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DVDs freeze after 1 second of video playback


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#1 iamlost26

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Posted 24 August 2015 - 09:41 AM

Hi! I have instructional DVDs that I am trying to use. I remember getting through 1 hour of the video before I upgraded to Windows 10, then playback would never work after I upgraded. I assumed it was a driver issue with Windows 10, so I attempted a rollback (which did not work successfully, so I did a clean install of windows 7).

 

Now, I'm on a fresh install of Windows 7 (64 bit), and the playback issue still occurs. I figured maybe I just have a really old drive (it was salvaged from an old PC in 2006), so I bought a brand new drive, (an LG WH16NS40, also a Blu-ray Player), and though the drive is recognized, the playback issue still occurs. I know it's computer specific (and not CD specific) because it happens to multiple DVDs and they all play perfectly in my laptop. Since it's a problem on both drives, I don't think it's a drive issue either.

 

Here's what happens: I put in a DVD, and my computer recognizes the DVD, green light flashes, I can hear it spinning. I open the DVD on VLC or Windows Media Player. I can see the chapter selection screen but it's already slow since the chapters don't light up as I hover over the titles. When I click a title, it goes to the video but then completely freezes. The counter never gets past 0:00 and I'm stuck on the first second of the video. Any attempt to skip forward and the program freezes.

 

Any idea what it could be? Not enough power to the drive or enough memory?

 

A couple of system specs:

Mobo: Biostar TA970 (http://www.newegg.com/Product/Product.aspx?Item=N82E16813138372)

PSU: Raidmax 835W RX-835P (http://www.newegg.com/Product/Product.aspx?Item=N82E16817152048)

GPU: Visiontek Radeon HD 6770 (http://www.tigerdirect.com/applications/searchtools/item-details.asp?EdpNo=7621669)
Memory: TEAM 2 x 8 GB DDR3 1500 (http://www.newegg.com/Product/Product.aspx?Item=N82E16820313354)

DVD Drive: LG WH16NS40 (http://www.newegg.com/Product/Product.aspx?Item=N82E16827136269)



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#2 hamluis

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Posted 24 August 2015 - 01:12 PM

Have you tried multiple players?  i suggest VLC as an option, rather than WMP.

 

Louis



#3 iamlost26

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Posted 24 August 2015 - 01:34 PM

Have you tried multiple players?  i suggest VLC as an option, rather than WMP.

 

Louis

 

Those are the only two players that I have tried, VLC and WMP.



#4 hamluis

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Posted 24 August 2015 - 03:59 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#5 iamlost26

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Posted 24 August 2015 - 07:25 PM

MiniToolBox by Farbar  Version: 25-07-2015 01
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Model: TA970 Manufacturer: BIOSTAR Group
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (08/24/2015 05:09:02 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/24/2015 12:34:11 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/24/2015 12:01:39 AM) (Source: Application Hang) (User: )
Description: The program vlc.exe version 2.2.1.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1578
Start Time: 01d0de3a937edd11
Termination Time: 5
Application Path: C:\Program Files (x86)\VideoLAN\VLC\vlc.exe
Report Id: f4fc4207-4a2d-11e5-aee9-5cf3706038bf
 
Error: (08/23/2015 11:44:50 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/23/2015 11:18:18 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/23/2015 11:14:39 PM) (Source: Application Hang) (User: )
Description: The program Explorer.EXE version 6.1.7601.17567 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 9c8
Start Time: 01d0de337b6d2107
Termination Time: 6047
Application Path: C:\Windows\Explorer.EXE
Report Id: 5f4b6c2b-4a27-11e5-865f-5cf3706038bf
 
Error: (08/23/2015 11:11:35 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/23/2015 10:41:26 PM) (Source: Application Error) (User: )
Description: Faulting application name: Handbrake.exe, version: 0.10.2.7286, time stamp: 0x557744ee
Faulting module name: hb.dll, version: 0.0.0.0, time stamp: 0x55774399
Exception code: 0xc0000005
Fault offset: 0x00000000001a4637
Faulting process id: 0x1544
Faulting application start time: 0xHandbrake.exe0
Faulting application path: Handbrake.exe1
Faulting module path: Handbrake.exe2
Report Id: Handbrake.exe3
 
Error: (08/23/2015 10:41:26 PM) (Source: .NET Runtime) (User: )
Description: Application: Handbrake.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 000000006F4A4637 Stack:
 
Error: (08/23/2015 10:39:43 PM) (Source: Application Error) (User: )
Description: Faulting application name: Handbrake.exe, version: 0.10.2.7286, time stamp: 0x557744ee
Faulting module name: hb.dll, version: 0.0.0.0, time stamp: 0x55774399
Exception code: 0xc0000005
Fault offset: 0x00000000001a4637
Faulting process id: 0xa1c
Faulting application start time: 0xHandbrake.exe0
Faulting application path: Handbrake.exe1
Faulting module path: Handbrake.exe2
Report Id: Handbrake.exe3
 
System errors:
=============
Error: (08/24/2015 05:09:48 PM) (Source: cdrom) (User: )
Description: The driver detected a controller error on \Device\CdRom0.
 
Error: (08/24/2015 05:09:48 PM) (Source: cdrom) (User: )
Description: The driver detected a controller error on \Device\CdRom0.
 
Error: (08/24/2015 05:09:48 PM) (Source: cdrom) (User: )
Description: The driver detected a controller error on \Device\CdRom0.
 
Error: (08/24/2015 05:09:48 PM) (Source: cdrom) (User: )
Description: The driver detected a controller error on \Device\CdRom0.
 
Error: (08/24/2015 05:09:48 PM) (Source: cdrom) (User: )
Description: The driver detected a controller error on \Device\CdRom0.
 
Error: (08/24/2015 05:09:48 PM) (Source: cdrom) (User: )
Description: The driver detected a controller error on \Device\CdRom0.
 
Error: (08/24/2015 05:09:48 PM) (Source: cdrom) (User: )
Description: The driver detected a controller error on \Device\CdRom0.
 
Error: (08/24/2015 05:09:47 PM) (Source: cdrom) (User: )
Description: The driver detected a controller error on \Device\CdRom0.
 
Error: (08/24/2015 05:09:47 PM) (Source: cdrom) (User: )
Description: The driver detected a controller error on \Device\CdRom0.
 
Error: (08/24/2015 05:09:47 PM) (Source: cdrom) (User: )
Description: The driver detected a controller error on \Device\CdRom0.
 
Microsoft Office Sessions:
=========================
Error: (08/24/2015 05:09:02 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/24/2015 12:34:11 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/24/2015 12:01:39 AM) (Source: Application Hang)(User: )
Description: vlc.exe2.2.1.0157801d0de3a937edd115C:\Program Files (x86)\VideoLAN\VLC\vlc.exef4fc4207-4a2d-11e5-aee9-5cf3706038bf
 
Error: (08/23/2015 11:44:50 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/23/2015 11:18:18 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/23/2015 11:14:39 PM) (Source: Application Hang)(User: )
Description: Explorer.EXE6.1.7601.175679c801d0de337b6d21076047C:\Windows\Explorer.EXE5f4b6c2b-4a27-11e5-865f-5cf3706038bf
 
Error: (08/23/2015 11:11:35 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/23/2015 10:41:26 PM) (Source: Application Error)(User: )
Description: Handbrake.exe0.10.2.7286557744eehb.dll0.0.0.055774399c000000500000000001a4637154401d0de2f4a050845C:\Program Files\Handbrake\Handbrake.exeC:\Program Files\Handbrake\hb.dllc2773744-4a22-11e5-b03f-5cf3706038bf
 
Error: (08/23/2015 10:41:26 PM) (Source: .NET Runtime)(User: )
Description: Application: Handbrake.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 000000006F4A4637
Stack:
 
Error: (08/23/2015 10:39:43 PM) (Source: Application Error)(User: )
Description: Handbrake.exe0.10.2.7286557744eehb.dll0.0.0.055774399c000000500000000001a4637a1c01d0de2edafcaf00C:\Program Files\Handbrake\Handbrake.exeC:\Program Files\Handbrake\hb.dll85302958-4a22-11e5-b03f-5cf3706038bf
 
=========================== Installed Programs ============================
µTorrent (HKCU\...\uTorrent) (Version: 3.4.4.40911 - BitTorrent Inc.)
Adobe Acrobat XI Pro (HKLM-x32\...\{AC76BA86-1033-FFFF-7760-000000000006}) (Version: 11.0.01 - Adobe Systems)
Adobe Flash Player 18 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 18.0.0.232 - Adobe Systems Incorporated)
AMD Catalyst Install Manager (HKLM\...\{7E5DC2C5-115A-322B-976C-219237FAED66}) (Version: 8.0.916.0 - Advanced Micro Devices, Inc.)
Apple Application Support (32-bit) (HKLM-x32\...\{7FE25256-B7C1-480D-B736-10A67A833AEA}) (Version: 3.2 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{B255D495-4734-4E9B-B4F5-96702FD4A7B9}) (Version: 3.2 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{5D61F006-168C-4B8B-B7FD-F113C10AE0E4}) (Version: 8.2.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Asmedia ASM104x USB 3.0 Host Controller Driver (HKLM-x32\...\{E4FB0B39-C991-4EE7-95DD-1A1A7857D33D}) (Version: 1.4.5.0 - Asmedia Technology)
ATI AVIVO64 Codecs (HKLM\...\{9C85D3CB-C982-2748-1169-017C2D873E2E}) (Version: 11.6.0.10419 - ATI Technologies Inc.) Hidden
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Dashlane (HKCU\...\Dashlane) (Version: 3.5.0.89717 - Dashlane SAS)
Dropbox (HKLM-x32\...\Dropbox) (Version: 3.8.8 - Dropbox, Inc.)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 44.0.2403.157 - Google Inc.)
Google Photos Backup (HKCU\...\Google Photos Backup) (Version: 1.1.0.239 - Google, Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.28.5 - Google Inc.) Hidden
HandBrake 0.10.2 (HKLM-x32\...\HandBrake) (Version: 0.10.2 - )
HP Officejet Pro 8600 Basic Device Software (HKLM\...\{791A06E2-340F-43B0-8FAB-62D151339362}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Support Assistant (HKLM-x32\...\{61EB474B-67A6-47F4-B1B7-386851BAB3D0}) (Version: 8.0.29.6 - Hewlett-Packard Company)
HP Support Solutions Framework (HKLM-x32\...\{F6A11738-3EE4-4573-AEA5-6CD5D491C167}) (Version: 12.0.30.81 - Hewlett-Packard Company)
iTunes (HKLM\...\{BFEAB774-C7DC-4032-B05A-DA5F7CB7B365}) (Version: 12.2.2.25 - Apple Inc.)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Office Professional Plus 2013 - en-us (HKLM\...\ProPlusRetail - en-us) (Version: 15.0.4745.1002 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.5930.0814 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
Mozilla Firefox 40.0.2 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 40.0.2 (x86 en-US)) (Version: 40.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 40.0.2 - Mozilla)
Office 15 Click-to-Run Extensibility Component (HKLM-x32\...\{90150000-008C-0000-0000-0000000FF1CE}) (Version: 15.0.4745.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (HKLM\...\{90150000-008F-0000-1000-0000000FF1CE}) (Version: 15.0.4745.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (HKLM-x32\...\{90150000-008C-0409-0000-0000000FF1CE}) (Version: 15.0.4745.1002 - Microsoft Corporation) Hidden
Raptr (HKLM-x32\...\Raptr) (Version:  - )
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.92.115.2015 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7534 - Realtek Semiconductor Corp.)
Samsung USB Driver for Mobile Phones (HKLM\...\{D0795B21-0CDA-4a92-AB9E-6E92D8111E44}) (Version: 1.5.55.0 - Samsung Electronics Co., Ltd.)
Smart Switch (HKLM-x32\...\{74FA5314-85C8-4E2A-907D-D9ECCCB770A7}) (Version: 4.0.15064.11 - Samsung Electronics Co., Ltd.) Hidden
Smart Switch (HKLM-x32\...\InstallShield_{74FA5314-85C8-4E2A-907D-D9ECCCB770A7}) (Version: 4.0.15064.11 - Samsung Electronics Co., Ltd.)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.1 - VideoLAN)
WMV9/VC-1 Video Playback (HKLM\...\{760E8257-AF8E-9DDC-6B16-9ACD60AF1791}) (Version: 1.0.60419.2210 - ATI Technologies Inc.) Hidden
 
========================= Memory info: ===================================
Percentage of memory in use: 18%
Total physical RAM: 16376.76 MB
Available physical RAM: 13344.11 MB
Total Virtual: 32751.73 MB
Available Virtual: 29717.87 MB
 
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:232.88 GB) (Free:57.15 GB) NTFS
2 Drive d: (PLI_DVD_TEMPLATE) (CDROM) (Total:3.05 GB) (Free:0 GB) UDF
3 Drive n: (Iomega HDD) (Fixed) (Total:931.51 GB) (Free:518.23 GB) NTFS
 
========================= Users: ========================================
 
**** End of log ****
 

Edited by hamluis, 25 August 2015 - 10:26 AM.


#6 hamluis

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Posted 25 August 2015 - 10:41 AM

Running: iolo System Service
 
AV reflects disabled status.
 
Handbrake install is problematical.  If you did not download from Handbrake site, you need to be aware of the disclaimer posted there:  https://handbrake.fr/news.php .
 
My guess would be that your optical drive is on the way out, looking at the errors involving such.  I would simply replace it temporarily with any other optical drive and see if the same symptoms occur.
 
The Iolo service should be manually stopped, since it appears that the software has been removed/uninstalled.
 
Louis


#7 iamlost26

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Posted 25 August 2015 - 10:49 AM

Thanks, I will try removing Handbrake and stopping Iolo. I did download from the Handbrake website and I was actually using it just to see if I could rip my DVDs since they wouldn't run on VLC/WMP. Meaning, the problem persisted prior to downloading it. Also, I'm hoping the optical drive isn't on the way out. Like I mentioned, I had the problem on an old drive, then bought a brand new one, so I don't think the issue is drive dependent.

 

Thanks for taking a look, though, I really appreciate it.



#8 sparklestar

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Posted 25 August 2015 - 11:20 PM

You could try a different sata wire and port.

 

Or you could copy the dvd's onto your laptop and then move across to the pc with usb sticks or something.



#9 iamlost26

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Posted 26 August 2015 - 12:18 AM

You could try a different sata wire and port.

 

Or you could copy the dvd's onto your laptop and then move across to the pc with usb sticks or something.

 

thanks for the suggestion about the copying the DVDs... that's actually what I've been doing. just making sure the drive works as a long time solution. I did try a different sata wire/port but the cable is still pretty cheap. maybe i'll find a more high quality one to try.






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