

Posted in the Virus, Trojan, Spyware, and Malware Removal Logs forum.




Thanks for the reply!

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