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Windows hangs on right click.


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#1 jjnegamble

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Posted 22 August 2015 - 07:47 PM

Hi
 
I am running windows 7 home. when I right click i GET THE SPINNING CIRCLE THE EXPLORER CRASHES.

Edited by Orange Blossom, 23 August 2015 - 03:46 PM.
Removed HJT log. ~ OB


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#2 Orange Blossom

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Posted 23 August 2015 - 03:49 PM

Hello jjnegamble and welcome to BC :welcome:

I have removed the HJT log as we rarely use it any more and then only in malware removal. Nothing you have stated thus far indicates the presence of malware. Please await a reply from one of those versed in investigating hangs and crashes.

Orange Blossom :cherry:
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#3 usasma

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Posted 24 August 2015 - 04:18 AM

Let's try looking at these reports:

1)  Please provide this information (even though you may not be reporting BSOD's) so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 jjnegamble

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Posted 24 August 2015 - 08:08 PM

I would love to do this. When I right click it hangs. I can still work on everything else just not that file.



#5 usasma

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Posted 25 August 2015 - 12:40 PM

Can you do the 1) item?

 

As for 2)  can you use Tab/Ctrl + Tab/Shift + Tab/Alt + Tab to work your way through it?

 

You can also try this free program:  http://www.nirsoft.net/utils/shexview.html

Use it to disable all non-Windows extensions. Then reboot to see if it helps with the right click issues.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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