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Computer locks up when using FireFox. XP SP3


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#1 MrBear

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Posted 24 August 2015 - 04:40 AM

I am having an issue with my computer (Dell Vostro 420, Windows XP SP3) and Firefox (40.0.2). I find that my computer will lock up completeley and thus require a hard reset. This happens when using Forefox and most commonly when Facebook or Ebay are open. At one point this coincided with an error related to PerfNet. Ultimately, I reinstalled windows and yet here is the problem again. I am no longer seeing issues with PerfNet on the event viewer; in all honesty, there was no abnormal activity in the event viewer for the crash. I did have a few  Warning messages (pertaining to Event ID 4226 Tcpip, 1003 Dhcp) but none since early yesterday evening. This seemed to have begun after updating Firefox (pre-reinstallation) and am wondering if that is an issue. Any help would be greatly appreciated. I am at my wits end. 


Edited by MrBear, 24 August 2015 - 04:42 AM.


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#2 usasma

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Posted 25 August 2015 - 04:52 AM

Start with these free diagnostics:  http://www.carrona.org/hwdiag.html

Let us know the results and we'll move on to other suggestions.


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