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Removed Cryptolocker but Unable to Recover


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#1 code13

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Posted 22 August 2015 - 10:43 PM

I had a cryptolocker infection, I was able to remove the virus, luckily there weren't any files in the desktop. (I save everything to an external).

Issue is, I am trying to boot the recovery image to start with a clean slate, but once in the Recovery manager, it states it is unable to run from the partition and I must use a DVD recovery. I am unable to create the recovery dvds.

 

Thank you.


Edited by hamluis, 23 August 2015 - 05:57 AM.
Moved from Win 7 to General Security - Hamluis.


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#2 jadentyhy

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Posted 22 August 2015 - 11:13 PM

How did you solve this? Even i'm facing the same issue.

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#3 quietman7

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Posted 23 August 2015 - 06:11 AM

The original Cryptolocker infection does not exist anymore and hasn't for over a year. Any references to CryptoLocker and retrieving keys for it will not work anymore. There are several copycat and fake ransomware variants which use the CryptoLocker name but those infections are not the same.

Are there any file extensions appended to your files...such as .ecc, .ezz, .exx, .zzz, .xyz, .aaa, .CTBL, .CTB2, .XTBL, .encrypted, .vault, .HA3, .toxcrypt or 6-7 length extension consisting of random characters?

Did you find any ransom note? These infections are created to alert victims that their data has been encrypted and demand a ransom payment. Check your documents folder for an image the malware typically uses for the background note. Check the C:\ProgramData (or C:\Documents and Settings\All Users\Application Data) for a random named .html, .txt, .png, .bmp, .url file.

These are some examples.
HELP_DECRYPT.TXT, HELP_DECRYPT.HTML, HELP_DECRYPT.URL, HELP_DECRYPT.PNG
HELP_TO_DECRYPT_YOUR_FILES.bmp, HELP_TO_DECRYPT_YOUR_FILES.txt, HELP_RESTORE_FILES.txt
HELP_TO_SAVE_FILES.txt, HELP_TO_SAVE_FILES.bmp, RECOVERY_KEY.txt, DecryptAllFiles.txt
DECRYPT_INSTRUCTION.TXT, DECRYPT_INSTRUCTION.HTML, DECRYPT_INSTRUCTION.URL
About_Files, HOW_TO_DECRYPT_FILES.txt, encryptor_raas_readme_liesmich.txt
RECOVERY_FILES.html, RECOVERY_FILES.txt, Recovery_File_*****.html, Recovery_File_*****.txt
restore_files_*****.html, restore_files_*****.txt (where ***** are random characters)

Once you have identified which particular ransomware you are dealing with, I can direct you to the appropriate discussion topic for further assistance.
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