My mom was complaining that her laptop running Windows 7 was getting really flow and freezing, so I offered to take a look. It was very bad. The computer is essentially unusable immediately after booting it up. I can move the mouse around, but otherwise it does not react to any input. I can't click on anything or open any programs. I can't open Task Manager. Nothing.
I booted in safe mode and was able to navigate around. I downloaded and ran Malware Bytes to see what was up. There were a lot of PUPs, but nothing more malicious than that. I deleted those and reboot the computer, but same issue. No difference. Booted again in safe mode and ran Malware Bytes again to see if it missed anything the first time. It came up with nothing. I checked to see what programs started at boot-up and didn't see anything abnormal. My next step is to start disabling those and see try to isolate which, if any, might be causing the issue, but its getting late and I thought one of you fine people might know a little more beyond wild guesses (which is about all I've got).
Thanks in advance.