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Windows 7 will not update


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7 replies to this topic

#1 kcbronson

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Posted 24 August 2015 - 03:32 PM

I currently am trying to fix a friends computer who's having trouble with iTunes. But before addressing THAT problem, I wanted to make sure everything was up to date. Windows update found 62 updates and not only does it take 10+ minutes to "Prepare to Install/Download" then it finally get to the progress screen and after another 15-20 minutes, there is no progress 0% complete and I get a failure to update message. Looking at the download history, it began failing every update since last October '14. The Windows "Fixit" program does not help, and I found a video which I thought would help and it found a few more updates after but now it won't let me see my update history beyond today. System Restore will only go back a week, so I can't restore back to October or around that time. I feel if I get everything updated, the original iTunes problem will fix itself. Not to mention the computer has slow boot up time. Malwarebytes cleared out some PUP's and Avast found no viruses. So.. I'm at a dead end at the moment.

 

Update Download Errors are:

Error Code: 800706F7

Error Code: 8004FF91

 

Any help would be appreciated


Edited by hamluis, 27 August 2015 - 10:40 AM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 hamluis

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Posted 25 August 2015 - 05:00 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 kcbronson

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Posted 25 August 2015 - 04:53 PM

While waiting for a response, I ran hijack this and found a couple items that i knew where previous browser hijackers. So I selected the 3 or 4 and "fixed selected". I then ran restarted my computer and tried the updates again. After about 45 minutes thinking it was doing the same thing, I was actually making progress. It downloaded and installed all but 2 updates and gave me a different error code. I then followed the directions to fix that issue, (running windows Update Standalone Package). I got an installation complete after leaving it alone for half hour. Restarted windows and am attempting another "important update" which appears to be taking it's sweet time. I did however get the info requested from MiniToolBox:

MiniToolBox by Farbar  Version: 25-07-2015 01
Ran by Owner (administrator) on 25-08-2015 at 15:45:47
Running from "C:\Users\Owner\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: BK170AA-ABA HPE-210y Manufacturer: HP-Pavilion
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (08/25/2015 02:34:23 PM) (Source: Application Hang) (User: )
Description: The program HPTouchSmartPhoto.exe version 3.1.1.3422 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 109c
 
Start Time: 01d0df753fa3ae86
 
Termination Time: 2
 
Application Path: C:\Program Files (x86)\Hewlett-Packard\TouchSmart\Media\HPTouchSmartPhoto.exe
 
Report Id: a0b58616-4b68-11e5-818b-78e7d1c47c35
 
Error: (08/25/2015 12:37:11 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - Failed to compile: PresentationCore, Version=3.0.0.0, Culture=Neutral, PublicKeyToken=31bf3856ad364e35, processorArchitecture=amd64 . Error code = 0x80070020
 
Error: (08/24/2015 10:39:27 PM) (Source: Bonjour Service) (User: )
Description: 476: ERROR: read_msg errno 0 (The operation completed successfully.)
 
Error: (08/24/2015 10:39:27 PM) (Source: Bonjour Service) (User: )
Description: ERROR: mDNSPlatformReadTCP - recv: 10053
 
Error: (08/24/2015 10:36:42 PM) (Source: Microsoft Security Client Setup) (User: NT AUTHORITY)
Description: HRESULT:0x8004FF91
Description:Cannot complete the Security Essentials Upgrade. An error has prevented the Security Essentials Upgrade Wizard from continuing. The previous version of Security Essentials was restored. Error code:0x8004FF91.
 
Error: (08/24/2015 09:23:08 PM) (Source: Microsoft Security Client Setup) (User: NT AUTHORITY)
Description: HRESULT:0x8004FF91
Description:Cannot complete the Security Essentials Upgrade. An error has prevented the Security Essentials Upgrade Wizard from continuing. The previous version of Security Essentials was restored. Error code:0x8004FF91.
 
Error: (08/24/2015 02:48:18 PM) (Source: Microsoft Security Client Setup) (User: NT AUTHORITY)
Description: HRESULT:0x8004FF91
Description:Cannot complete the Security Essentials Upgrade. An error has prevented the Security Essentials Upgrade Wizard from continuing. The previous version of Security Essentials was restored. Error code:0x8004FF91.
 
Error: (08/24/2015 02:24:08 PM) (Source: Microsoft Security Client Setup) (User: NT AUTHORITY)
Description: HRESULT:0x8004FF91
Description:Cannot complete the Security Essentials Upgrade. An error has prevented the Security Essentials Upgrade Wizard from continuing. The previous version of Security Essentials was restored. Error code:0x8004FF91.
 
Error: (08/24/2015 01:57:57 PM) (Source: Microsoft Security Client Setup) (User: NT AUTHORITY)
Description: HRESULT:0x8004FF91
Description:Cannot complete the Security Essentials Upgrade. An error has prevented the Security Essentials Upgrade Wizard from continuing. The previous version of Security Essentials was restored. Error code:0x8004FF91.
 
Error: (08/24/2015 01:29:40 PM) (Source: Microsoft Security Client Setup) (User: NT AUTHORITY)
Description: HRESULT:0x8004FF91
Description:Cannot complete the Security Essentials Upgrade. An error has prevented the Security Essentials Upgrade Wizard from continuing. The previous version of Security Essentials was restored. Error code:0x8004FF91.
 
 
System errors:
=============
Error: (08/25/2015 03:44:31 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for Start with the following error: 
%%5
 
Error: (08/25/2015 03:34:37 PM) (Source: Microsoft-Windows-Kernel-General) (User: NT AUTHORITY)
Description: 0x8000002a29\??\C:\Users\Owner\ntuser.dat
 
Error: (08/25/2015 03:31:56 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070490: Security Update for Windows 7 for x64-based Systems (KB3003743).
 
Error: (08/25/2015 03:31:35 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070490: Security Update for Windows 7 for x64-based Systems (KB2992611).
 
Error: (08/25/2015 02:38:54 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
 
New Signature Version: 
 
Previous Signature Version: 1.205.391.0
 
Update Source: %NT AUTHORITY59
 
Update Stage: 4.8.0204.00
 
Source Path: 4.8.0204.01
 
Signature Type: %NT AUTHORITY602
 
Update Type: %NT AUTHORITY604
 
User: NT AUTHORITY\SYSTEM
 
Current Engine Version: %NT AUTHORITY605
 
Previous Engine Version: %NT AUTHORITY606
 
Error code: %NT AUTHORITY607
 
Error description: %NT AUTHORITY608
 
Error: (08/25/2015 02:38:54 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
 
New Signature Version: 
 
Previous Signature Version: 1.205.391.0
 
Update Source: %NT AUTHORITY59
 
Update Stage: 4.8.0204.00
 
Source Path: 4.8.0204.01
 
Signature Type: %NT AUTHORITY602
 
Update Type: %NT AUTHORITY604
 
User: NT AUTHORITY\SYSTEM
 
Current Engine Version: %NT AUTHORITY605
 
Previous Engine Version: %NT AUTHORITY606
 
Error code: %NT AUTHORITY607
 
Error description: %NT AUTHORITY608
 
Error: (08/25/2015 02:38:54 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
 
New Signature Version: 
 
Previous Signature Version: 1.205.391.0
 
Update Source: %NT AUTHORITY59
 
Update Stage: 4.8.0204.00
 
Source Path: 4.8.0204.01
 
Signature Type: %NT AUTHORITY602
 
Update Type: %NT AUTHORITY604
 
User: NT AUTHORITY\SYSTEM
 
Current Engine Version: %NT AUTHORITY605
 
Previous Engine Version: %NT AUTHORITY606
 
Error code: %NT AUTHORITY607
 
Error description: %NT AUTHORITY608
 
Error: (08/25/2015 02:34:54 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070490: Security Update for Windows 7 for x64-based Systems (KB3003743).
 
Error: (08/25/2015 02:19:48 PM) (Source: Microsoft-Windows-Kernel-General) (User: NT AUTHORITY)
Description: 0x8000002a29\??\C:\Users\Owner\ntuser.dat
 
Error: (08/25/2015 09:34:21 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070490: Security Update for Windows 7 for x64-based Systems (KB2992611).
 
 
Microsoft Office Sessions:
=========================
Error: (08/25/2015 02:34:23 PM) (Source: Application Hang)(User: )
Description: HPTouchSmartPhoto.exe3.1.1.3422109c01d0df753fa3ae862C:\Program Files (x86)\Hewlett-Packard\TouchSmart\Media\HPTouchSmartPhoto.exea0b58616-4b68-11e5-818b-78e7d1c47c35
 
Error: (08/25/2015 12:37:11 AM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - Failed to compile: PresentationCore, Version=3.0.0.0, Culture=Neutral, PublicKeyToken=31bf3856ad364e35, processorArchitecture=amd64 . Error code = 0x80070020 
PresentationCore, Version=3.0.0.0, Culture=Neutral, PublicKeyToken=31bf3856ad364e35, processorArchitecture=amd64
 
Error: (08/24/2015 10:39:27 PM) (Source: Bonjour Service)(User: )
Description: 476: ERROR: read_msg errno 0 (The operation completed successfully.)
 
Error: (08/24/2015 10:39:27 PM) (Source: Bonjour Service)(User: )
Description: ERROR: mDNSPlatformReadTCP - recv: 10053
 
Error: (08/24/2015 10:36:42 PM) (Source: Microsoft Security Client Setup)(User: NT AUTHORITY)
Description: HRESULT:0x8004FF91
Description:Cannot complete the Security Essentials Upgrade. An error has prevented the Security Essentials Upgrade Wizard from continuing. The previous version of Security Essentials was restored. Error code:0x8004FF91.
 
Error: (08/24/2015 09:23:08 PM) (Source: Microsoft Security Client Setup)(User: NT AUTHORITY)
Description: HRESULT:0x8004FF91
Description:Cannot complete the Security Essentials Upgrade. An error has prevented the Security Essentials Upgrade Wizard from continuing. The previous version of Security Essentials was restored. Error code:0x8004FF91.
 
Error: (08/24/2015 02:48:18 PM) (Source: Microsoft Security Client Setup)(User: NT AUTHORITY)
Description: HRESULT:0x8004FF91
Description:Cannot complete the Security Essentials Upgrade. An error has prevented the Security Essentials Upgrade Wizard from continuing. The previous version of Security Essentials was restored. Error code:0x8004FF91.
 
Error: (08/24/2015 02:24:08 PM) (Source: Microsoft Security Client Setup)(User: NT AUTHORITY)
Description: HRESULT:0x8004FF91
Description:Cannot complete the Security Essentials Upgrade. An error has prevented the Security Essentials Upgrade Wizard from continuing. The previous version of Security Essentials was restored. Error code:0x8004FF91.
 
Error: (08/24/2015 01:57:57 PM) (Source: Microsoft Security Client Setup)(User: NT AUTHORITY)
Description: HRESULT:0x8004FF91
Description:Cannot complete the Security Essentials Upgrade. An error has prevented the Security Essentials Upgrade Wizard from continuing. The previous version of Security Essentials was restored. Error code:0x8004FF91.
 
Error: (08/24/2015 01:29:40 PM) (Source: Microsoft Security Client Setup)(User: NT AUTHORITY)
Description: HRESULT:0x8004FF91
Description:Cannot complete the Security Essentials Upgrade. An error has prevented the Security Essentials Upgrade Wizard from continuing. The previous version of Security Essentials was restored. Error code:0x8004FF91.
 
 
CodeIntegrity Errors:
===================================
  Date: 2015-08-25 15:39:49.363
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-08-25 15:39:49.270
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-08-25 09:24:02.001
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-08-25 09:24:01.907
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-08-25 01:04:08.401
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-08-25 01:04:08.323
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-08-25 00:43:18.273
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-08-25 00:43:18.195
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-08-25 00:42:14.562
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-08-25 00:42:14.468
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
 
=========================== Installed Programs ============================
 
ActiveCheck component for HP Active Support Library (HKLM-x32\...\{254C37AA-6B72-4300-84F6-98A82419187E}) (Version: 3.0.0.1 - Hewlett-Packard) Hidden
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 3.3.0.3650 - Adobe Systems Incorporated)
Adobe Community Help (HKLM-x32\...\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 3.2.1.650 - Adobe Systems Incorporated)
Adobe Flash Player 18 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 18.0.0.232 - Adobe Systems Incorporated)
Adobe Photoshop Elements 9 (HKLM-x32\...\Adobe Photoshop Elements 9) (Version: 9.0.3.0 - Adobe Systems Incorporated)
Adobe Photoshop.com Inspiration Browser (HKLM-x32\...\PhotoshopdotcomInspirationBrowser.4C35C4D325D350FE0114230CBADCA2DDD0AC8D25.1) (Version: 3.07 - Adobe Systems Incorporated)
Adobe Premiere Elements 9 (HKLM-x32\...\PremElem90) (Version: 9.0 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.12) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.12 - Adobe Systems Incorporated)
Adobe Shockwave Player 11.6 (HKLM-x32\...\Adobe Shockwave Player) (Version: 11.6.5.635 - Adobe Systems, Inc.)
Apple Application Support (32-bit) (HKLM-x32\...\{7FE25256-B7C1-480D-B736-10A67A833AEA}) (Version: 3.2 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{B255D495-4734-4E9B-B4F5-96702FD4A7B9}) (Version: 3.2 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{5D61F006-168C-4B8B-B7FD-F113C10AE0E4}) (Version: 8.2.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
ATI Catalyst Install Manager (HKLM\...\{67CA5B4D-32DA-B54C-1851-F68ECD83262E}) (Version: 3.0.754.0 - ATI Technologies, Inc.)
Avast Free Antivirus (HKLM-x32\...\Avast) (Version: 10.3.2223 - AVAST Software)
Bing Bar (HKLM-x32\...\{B4089055-D468-45A4-A6BA-5A138DD715FC}) (Version: 7.0.850.0 - Microsoft Corporation)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
ccc-core-static (HKLM-x32\...\{8C8BD907-F9FA-0528-C3C9-888C5915E0B0}) (Version: 2009.1201.2247.40849 - ATI) Hidden
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
CyberLink DVD Suite Deluxe (HKLM-x32\...\InstallShield_{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}) (Version: 7.0.2115 - CyberLink Corp.)
DirectX for Managed Code Update (Summer 2004) (HKLM-x32\...\{E9E34215-82EF-4909-BE2F-F581F0DC9062}) (Version: 9.02.2904 - Microsoft) Hidden
Disney Toontown Online (HKLM-x32\...\Disney Toontown Online) (Version:  - Walt Disney Internet Group)
DVD Menu Pack for HP MediaSmart Video (HKLM-x32\...\{FB4BB287-37F9-4E27-9C4D-2D3882E08EFF}) (Version: 3.1.3224 - Hewlett-Packard) Hidden
DVD Menu Pack for HP MediaSmart Video (HKLM-x32\...\InstallShield_{FB4BB287-37F9-4E27-9C4D-2D3882E08EFF}) (Version: 3.1.3224 - Hewlett-Packard)
Elements 9 Organizer (HKLM-x32\...\{433EACD8-4747-4A6A-826A-FFA9F39B0D40}) (Version: 9.0 - Adobe Systems Incorporated) Hidden
Elements STI Installer (HKLM-x32\...\{25175695-4B20-4298-9F34-C2C57CD277B3}) (Version: 1.0 - Adobe Systems Incorporated) Hidden
Elements STI Installer (HKLM-x32\...\{E2AE009D-37E5-4724-A6B8-0ED6A6BA4F68}) (Version: 1.0 - Adobe Systems Incorporated) Hidden
Free Opener (HKLM\...\{A1F2C608-32D6-467D-B035-BBEF509042BA}_is1) (Version: 1.4 - EZ Freeware)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 44.0.2403.157 - Google Inc.)
Google Toolbar for Internet Explorer (HKLM-x32\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.6710.2136 - Google Inc.)
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.22.3 - Google Inc.) Hidden
HP MediaSmart Demo (HKLM-x32\...\{9DEF9686-CCB2-47B7-BF83-B49EA21FA016}) (Version: 1.00.0000 - Hewlett-Packard)
HP MediaSmart DVD (HKLM-x32\...\InstallShield_{DCCAD079-F92C-44DA-B258-624FC6517A5A}) (Version: 3.1.3317 - Hewlett-Packard)
HP MediaSmart Music/Photo/Video (HKLM-x32\...\InstallShield_{B2EE25B9-5B00-4ACF-94F0-92433C28C39E}) (Version: 3.1.3422 - Hewlett-Packard)
HP MediaSmart SmartMenu (HKLM\...\{88E60521-1E4E-4785-B9F1-1798A4BD0C30}) (Version: 3.1.0.1 - Hewlett-Packard)
HP MediaSmart/TouchSmart Netflix (HKLM-x32\...\{35021DFB-F9CA-402A-89A2-47F91E506465}) (Version: 1.0.2.0 - Hewlett-Packard)
HP Odometer (HKLM-x32\...\{B8AC1A89-FFD1-4F97-8051-E505A160F562}) (Version: 2.10.0000 - Hewlett-Packard)
HP Remote Solution (HKLM-x32\...\HP Remote Solution) (Version: 1.1.11.0 - Hewlett-Packard)
HP Setup (HKLM-x32\...\{17B4760F-334B-475D-829F-1A3E94A6A4E6}) (Version: 1.2.3560.3170 - Hewlett-Packard)
HP Support Assistant (HKLM-x32\...\{741CFE3A-1C0B-4A7D-8E08-5D78C911C09D}) (Version: 4.2.5.3 - Hewlett-Packard)
HP Support Information (HKLM-x32\...\{B9A03B7B-E0FF-4FB3-BA83-762E58A1B0AA}) (Version: 10.1.0002 - Hewlett-Packard)
HPAsset component for HP Active Support Library (HKLM-x32\...\{669D4A35-146B-4314-89F1-1AC3D7B88367}) (Version: 3.0.0.3 - Hewlett-Packard) Hidden
Hulu Desktop (HKCU\...\HuluDesktop) (Version: 0.9.9 - Hulu LLC)
HydraVision (HKLM-x32\...\{CBAB2393-4F5F-CBC3-80E0-167B8B7C5437}) (Version: 4.2.128.0 - ATI Technologies Inc.) Hidden
iCloud (HKLM\...\{709A2D23-C25E-47B5-9268-CB6FEE648504}) (Version: 4.1.1.53 - Apple Inc.)
Iminent (HKLM-x32\...\{29C7E8BE-FBD9-4D91-BC4F-B470C718D554}) (Version: 6.21.22.0 - Iminent) Hidden
InternetHelper3.1 Toolbar (HKLM-x32\...\InternetHelper3.1 Toolbar) (Version: 6.13.3.1 - InternetHelper3.1)
iTunes (HKLM\...\{BFEAB774-C7DC-4032-B05A-DA5F7CB7B365}) (Version: 12.2.2.25 - Apple Inc.)
Java 7 Update 40 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217040FF}) (Version: 7.0.400 - Oracle)
Junk Mail filter update (HKLM-x32\...\{E2DFE069-083E-4631-9B6C-43C48E991DE5}) (Version: 14.0.8089.726 - Microsoft Corporation) Hidden
K-Lite Codec Pack 7.0.0 (Standard) (HKLM-x32\...\KLiteCodecPack_is1) (Version: 7.0.0 - )
LabelPrint (HKLM-x32\...\{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.2017 - CyberLink Corp.) Hidden
LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.2017 - CyberLink Corp.)
LightScribe System Software (HKLM-x32\...\{CC8E94A2-55C7-4460-953C-2A790180578C}) (Version: 1.18.8.1 - LightScribe)
Malwarebytes Anti-Malware version 2.1.8.1057 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.8.1057 - Malwarebytes Corporation)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft Office Home and Student 60 day trial (HKLM\...\OfficeTrial) (Version:  - )
Microsoft Office PowerPoint Viewer 2007 (English) (HKLM-x32\...\{95120000-00AF-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.8.204.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40728.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft Web Publishing Wizard 1.52 (HKLM-x32\...\WebPost) (Version:  - )
Microsoft Works (HKLM-x32\...\{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}) (Version: 9.7.0621 - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
My Scrap Nook Toolbar (HKLM-x32\...\MyScrapNook_12bar Uninstall) (Version:  - Mindspark Interactive Network)
Paltalk Messenger  11.2 (HKLM-x32\...\Paltalk Messenger) (Version: 11.2.0 - AVM Software Inc.)
PictureMover (HKLM-x32\...\{1896E712-2B3D-45eb-BCE9-542742A51032}) (Version: 3.3.1.19 - Hewlett-Packard Company)
PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 - Microsoft Corporation)
Power2Go (HKLM-x32\...\{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.0.3304 - CyberLink Corp.) Hidden
Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.0.3304 - CyberLink Corp.)
PowerDirector (HKLM-x32\...\{CB099890-1D5F-11D5-9EA9-0050BAE317E1}) (Version: 7.0.3503 - CyberLink Corp.) Hidden
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PrintMaster (HKLM-x32\...\{8DD144C1-5EAD-4D55-80A1-ACAF893A4FFE}) (Version:  - )
QuickTime 7 (HKLM-x32\...\{627FFC10-CE0A-497F-BA2B-208CAC638010}) (Version: 7.77.80.95 - Apple Inc.)
RAIDXpert (HKLM-x32\...\{8B76B8E9-F773-4B75-A08C-120079EB765E}) (Version: 3.2.1540.5 - AMD) Hidden
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Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.5938 - Realtek Semiconductor Corp.)
Recovery Manager (HKLM-x32\...\{44B2A0AB-412E-4F8C-B058-D1E8AECCDFF5}) (Version: 5.5.2216 - CyberLink Corp.) Hidden
Shockwave (HKLM-x32\...\Shockwave) (Version:  - )
SmartSound Quicktracks for Premiere Elements 9.0 (HKLM-x32\...\{6748E773-5DA0-4D19-8AA5-273B4133A09B}) (Version: 3.12.3090 - SmartSound Software Inc) Hidden
SmartSound Quicktracks for Premiere Elements 9.0 (HKLM-x32\...\InstallShield_{6748E773-5DA0-4D19-8AA5-273B4133A09B}) (Version: 3.12.3090 - SmartSound Software Inc)
Spybot - Search & Destroy (HKLM-x32\...\{B4092C6D-E886-4CB2-BA68-FE5A99D31DE7}_is1) (Version: 2.4.40 - Safer-Networking Ltd.)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite_Wave3) (Version: 14.0.8089.0726 - Microsoft Corporation)
Windows Live Sign-in Assistant (HKLM-x32\...\{45338B07-A236-4270-9A77-EBB4115517B5}) (Version: 5.000.818.5 - Microsoft Corporation)
Windows Live Sync (HKLM-x32\...\{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}) (Version: 14.0.8089.726 - Microsoft Corporation)
Windows Live Upload Tool (HKLM-x32\...\{205C6BDD-7B73-42DE-8505-9A093F35A238}) (Version: 14.0.8014.1029 - Microsoft Corporation)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 28%
Total physical RAM: 8183.89 MB
Available physical RAM: 5845.54 MB
Total Virtual: 16365.98 MB
Available Virtual: 13893.52 MB
 
========================= Partitions: =====================================
 
1 Drive c: (HP) (Fixed) (Total:919.67 GB) (Free:782.13 GB) NTFS
2 Drive d: (FACTORY_IMAGE) (Fixed) (Total:11.56 GB) (Free:1.62 GB) NTFS
3 Drive e: (Repair disc Windows 7 64-bit) (CDROM) (Total:0.16 GB) (Free:0 GB) UDF
 
========================= Users: ========================================
 
User accounts for \\OWNER-PC
 
Administrator            Guest                    Owner                    
 
 
**** End of log ****


#4 hamluis

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Posted 26 August 2015 - 11:46 AM

Soooo...your update woes are over?

 

Louis



#5 kcbronson

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Posted 27 August 2015 - 03:26 PM

Well now I'm down to those 2 updates, It will act like it's downloading, then tell me both updates failed. But on my "Shutdown" button it will have the orange update shield, I click it. The "Installing Update" Splash-screen will do it's thing and say its installing updates 1 & 2 of 2. But yet the updates will reappear after booting back up and checking for new updates. I found the update files on windows website (KB3..etc) and it will give me an error saying "no program is applied or is on this computer" (Sorry I'm recalling it from memory, I'm currently at work). So the computer won't even let me manually install the update files themselves, let alone from the Windows Update page. I even tried making a utilizing the windows repair disc, and the only repair options if for booting problems, or doing a system or full restore.



#6 sparklestar

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Posted 27 August 2015 - 03:49 PM

Try installing just one of them (and if that doesn't work then try installing just the other one), see if that unsticks anything.



#7 kcbronson

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Posted 28 August 2015 - 02:42 PM

Took the advice on downloading/installing separately. No luck, when I tried using windows website and running the download (KB2992611) it acted like it had installed then I got an error message "Some downloads were not succsessfully installed" referring to the the update I just ran. The other update (KB3003743) gave me the error message "The update is not applicable to your computer."

#8 kcbronson

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Posted 30 August 2015 - 10:05 PM

Still down to my two updates that won't go through (KB3003743 & KB299611). I get error code:80070490 which appears to be a popular error code. But none of the recommended fixes appear to be working. I did finally get the original iTunes problem fixed of the computer not recognizing any apple devices. But now when I right click "Computer" and go to properties (Start > Control Panel > System & Security > System), I'm told Windows Explorer has stopped working with a processing bar and then I'm booted out of System Properties. And randomly I'll get a similar error in Internet Explore except it says "Internet Explorer has stopped working". I'm more of a Chrome user anyways, but this is not my computer. So I'm about ready to give it back fixed, but now I feel like I'm flooded with bugs/errors. I'm also ready to restore Windows completely but I feel there is something else I can do/try before breaking the bad news. I have their media and documents backed up on an external hard drive. Any other ideas, this has been quite the fix-it battle for me.






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