Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Corrupt Installer, Disk Controller Errors


  • Please log in to reply
7 replies to this topic

#1 sara_designs

sara_designs

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:09:05 PM

Posted 22 August 2015 - 11:49 PM

Mod Edit:  Split from http://www.bleepingcomputer.com/forums/t/540679/installer-corrupted-invalid-opcode/ - Hamluis.

 

 

I was trying to uninstall few things from control panel as I have been getting this "mystartsearch" thing/virus, baidu, desktop games installer kind of installations automatically again & again. While i was uninstalling "Max driver updater service" It is giving me an error  "Instalador corrupto: codigo de operacion no valido". I have no idea for what was max driver update used for untill i looked up on google. Also, just to mention here, my laptop has just been received, had a new motherboard installed, which is ...also another problem. The screen goes black and when it returns error says Windows just recovered from an error . Graphics display driver 7r something something.

 

OK so when I realized it installer is corrupt i googled and read through your thread. I ran mini toolkit and it says as follows :

 

MiniToolBox by Farbar  Version: 25-07-2015 01
Ran by Dell (administrator) on 23-08-2015 at 09:52:28
Running from "C:\Users\Dell\Downloads"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Model: Inspiron N5010 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (08/23/2015 09:52:23 AM) (Source: Cypress Trackpad) (User: )
Description: Cypress Trackpad Module: CyCpIo.ExeUnable to open handle to Trackpad Driver calling location.Error trapped in Module HKCUCleaner.cpp at Line 34.
 
Error: (08/23/2015 09:52:23 AM) (Source: Cypress Trackpad) (User: )
Description: Cypress Trackpad Module: CyCpIo.ExeUnable to open handle to Trackpad Driver.Error trapped in Module TouchPadio.cpp at Line 133.
 
Error: (08/23/2015 09:52:18 AM) (Source: Cypress Trackpad) (User: )
Description: Cypress Trackpad Module: CyCpIo.ExeUnable to open handle to Trackpad Driver calling location.Error trapped in Module HKCUCleaner.cpp at Line 34.
 
Error: (08/23/2015 09:52:18 AM) (Source: Cypress Trackpad) (User: )
Description: Cypress Trackpad Module: CyCpIo.ExeUnable to open handle to Trackpad Driver.Error trapped in Module TouchPadio.cpp at Line 133.
 
Error: (08/23/2015 09:52:13 AM) (Source: Cypress Trackpad) (User: )
Description: Cypress Trackpad Module: CyCpIo.ExeUnable to open handle to Trackpad Driver calling location.Error trapped in Module HKCUCleaner.cpp at Line 34.
 
Error: (08/23/2015 09:52:13 AM) (Source: Cypress Trackpad) (User: )
Description: Cypress Trackpad Module: CyCpIo.ExeUnable to open handle to Trackpad Driver.Error trapped in Module TouchPadio.cpp at Line 133.
 
Error: (08/23/2015 09:52:08 AM) (Source: Cypress Trackpad) (User: )
Description: Cypress Trackpad Module: CyCpIo.ExeUnable to open handle to Trackpad Driver calling location.Error trapped in Module HKCUCleaner.cpp at Line 34.
 
Error: (08/23/2015 09:52:08 AM) (Source: Cypress Trackpad) (User: )
Description: Cypress Trackpad Module: CyCpIo.ExeUnable to open handle to Trackpad Driver.Error trapped in Module TouchPadio.cpp at Line 133.
 
Error: (08/23/2015 09:52:03 AM) (Source: Cypress Trackpad) (User: )
Description: Cypress Trackpad Module: CyCpIo.ExeUnable to open handle to Trackpad Driver calling location.Error trapped in Module HKCUCleaner.cpp at Line 34.
 
Error: (08/23/2015 09:52:03 AM) (Source: Cypress Trackpad) (User: )
Description: Cypress Trackpad Module: CyCpIo.ExeUnable to open handle to Trackpad Driver.Error trapped in Module TouchPadio.cpp at Line 133.
 
 
System errors:
=============
Error: (08/23/2015 08:09:04 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR8.
 
Error: (08/23/2015 08:08:59 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR8.
 
Error: (08/23/2015 08:08:50 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR8.
 
Error: (08/23/2015 07:33:52 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR7.
 
Error: (08/23/2015 07:33:47 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR7.
 
Error: (08/23/2015 07:33:28 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR7.
 
Error: (08/23/2015 05:12:18 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR6.
 
Error: (08/23/2015 05:12:13 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR6.
 
Error: (08/23/2015 05:12:04 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR6.
 
Error: (08/23/2015 04:37:28 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR5.
 
 
Microsoft Office Sessions:
=========================
Error: (08/23/2015 09:52:23 AM) (Source: Cypress Trackpad)(User: )
Description: Cypress Trackpad Module: CyCpIo.ExeUnable to open handle to Trackpad Driver calling location.Error trapped in Module HKCUCleaner.cpp at Line 34.
 
Error: (08/23/2015 09:52:23 AM) (Source: Cypress Trackpad)(User: )
Description: Cypress Trackpad Module: CyCpIo.ExeUnable to open handle to Trackpad Driver.Error trapped in Module TouchPadio.cpp at Line 133.
 
Error: (08/23/2015 09:52:18 AM) (Source: Cypress Trackpad)(User: )
Description: Cypress Trackpad Module: CyCpIo.ExeUnable to open handle to Trackpad Driver calling location.Error trapped in Module HKCUCleaner.cpp at Line 34.
 
Error: (08/23/2015 09:52:18 AM) (Source: Cypress Trackpad)(User: )
Description: Cypress Trackpad Module: CyCpIo.ExeUnable to open handle to Trackpad Driver.Error trapped in Module TouchPadio.cpp at Line 133.
 
Error: (08/23/2015 09:52:13 AM) (Source: Cypress Trackpad)(User: )
Description: Cypress Trackpad Module: CyCpIo.ExeUnable to open handle to Trackpad Driver calling location.Error trapped in Module HKCUCleaner.cpp at Line 34.
 
Error: (08/23/2015 09:52:13 AM) (Source: Cypress Trackpad)(User: )
Description: Cypress Trackpad Module: CyCpIo.ExeUnable to open handle to Trackpad Driver.Error trapped in Module TouchPadio.cpp at Line 133.
 
Error: (08/23/2015 09:52:08 AM) (Source: Cypress Trackpad)(User: )
Description: Cypress Trackpad Module: CyCpIo.ExeUnable to open handle to Trackpad Driver calling location.Error trapped in Module HKCUCleaner.cpp at Line 34.
 
Error: (08/23/2015 09:52:08 AM) (Source: Cypress Trackpad)(User: )
Description: Cypress Trackpad Module: CyCpIo.ExeUnable to open handle to Trackpad Driver.Error trapped in Module TouchPadio.cpp at Line 133.
 
Error: (08/23/2015 09:52:03 AM) (Source: Cypress Trackpad)(User: )
Description: Cypress Trackpad Module: CyCpIo.ExeUnable to open handle to Trackpad Driver calling location.Error trapped in Module HKCUCleaner.cpp at Line 34.
 
Error: (08/23/2015 09:52:03 AM) (Source: Cypress Trackpad)(User: )
Description: Cypress Trackpad Module: CyCpIo.ExeUnable to open handle to Trackpad Driver.Error trapped in Module TouchPadio.cpp at Line 133.
 
 
=========================== Installed Programs ============================
µTorrent (HKCU\...\uTorrent) (Version: 3.4.3.40760 - BitTorrent Inc.)
Adobe Acrobat XI Pro (HKLM-x32\...\{AC76BA86-1033-FFFF-7760-000000000006}) (Version: 11.0.12 - Adobe Systems)
Adobe After Effects CC (HKLM-x32\...\{317243C1-6580-4F43-AED7-37D4438C3DD5}) (Version: 12 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 3.9.0.1210 - Adobe Systems Incorporated)
Adobe Audition CC (HKLM-x32\...\{DE1E055B-679C-42F8-B114-7B6ED0B8ED95}) (Version: 6.0 - Adobe Systems Incorporated)
Adobe Bridge CC (64 Bit) (HKLM-x32\...\{359F8007-6486-429C-A8C5-D67F6897C88C}) (Version: 6.0 - Adobe Systems Incorporated)
Adobe Dreamweaver CC (HKLM-x32\...\{00E094E1-A852-11E2-803D-ACEA632352B4}) (Version: 13 - Adobe Systems Incorporated)
Adobe Edge Animate CC (HKLM-x32\...\{00603DFF-6EC5-4E9E-AB3A-AD4C7D61FF13}) (Version: 2.0.1 - Adobe Systems Incorporated)
Adobe Edge Inspect CC (HKLM-x32\...\{67D22EA0-4601-4450-9C99-042DABB0A315}) (Version: 1.0.408 - Adobe Systems Incorporated)
Adobe Flash Player Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 10.0.0.525 - Adobe Systems Incorporated)
Adobe Flash Professional CC (HKLM-x32\...\{B56B95BF-7161-4166-8288-DB1BA9F6C9B8}) (Version: 13.0 - Adobe Systems Incorporated)
Adobe Illustrator CC (HKLM-x32\...\{F2321021-08A2-44D6-B1DF-BDB415F23EC3}) (Version: 17.0 - Adobe Systems Incorporated)
Adobe InCopy CC (HKLM-x32\...\{2606D96F-C1A3-1014-9A8F-E3561A1AC78D}) (Version: 9.0 - Adobe Systems Incorporated)
Adobe InDesign CC (HKLM-x32\...\{BC448016-6F11-1014-B0EA-97CEE6E26CB6}) (Version: 9.0 - Adobe Systems Incorporated)
Adobe Muse (HKLM-x32\...\AdobeMuse) (Version: 7.0.314 - Adobe Systems Incorporated)
Adobe Photoshop CC (HKLM-x32\...\{2D99B50E-431D-4AA8-85C1-172A6F8BCF09}) (Version: 14.0 - Adobe Systems Incorporated)
Adobe Photoshop CC 2015 (HKLM-x32\...\{793C2BF7-A4FE-4608-91C9-9282C5801C21}) (Version: 16.0 - Adobe Systems Incorporated)
Adobe Photoshop Lightroom 5.3 64-bit (HKLM\...\{2DD71ACB-552D-402C-9529-7906ACB95C30}) (Version: 5.3.1 - Adobe Systems Incorporated)
Adobe Prelude CC (HKLM-x32\...\{5D73C19B-BE10-44A6-96B2-A516756ED29F}) (Version: 2.0.0 - Adobe Systems Incorporated)
Adobe Premiere Pro CC (HKLM-x32\...\{505FF1AC-E7F5-4462-BBA7-08900E7E9EEF}) (Version: 7.0.0 - Adobe Systems Incorporated)
Adobe Reader XI (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.00 - Adobe Systems Incorporated)
Adobe SpeedGrade CC (HKLM-x32\...\{29AA12E9-934C-485E-A9A1-D823FEB29880}) (Version: 7.0.0 - Adobe Systems Incorporated)
airtel (HKLM-x32\...\airtel) (Version: 23.009.05.04.284 - Huawei Technologies Co.,Ltd)
bl (HKLM-x32\...\{2A075BB4-E976-4278-BF3F-E5C6945D84C0}) (Version: 1.0.0 - Your Company Name) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 5.08 - Piriform)
CinemaPlus-3.2cV22.08 (HKLM-x32\...\CinemaPlus-3.2cV22.08) (Version: 1.36.01.22 - Cinema PlusV22.08)
Cypress TrackPad (HKLM\...\{7F2F6CC5-434B-4311-9DE2-60C7CAF50B73}_is1) (Version: 2.5.3.59 - Cypress Semiconductor, Inc.)
Dell Touchpad (HKLM\...\{9F72EF8B-AEC9-4CA5-B483-143980AFD6FD}) (Version: 7.1107.101.209 - ALPS ELECTRIC CO., LTD.)
doPDF 6.2  printer (HKLM\...\doPDF 6  printer_is1) (Version:  - Softland)
Duplicate Cleaner Pro 3.2.5 (HKLM-x32\...\Duplicate Cleaner Pro) (Version: 3.2.5 - DigitalVolcano Software Ltd)
Extensis Suitcase Fusion 6 (HKLM-x32\...\{A93F43E0-9811-48FA-91C7-58FA3069961C}) (Version: 17.0.0 - 2014 Celartem, Inc. d.b.a Extensis All rights reserved)
FastStone Photo Resizer 3.0 (HKLM-x32\...\FastStone Photo Resizer) (Version: 3.0 - FastStone Soft.)
Font Validator (HKLM-x32\...\{330A929A-F800-4457-9706-DF19224D9770}) (Version: 1.0.0 - Microsoft)
globalupdate Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.0 - globalupdate Inc.) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 44.0.2403.157 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.28.1 - Google Inc.) Hidden
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2993 - Intel Corporation)
MaxDriverUpdater Service (HKLM-x32\...\zz.1245.mdu) (Version: 1.0.0 - CSDI)
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (HKLM-x32\...\Office14.PROPLUS) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Mozilla Firefox (3.6.15) (HKLM-x32\...\Mozilla Firefox (3.6.15)) (Version: 3.6.15 (en-US) - Mozilla)
Notepad++ (HKLM-x32\...\Notepad++) (Version: 6.8 - Notepad++ Team)
ph (HKLM-x32\...\{185F9795-9663-4F13-9EF9-307A282ADB5A}) (Version: 1.0.0 - Your Company Name) Hidden
Quick File Rename Personal Edition (HKLM-x32\...\{CD5E3D9D-11DA-4134-81BE-A6BD886D6966}) (Version: 8.02.0000 - Skyjuice Software)
Quick Heal Internet Security (HKLM\...\{75DEED91-7B14-49DC-A5F3-B60E633AC4A5}) (Version: 16.00 - Quick Heal) Hidden
Quick Heal Internet Security (HKLM\...\Quick Heal Internet Security) (Version: 16.00 - Quick Heal Technologies Pvt. Ltd.)
Setup (HKLM-x32\...\{7ADF667E-E14D-4D2C-827C-B0108F0D93BC}) (Version:  - )
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 17.0.8.2 - Synaptics Incorporated)
TeamViewer 10 (HKLM-x32\...\TeamViewer) (Version: 10.0.43879 - TeamViewer)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.1 - VideoLAN)
Vuze Leap 1.3 (HKCU\...\{a9a27088-7578-499d-ad2b-67ba95a4def4}) (Version: 1.3 - Azureus Software, Inc.)
Windows Driver Package - Broadcom Corporation (BTHUSB) Bluetooth  (03/24/2010 6.3.0.2501) (HKLM\...\AF09E130E2FD4D1BEFD1B9132AE624BAE0364719) (Version: 03/24/2010 6.3.0.2501 - Broadcom Corporation)
WinRAR archiver (HKLM\...\WinRAR archiver) (Version:  - )
YTD Video Downloader 4.9 (HKLM-x32\...\{1a413f37-ed88-4fec-9666-5c48dc4b7bb7}) (Version: 4.9 - GreenTree Applications SRL)
 
========================= Memory info: ===================================
Percentage of memory in use: 56%
Total physical RAM: 3894.7 MB
Available physical RAM: 1703.22 MB
Total Virtual: 7787.59 MB
Available Virtual: 5395.43 MB
 
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:97.56 GB) (Free:39.31 GB) NTFS
2 Drive d: () (Fixed) (Total:146.48 GB) (Free:146.33 GB) NTFS
3 Drive e: () (Fixed) (Total:221.62 GB) (Free:36.87 GB) NTFS
 
========================= Users: ========================================
User accounts for \\DELL-PC
 
Administrator            Dell                     Guest                    
 
 
**** End of log ****

Edited by hamluis, 23 August 2015 - 08:45 AM.
PM sent new OP - Hamluis.


BC AdBot (Login to Remove)

 


#2 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,714 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:08:35 AM

Posted 23 August 2015 - 09:27 AM

Please do the following.

 

 
 
 
 
JcJ91sx.pngGSmartControl
Follow the instructions below to test your hard drive health with GSmartControl:
 
1.  Download GSmartControl and save it on your Desktop.
 
2.  Extract the content of the GSmartControl .zip archive and execute gsmartcontrol.exe.
 
3.  Identify your drive in the list, and double-click on it to bring up it's window (usually you'll find your drive by it's size or it's brand name).
 
4.  Click on the Perform Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete).
 
Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your topic.
 
Click on the Attributes tab and if you have any entries highlighted in red or pink, copy and paste their name in your next reply (or take a screenshot of the GSmartControl window and attach it in your next reply).
 
info_failing.png
 
================
 

Please run System File Checker
 
The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
 
Click on the Start orb rsz_1rsz_1rsz_start_orb_zpshjewtibd.png and then type cmd in the Search programs and files box.
 
In the pane above the search box Programs will appear with cmd below it, right click on cmd and choose Run as administrator.
 
If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.
 
This will open the Elevated Command Prompt, it will look similar to the image below.
 
command%20prompt%20w8_zpsxjmewau9.png
 
Type in sfc /scannow and then press Enter to start the scan.  Please notice the space between sfc and the /scannow.
 
If the scan finds no integrity  problems the scan will stop.  Type in exit, then press Enter to stop the scan.
 
When the scan is finished please do the following.
 
Click on the Start orb rsz_1rsz_1rsz_start_orb_zpshjewtibd.png then copy and paste the following in the Search programs and files box.
 
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >"%userprofile%\Desktop\sfcdetails.txt"
 
This will place a new icon on the desktop titled sfcdetails.  Double click on this icon to  
the CBS log, copy and paste the log in your topic.
 
If this fails to place the icon on your desktop run the command from the Command Prompt.  Use the instructions I provided at the start of this tutorial.
 
This log may be very large, if you have problems posting it try breaking it into smaller parts.  When you copy these parts you will highlight the section you are going to copy.  If you leave that section highlighted it will give you a quick reference for where you left off.
 
================
 

Run Chkdsk from Command Prompt
 
Please run chkdsk /r
 
Chkdsk /r checks for bad sectors on the hdd and recovers any readable information.
 
Click on the Start orb rsz_1rsz_1rsz_start_orb_zpshjewtibd.png, then type in cmd in the Search programs and files box.  When cmd is seen in Programs above the Search box right click on it, then click on Run as administrator.
 
You will see a screen similar to the one below.
 
Screenshot2.jpg
 
Copy and paste chkdsk c: /r in the command prompt, then press Enter.  Please note:  If this is a SSD, do not run the /r switch, use the /f switch.  (chkdsk c: /f)
 
You will receieve the message "CHKDSK cannot be run because it is in use by another process.  Would you like to schedule this volume to be checked the next time the system restarts?  <Y/N>".
 
Type in Y and press Enter.
 
Restart your computer to start the scan.
 
This will take a while to run, please be patient and allow it to complete the scan.
 
When the scan is finished please download and run ListChkdskResult.
 
This will open Notepad with the results of the chkdsk scan.  Please copy and then paste this log in your topic.

Edited by dc3, 23 August 2015 - 09:28 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 sara_designs

sara_designs
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:09:05 PM

Posted 23 August 2015 - 04:03 PM

1.Gsmart tool isnt installing properly or sometrouble.Screenshot attached.

2. Scan now isnt placing the file on desktop.

3. Checkdisk results says :

 

ListChkdskResult by SleepyDude v0.1.7 Beta | 21-09-2013
 
------< Log generate on 8/24/2015 2:22:27 AM >------
No Events found for Winlogon, Chkdsk or Wininit!
 
Placing two more screenshots. Nsis error screenshot.This error frequently reappers
and the other was one, when i was trying to install folder explorer. Also, I had placed a dll file msvcr120, as photoshop was giving me an error of missing ddl file.
I dont know if these issues are connected but... thanks a lot for all your help.
 
 
 

Attached Files

  • Attached File  2.png   28.4KB   0 downloads
  • Attached File  Untitled.png   105.23KB   0 downloads
  • Attached File  3.png   8.81KB   0 downloads


#4 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,714 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:08:35 AM

Posted 24 August 2015 - 07:53 AM

Please don't post error messages that aren't requested.

 

Have you ever extracted the contents of a zip file?

 

Edit:  Please do the following.

 

Please download and run SeatTool for Windows.
 
When the website opens scroll down till you find the I Accept button and click on it.
 
If you scroll down below this button you will find instruction for installing this.
 
Once you install this program you will see an image similar to the one below.
 
seagate3_zps1fa1f71c.jpg
 
1.  SeaTools for Windows will search for hdds on your computer.  Please remove any external storage devices connected via USB port.
 
2.  Detected Drives will list the hdd/s found.  Place a check mark in the drive you want to run the scan on.
 
3.  You will see Basic Tests above Detected Drives, move the mouse pointer over this.
 
4.  A menu will open with options for different scans, please click on Long Generic Test
 
5.  This will start the scan.  When the scan is complete you will see the result under Test Status , please post the results in your topic.
 
6.  When the scan is complete you will see Test results, post the status.  If it is green it has passed the scan.
 
7.  Click on Help, then click on View Log File.  If the scan failed take a screen shot of the Log File and post it in your topic.

Edited by dc3, 24 August 2015 - 07:57 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 sara_designs

sara_designs
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:09:05 PM

Posted 24 August 2015 - 10:58 PM

Yes, I have extracted. Use WinRAR.
 
 
--------------- SeaTools for Windows v1.4.0.2 ---------------
8/25/2015 12:58:46 AM
Model Number: ST9500325AS
Serial Number: 6VED0JKA
Firmware Revision: D005DEM1
Long Generic - Started 8/25/2015 5:11:27 AM
Long Generic - Pass 8/25/2015 9:06:43 AM


#6 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,714 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:08:35 AM

Posted 25 August 2015 - 12:57 PM

The following will require tools which can not be used ins the Windows forums, so this topic will be moved to the Am I Infected form where these tools a normally used.

 

================

 

 
Double click on the download and choose to run the program.
 
A screen similar to the one below will open, click any key to run the program.
 
securitycheck_zpscfb86945.png
 
When the scan is finished there will be a log, copy and then paste your log in your next post.
 
=================

 

Please run Malwarebytes AntiMalware
 
Please download Malwarebytes Anti-Malware.  After clicking on the link the download will start automatically.
 
1)  Double-click on mbam-setup.exe, then click on Run to install the application, follow the prompts through the installation.
 
2)  Malwarebytes will automatically open.  If this is the first time you have run this version of Malwarbytes you will see an image like the one below.

 
mbam1_zps95cc812c.png
 
Click on Update Now, after Malwarebytes is updated click on Scan.
 
If this isn't the first time you have run this version, then you will see an image like the one below.  Click on Scan
 
mbam1_zps98e7fba9.png
 
You will be prompted to update Malwarebytes, to do so click on Update Now.
 
 mbam2_zps85f38f0c.png
 
3)  The scan will automatically run now.
 
malwarerun_zps9abd4ef1.png
 
4)  When the scan is complete the results will be displayed.  Click on Delete All.
 
malwarenew_zps34b58fdc.png
 
5)  Please post the Malwarebytes log.
 
To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
 
To open the log double click on mbam-check.exe on your desktop.  Copy and paste the log in your topic.
 
================
 

Please run AdwCleaner
 
Please download AdwCleaner and install it.
 
When AdwCleaner opens you will see an image like the one below.
 
adwcleaner11_zps48314883.png
 
Click on Scan to start the scan.
 
Once the search is complete a list of the pending items will be displayed.  If you see any which you do not want removed, remove the check mark next to it.  
 
Click on Clean to remove the selected items.  If you have any questions about any items in the list please copy and paste the list in your topic so we can review it.  
 
You will receive a message telling you that all programs will be closed so that the infections can be removed.  Click on OK.  The computer will be restarted to complete the cleaning process.
 
When the cleaning process is complete a log of what was removed will be presented.  Please copy and the paste this log in your topic.
 
================

Please run the ESET OnlineScan

This scan takes quite a long time to run, so be prepared to allow this to run till it is completed.

***Please note. If you run this scan using Internet Explorer you won't need to download the Eset Smartinstaller.***

ESET Online Scanner

  • Click here to download the installer for ESET Online Scanner and save it to your Desktop.
  • Disable all your antivirus and antimalware software - see how to do that here.
  • Right click on esetsmartinstaller_enu.exe and select Run as Administrator.
  • Place a checkmark in YES, I accept the Terms of Use, then click Start. Wait for ESET Online Scanner to load its components.
  • Select Enable detection of potentially unwanted applications.
  • Click Advanced Settings, then place a checkmark in the following:
    • Remove found threats
    • Scan archives
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • Click Start to begin scanning.
  • ESET Online Scanner will start downloading signatures and scan. Please be patient, as this scan can take quite some time.
  • When the scan is done, click List threats (only available if ESET Online Scanner found something).
  • Click Export, then save the file to your desktop.
  • Click Back, then Finish to exit ESET Online Scanner.

Edited by dc3, 25 August 2015 - 01:04 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,490 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:11:35 AM

Posted 25 August 2015 - 02:30 PM

Moved to Am I Infected..
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 37,011 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:11:35 AM

Posted 10 September 2015 - 01:38 PM

Since this concerns the same computer as here: http://www.bleepingcomputer.com/forums/t/588040/various-malware-problems/ I am closing this topic to avoid confusion.

 

Orange Blossom :cherry:


Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users