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During Windows 10 update, computer bricked


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8 replies to this topic

#1 Escaper2

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Posted 24 August 2015 - 09:51 AM

Hello all,

I have a Lenovo y50 computer, not even a year old, that used to be running windows 8.1. I started my Windows 10 update today, but when it was 20% complete my computer just blacked out.

Pressing the power button does nothing now, and plugging it in doesn't turn on the lights. Anyone know what the problem is and what I can do?

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#2 Escaper2

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Posted 24 August 2015 - 09:56 AM

New update: my charger is also making a beeping noise now.

#3 JohnC_21

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Posted 24 August 2015 - 10:42 AM

Try to power cycle the computer. Remove the battery and charger. Hold the power button down for 30 seconds. Attach the charger but do not replace the battery. Press the power button.



#4 Escaper2

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Posted 24 August 2015 - 10:56 AM

Power cycle? It's a computer where the battery is not easily removable. The back of the computer is screwed in.

#5 orlbuckeye

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Posted 24 August 2015 - 11:21 AM

Hello all,

I have a Lenovo y50 computer, not even a year old, that used to be running windows 8.1. I started my Windows 10 update today, but when it was 20% complete my computer just blacked out.

Pressing the power button does nothing now, and plugging it in doesn't turn on the lights. Anyone know what the problem is and what I can do?

Well If it's less then a year it is covered under the manufacturers warranty so I would call them.


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#6 Aura

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Posted 24 August 2015 - 11:59 AM

Power cycle? It's a computer where the battery is not easily removable. The back of the computer is screwed in.


In that case, you unplug the power cable from the computer, press on the Power Button for 30 seconds (hold it in), and after that, plug back the power and boot it up again.

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#7 x64

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Posted 24 August 2015 - 01:13 PM

You might have been affected by dodgy nvidia display drivers supplied by Microsoft and included in the upgrade.

 

I see that model of laptop has an HDMI port (as well as a nvidia display chipset). Try attaching it to a television, and see if you can use that as a temporary display to get the upgrade to complete. (If the TV fails try attaching other external displays if you are able). I have resurrected one similar failing upgrade using the HDMI trick.

 

If you manage to get the upgrade to complete, then go to the nvidia website, download and install the nvidia drivers for your display adapter.

 

x64



#8 BIGBEARJEDI

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Posted 24 August 2015 - 02:16 PM

Hopefully, you have BACKED UP ALL YOUR PERSONAL INFORMATION (such as Documents, photos, music, videos, Emails, etc.) TO EXTERNAL MEDIA BEFORE YOU ATTEMPTED THE WIN10 UPGRADE!!

 

Reason I mention this, if it is the battery or a chipset/video driver and the suggestions above do NOT work; you could lose all information you previously had on that laptop. :smash:   Troubleshooting new Windows upgrade failures are not for the inexperienced.  If you HAVEN'T done the above Backup I mention, you should stop what you're doing and take your lapotp back to where you bought it (unless you got it online) and have them attempt a data recovery before you lose that information for good! 

 

If you bought the laptop online, take it to a licensed Computer Pro such as at Best Buy-Geek Squad or Micro Center and pay to have them do it.  Usually, during this process they can also provide you with an estimate for the Win10 upgrade. 

 

Best of luck,

<<<<BIGBEARJEDI>>>>


Edited by BIGBEARJEDI, 24 August 2015 - 02:17 PM.


#9 Condobloke

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Posted 24 August 2015 - 06:54 PM

And...if you are actually blessed enough to get it to win X.....then use the instructions HERE   to ensure that no changes are made to the drivers by msft's intrusiveness .

 

You will need those instructions sooner or later.

 

Keep the email that contains this topic.


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