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Infected with Cryptowall on Windows 8. Haven't turned it on in months


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#1 danirays.79

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Posted 24 August 2015 - 01:32 PM

My laptop has been infected for months with cryptowall. Instead of dealing with the issue I just unplugged it and put it aside. Probably not the wisest of ideas, but I was dealing with a family member with cancer. I just want to wipe it clean.  Any help with that process would be greatly appreciated. Please and thank you. 


Edited by hamluis, 24 August 2015 - 02:32 PM.
Moved from MRL to Gen Security - Hamluis.


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#2 quietman7

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Posted 26 August 2015 - 03:43 PM


A repository of all current knowledge regarding CryptoWall, CryptoWall 2.0 & CryptoWall 3.0 is provided by Grinler (aka Lawrence Abrams), in this topic: CryptoWall and DECRYPT_INSTRUCTION Ransomware Information Guide and FAQ

Cryptowall typically deletes (though not always) all Shadow Volume Copies with vssadmin.exe so that you cannot restore your files via System Restore or using a program like Shadow Explorer...but it never hurts to try in case the infection did not do what it was supposed to do. Another possible options is to try file recovery software such as R-Studio or Photorec to recover some of your original files but there is no guarantee that will work.

At this time there is no fix tool and Decryption of any CryptoWall Files...is impossible since there is no way to retrieve the private key that can be used to decrypt your files without paying the ransom. The only other alternative is to save your data as is and wait for possible updates...meaning, what seems like an impossibility at the moment (decryption of your data) there is always hope someday there may be a breakthrough or possible solution so save the encrypted data and wait until that time.

There are also ongoing discussions in these topics:Rather than have everyone start individual topics, it would be best (and more manageable for staff) if you posted any questions, comments or requests for assistance in one of those topic discussions. Doing that will also ensure you receive proper assistance from our crypto malware experts since they may not see this thread. To avoid unnecessary confusion...this topic is closed.

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