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impossible to remove a virus/Adware


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9 replies to this topic

#1 holmson93

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Posted 21 August 2015 - 10:26 AM

i'm new on this forum, hi everyone, i got a virus or adware i don't know. i used adwcleaner, malware bytes removal tool, and then combofix, none of these has worked. these tools remove many viruses but when i restart i can see again their processes. simptoms are new start page on browsers, websearch instead google search, winrar updater, google chrome updater and java updater want to update these programs. what can i do. here is the combofix log. i hope it can help. thanks in advance 

some suspected processes are exttag.exe and many others with some strange name composed by letters and numbers.

i was able to remove many adware before now, using just adwcleaner but now, none of them is working. please help.

sorry for my bad english

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#2 nasdaq

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Posted 23 August 2015 - 08:39 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
===


Wait for further instructions.

#3 holmson93

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Posted 24 August 2015 - 07:49 AM

HERE ARE THE RESULTS. THANK YOU

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#4 holmson93

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Posted 24 August 2015 - 03:17 PM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
===


Wait for further instructions.

mmm it seems your app has removed all infections. no problem at moment and no unknown processes, thanks a lot :)



#5 nasdaq

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Posted 25 August 2015 - 07:25 AM


Please run this fix.

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.
Please copy the entire contents of the code box below to the a new file.


start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:
HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
HKU\S-1-5-21-839522115-1993962763-1417001333-500\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
ShellExecuteHooks:  - {AEB6717E-7E19-11d0-97EE-00C04FD91972} -  No File [ ]
CHR HKLM\...\Chrome\Extension: [dnligehkhogpcngalffdoomehjcbecna] - https://clients2.google.com/service/update2/crx
CHR HKLM\...\Chrome\Extension: [gehmndecgbcffhmfjkenpamdgechcgpe] - https://clients2.google.com/service/update2/crx
S3 catchme; \??\C:\ComboFix\catchme.sys [X]
S4 IntelIde; no ImagePath

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/
===

#6 holmson93

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Posted 25 August 2015 - 08:17 AM

i have done as you said. problem wasn't solved infact  a few minutes ago i found java updater again (i have java auto update disabled so it is a malware)

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#7 nasdaq

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Posted 25 August 2015 - 10:01 AM

Clean your Java cache.
https://www.java.com/en/download/help/plugin_cache.xml

If the problem persists remove Java using the Add/Remove programs applet.

Restart the computer normally.

Reinstall from this site.

https://www.java.com/en/download/installed.jsp

Keep me posted.

#8 nasdaq

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Posted 31 August 2015 - 07:52 AM

Are you still with me?

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/
===

#9 holmson93

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Posted 31 August 2015 - 03:57 PM

i uninstalled java, because java updater was back, i won't install again java for now, to see if java updater is still there



#10 nasdaq

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Posted 06 September 2015 - 10:03 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




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