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Infected with irremovable PUM hijack registry virus


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6 replies to this topic

#1 lowestofthekeys

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Posted 25 August 2015 - 03:19 PM

 

I noticed a few months ago that I was suddenly unable to use task manager. I went through a variety of steps to reactive including using regedit, running a series of commands, and editing the group policy. 
 
Nothing seemed to work.
 
I finally stumbled upon the possibility it may be a virus so I poured over Google looking for solutions. 
 
I've run a Malwarebytes scan in regular and safe mode. I've done the same with Roguekiller. Both have detected a PUM-related issue in my registry and supposedly removed it. However, once out of safe mode and rebooted, it reappears. 

 

Just recently I ran hitmaan pro and it repaired the registry entry, though when I reboot it just goes back to the way it was before. 
 

Operating system: Windows 10

 

I've attached a new Roguekiller log for your consideration.

 

Attached File  rkill-2.txt   7.57KB   3 downloads


Edited by lowestofthekeys, 25 August 2015 - 06:36 PM.


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#2 nasdaq

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Posted 27 August 2015 - 08:15 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
===

Wait for further instructions.

p.s.
Please run this tool in Normal mode.

#3 lowestofthekeys

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Posted 28 August 2015 - 12:22 PM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
===

Wait for further instructions.

p.s.
Please run this tool in Normal mode.

 

 

I have run the scan and attached the file.

 

Attached File  FRST.txt   176.3KB   4 downloads



#4 nasdaq

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Posted 28 August 2015 - 01:48 PM



Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.
Please copy the entire contents of the code box below to the a new file.


start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

() C:\Users\CIBS PC5\AppData\Local\Popcorn Time\nw.exe
() C:\Users\CIBS PC5\AppData\Local\Popcorn Time\nw.exe
() C:\Users\CIBS PC5\AppData\Local\Popcorn Time\nw.exe
() C:\Users\CIBS PC5\AppData\Local\Popcorn Time\nw.exe
HKLM-x32\...\Run: [] => [X]
CHR Extension: (Avast Online Security) - C:\Users\CIBS PC5\AppData\Local\Google\Chrome\User Data\Default\Extensions\gomekmidlodglbbmalcneegieacbdmki [2015-08-24]
CHR HKLM-x32\...\Chrome\Extension: [dhigneefebkcagnpnpbibganpmfgebnk] - https://clients2.google.com/service/update2/crx
CHR HKLM-x32\...\Chrome\Extension: [efaidnbmnnnibpcajpcglclefindmkaj] - https://clients2.google.com/service/update2/crx
CHR HKLM-x32\...\Chrome\Extension: [gomekmidlodglbbmalcneegieacbdmki] - C:\Program Files\AVAST Software\Avast\WebRep\Chrome\aswWebRepChrome.crx [2015-08-24]
S3 BRDriver64_1_3_3_E02B25FC; \??\C:\ProgramData\BitRaider\support\1.3.3\E02B25FC\BRDriver64.sys [X]
S3 dot4usb; \SystemRoot\System32\drivers\dot4usb.sys [X]
S3 wfpcapture; \SystemRoot\System32\drivers\wfpcapture.sys [X]
C:\Users\CIBS PC5\AppData\Local\Popcorn Time

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
===

How is the computer running now?

p.s.
Please add the Addition.txt file to your next reply.
This file was created when your run the Fargar tool.

#5 lowestofthekeys

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Posted 29 August 2015 - 12:05 PM

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.
Please copy the entire contents of the code box below to the a new file.
 


start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

() C:\Users\CIBS PC5\AppData\Local\Popcorn Time\nw.exe
() C:\Users\CIBS PC5\AppData\Local\Popcorn Time\nw.exe
() C:\Users\CIBS PC5\AppData\Local\Popcorn Time\nw.exe
() C:\Users\CIBS PC5\AppData\Local\Popcorn Time\nw.exe
HKLM-x32\...\Run: [] => [X]
CHR Extension: (Avast Online Security) - C:\Users\CIBS PC5\AppData\Local\Google\Chrome\User Data\Default\Extensions\gomekmidlodglbbmalcneegieacbdmki [2015-08-24]
CHR HKLM-x32\...\Chrome\Extension: [dhigneefebkcagnpnpbibganpmfgebnk] - https://clients2.google.com/service/update2/crx
CHR HKLM-x32\...\Chrome\Extension: [efaidnbmnnnibpcajpcglclefindmkaj] - https://clients2.google.com/service/update2/crx
CHR HKLM-x32\...\Chrome\Extension: [gomekmidlodglbbmalcneegieacbdmki] - C:\Program Files\AVAST Software\Avast\WebRep\Chrome\aswWebRepChrome.crx [2015-08-24]
S3 BRDriver64_1_3_3_E02B25FC; \??\C:\ProgramData\BitRaider\support\1.3.3\E02B25FC\BRDriver64.sys [X]
S3 dot4usb; \SystemRoot\System32\drivers\dot4usb.sys [X]
S3 wfpcapture; \SystemRoot\System32\drivers\wfpcapture.sys [X]
C:\Users\CIBS PC5\AppData\Local\Popcorn Time

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
===

How is the computer running now?

p.s.
Please add the Addition.txt file to your next reply.
This file was created when your run the Fargar tool.

 

It seems to be running fine. I noticed it hasn't frozen for a few days, and I can access the task manager.  

Attached Files



#6 nasdaq

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Posted 30 August 2015 - 06:49 AM

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/
===

#7 nasdaq

nasdaq

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Posted 05 September 2015 - 09:26 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




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