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JRT (junkware removal tool)


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#1 geo791

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Posted 25 August 2015 - 06:21 PM

Recently I have tried running JRT on a Windows XP sp3 system. JRT opens a dos window and completes a restore point. Then is starts to check the first item which is "Startup Folders". Before the second item starts, the dos window closes and JRT does not complete the scan, nor does it place a jrt.txt file on the desktop. I have tried running JRT on two different computers, both running Windows XP, and JRT would not complete the scan on either system. Is anyone else having issues with JRT? I have run this program in the past and it always ran fine. Any suggestions would be much appreciated.



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#2 Condobloke

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Posted 25 August 2015 - 07:02 PM

Please run rkill.....and then run JRT immediately after with no reboot inbetween

 

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/
 

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.

Condobloke ...Outback Australian  fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

“A man travels the world in search of what he needs and returns home to find it."

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

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#3 quietman7

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Posted 25 August 2015 - 08:33 PM

There have been a few reported instances to the developer where JRT would not run properly or users only saw a brief flash. Sometimes there isn't a clear explanation as to why without the developer having access to more specific information. Try running it in Safe Mode.

If you still encounter a problem running JRT, you can ask the developer (thisisu) a question, report an issue or suggestion in this topic.
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#4 geo791

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Posted 25 August 2015 - 11:31 PM

 

Please run rkill.....and then run JRT immediately after with no reboot inbetween

 

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/
 

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.

 

I have tried running Rkill before JRT but still JRT would not complete the scan. I also tried running in safe mode....same result.



#5 Condobloke

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Posted 25 August 2015 - 11:49 PM

ok....in that case....definitely go with quietman7's instructions.,,......    If you still encounter a problem running JRT, you can ask the developer (thisisu) a question, report an issue or suggestion in this topic.


Condobloke ...Outback Australian  fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

“A man travels the world in search of what he needs and returns home to find it."

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

 GcnI1aH.jpg

 

 


#6 quietman7

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Posted 26 August 2015 - 06:13 AM

As I noted above, sometimes there isn't a clear explanation as to why this happens without the developer having access to more specific information.
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#7 1PW

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Posted 26 August 2015 - 03:42 PM

Hello geo791:

Since JRT version 7.5.8 has now been released, does that same issue still occur?

hxxps://downloads.malwarebytes.org/file/jrt/

Thank you.

Edited by 1PW, 26 August 2015 - 03:47 PM.

All viruses are malware but not all malware are viruses and if the malware doesn't self replicate it just isn't a virus.


#8 1PW

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Posted 17 September 2015 - 08:44 PM

Hello All:
 
For future questions, comments, concerns or complaints, please consider creating your own topic in the new/permanent Malwarebytes subforum for the Malwarebytes Junkware Removal Tool (JRT) at: Malwarebytes Junkware Removal Tool Support

Yet, users should still express their undying gratitude to Bleeping Computer staffers/leadership for their generous willingness to host this topic, help users with their outstanding assistance (especially @quietman7), and hosting a reliable/alternate download source for Thisisu's JRT updates for years.

Thank you always BleepingComputer.com :clapping:

Edited by 1PW, 17 September 2015 - 08:47 PM.

All viruses are malware but not all malware are viruses and if the malware doesn't self replicate it just isn't a virus.


#9 quietman7

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Posted 18 September 2015 - 02:45 PM

1PW...We appreciate your thoughtful comments about the Bleeping Computer community.
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