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Virus won't allow me to access internet or malware


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11 replies to this topic

#1 Shunt

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Posted 21 August 2015 - 08:17 AM

I'm using a smartphone for this forum because I can't access the Internet on my fesktop. I have read several forum and am pretty sure a virus or adware has me frozen. How do I proceed to remove any thing without Internet?


Edited by hamluis, 21 August 2015 - 08:50 AM.
Moved from AV/AM Software to Am I Infected - Hamluis.


BC AdBot (Login to Remove)

 


#2 Jaycan

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Posted 21 August 2015 - 08:47 AM

Hello Shunt.

If you have access to another computer, or can be a bit more specific with your problem, someone may be along to assist you.

 

I have put a report to try and find somebody to help if all else fails.

 

Thanks.



Acer Computer with LG Monitor and Toshiba Laptop with Windows 7.1

Windows 64bit  8.1 - Always fully updated

Firefox / Google Chrome / Internet Explorer Browsers

Usually a home helper here or with friends and nimble fingered ladies who would rather sew or dust, but not clean the bugs out of a computer ...


#3 Shunt

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Posted 21 August 2015 - 03:40 PM

I do not have another PC but could access one through a friend. I have full access to this forum from my phone

#4 SonyStereo

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Posted 21 August 2015 - 05:20 PM

If its that bad might consider reformatting.

Was the only way i got rid of my ransom ware

Does any program work? Or just  internet access wont work?



#5 Shunt

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Posted 22 August 2015 - 06:26 AM

I can open programs but get a BtTray.exe screen that keeps coming back after closing. C:\WINDOWS\SYSTEM32\PCPROTECT64.DLL is either not designed to run on windows or it contains an error

#6 SonyStereo

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Posted 23 August 2015 - 10:42 AM

Cant' say I'm an expert but possible windows corrupt files somewhere?

Might want to uncheck BTTray  from startup to disable it from loading when startup



#7 Chris Cosgrove

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Posted 23 August 2015 - 05:55 PM

Since you cannot access the internet to download the usual tools can you please post the details of your computer ?  And tell us what browser you are using.

 

At a minimum the make and model and the OS and whether it is 32 or 64 bit. If it is a self build a listing of the main components - mobo, RAM, HD, BIOS and the OS details.

 

Chris Cosgrove


I am going to be away until about the 22nd October. Time on-line will be reduced and my internet access may be limited. PMs may not be replied to as quickly as normal !


#8 Shunt

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Posted 28 August 2015 - 01:02 PM

I found that I can get to the Internet through my Gmail account. My CP is a Dell Insperion one 2330. OS Windows 8.1. 64 bit

#9 Bezukhov

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Posted 28 August 2015 - 05:45 PM

Can you hook up your phone to your computer? If that's possible, download the following tool to your phone, then move it to your desktop.

Please download MiniToolBox, to your phone, move it to your desktop, and then run it.
Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files
  • List Restore Points
Click Go and post the result (MTB.txt). A copy of MTB.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

ETA: Just put that MTB.txt as an attachment. Copy/pasting wth a phone is a hassle, IMHO.

Edited by Bezukhov, 28 August 2015 - 05:56 PM.

To err is Human. To blame it on someone else is even more Human.

#10 Bezukhov

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Posted 30 August 2015 - 03:34 PM

Do you still need help with this?
To err is Human. To blame it on someone else is even more Human.

#11 cottontail08

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Posted 16 January 2017 - 09:13 AM

Do you still need help with this?

 I have the same problem. After removing the malware using Malwarebytes I cant access the internet I followed the instruction on this post but still to no avail. I also tried the minitoolbox and attached the file here. Hope you can help me.

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by USER (administrator) on 16-01-2017 at 21:55:21
Running from "F:\"
Microsoft Windows 7 Ultimate  Service Pack 1 (X86)
Model: EG31M Manufacturer: ECS
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
 
========================= FF Proxy Settings: ============================== 
 
 
"Reset FF Proxy Settings": Firefox Proxy settings were reset.
 
========================= Hosts content: =================================
127.0.0.1       localhost
========================= IP Configuration: ================================
 
802.11n USB Wireless LAN Card = Wireless Network Connection (Connected)
Realtek PCIe GBE Family Controller = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : USER-PC
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
 
Wireless LAN adapter Wireless Network Connection 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : 24-05-0F-56-9D-86
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wireless Network Connection:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : 802.11n USB Wireless LAN Card
   Physical Address. . . . . . . . . : 24-05-0F-56-9D-87
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::25a2:c613:18b2:2983%13(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.254.102(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Monday, January 16, 2017 9:44:29 PM
   Lease Expires . . . . . . . . . . : Thursday, January 19, 2017 9:44:29 PM
   Default Gateway . . . . . . . . . : fe80::1%13
                                       192.168.254.254
   DHCP Server . . . . . . . . . . . : 192.168.254.254
   DHCPv6 IAID . . . . . . . . . . . : 321127695
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-4C-25-34-00-25-11-53-2B-7F
   DNS Servers . . . . . . . . . . . : fe80::1%13
                                       8.8.8.8
                                       8.8.4.4
   Primary WINS Server . . . . . . . : 192.168.254.254
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Local Area Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 00-25-11-53-2B-7F
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{423DEE73-D89E-4880-B831-9D53496B8A5E}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  UnKnown
Address:  fe80::1
 
Name:    google.com
Addresses:  2404:6800:4005:800::200e
 216.58.221.110
 
 
Pinging google.com [216.58.221.142] with 32 bytes of data:
Reply from 216.58.221.142: bytes=32 time=49ms TTL=53
Reply from 216.58.221.142: bytes=32 time=48ms TTL=53
 
Ping statistics for 216.58.221.142:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 48ms, Maximum = 49ms, Average = 48ms
Server:  UnKnown
Address:  fe80::1
 
Name:    yahoo.com
Addresses:  2001:4998:c:a06::2:4008
 2001:4998:58:c02::a9
 2001:4998:44:204::a7
 98.139.183.24
 98.138.253.109
 206.190.36.45
 
 
Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=253ms TTL=48
Reply from 98.139.183.24: bytes=32 time=253ms TTL=48
 
Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 253ms, Maximum = 253ms, Average = 253ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 14...24 05 0f 56 9d 86 ......Microsoft Virtual WiFi Miniport Adapter
 13...24 05 0f 56 9d 87 ......802.11n USB Wireless LAN Card
 10...00 25 11 53 2b 7f ......Realtek PCIe GBE Family Controller
  1...........................Software Loopback Interface 1
 21...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0  192.168.254.254  192.168.254.102     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
    192.168.254.0    255.255.255.0         On-link   192.168.254.102    281
  192.168.254.102  255.255.255.255         On-link   192.168.254.102    281
  192.168.254.255  255.255.255.255         On-link   192.168.254.102    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link   192.168.254.102    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link   192.168.254.102    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 13    281 ::/0                     fe80::1
  1    306 ::1/128                  On-link
 13    281 fe80::/64                On-link
 13    281 fe80::25a2:c613:18b2:2983/128
                                    On-link
  1    306 ff00::/8                 On-link
 13    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\system32\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\system32\winrnr.dll [20992] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 26 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 27 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 28 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 29 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 30 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 31 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 32 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 33 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 34 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 35 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 36 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 37 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 38 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 39 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 40 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 41 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 42 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 43 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 44 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 45 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 46 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (01/16/2017 09:55:00 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"1".
Dependent Assembly Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (01/16/2017 09:49:48 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 11.0.9600.18057, time stamp: 0x55f8d3e4
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x7566fff6
Faulting process id: 0x1494
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3
 
Error: (01/16/2017 09:47:23 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 11.0.9600.18057, time stamp: 0x55f8d3e4
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x7566fff6
Faulting process id: 0x1374
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3
 
Error: (01/16/2017 09:46:34 PM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 55.0.2883.87, time stamp: 0x5848db5c
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x7566fff6
Faulting process id: 0x9ec
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3
 
Error: (01/16/2017 09:46:34 PM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 55.0.2883.87, time stamp: 0x5848db5c
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x7566fff6
Faulting process id: 0x824
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3
 
Error: (01/16/2017 09:45:31 PM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 55.0.2883.87, time stamp: 0x5848db5c
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x7566fff6
Faulting process id: 0x918
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3
 
Error: (01/16/2017 09:45:31 PM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 55.0.2883.87, time stamp: 0x5848db5c
Faulting module name: apphelp.dll, version: 6.1.7601.18777, time stamp: 0x54f68515
Exception code: 0xc0000005
Fault offset: 0x0000fff6
Faulting process id: 0x91c
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3
 
Error: (01/16/2017 09:44:26 PM) (Source: Microsoft-Windows-EapHost) (User: NT AUTHORITY)
Description: Skipping: Eap method DLL path validation failed. Error: typeId=43, authorId=9, vendorId=0, vendorType=0
 
Error: (01/16/2017 09:44:26 PM) (Source: Microsoft-Windows-EapHost) (User: NT AUTHORITY)
Description: Skipping: Eap method DLL path validation failed. Error: typeId=25, authorId=9, vendorId=0, vendorType=0
 
Error: (01/16/2017 09:44:26 PM) (Source: Microsoft-Windows-EapHost) (User: NT AUTHORITY)
Description: Skipping: Eap method DLL path validation failed. Error: typeId=17, authorId=9, vendorId=0, vendorType=0
 
 
System errors:
=============
Error: (01/16/2017 09:44:27 PM) (Source: Service Control Manager) (User: )
Description: The Bapeward service terminated with the following error: 
%%126 = The specified module could not be found.
 
 
Error: (01/16/2017 09:40:12 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error: 
%%1068 = The dependency service or group failed to start.
 
 
Error: (01/16/2017 09:33:29 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068 = The dependency service or group failed to start.
 
 
Error: (01/16/2017 09:33:29 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068 = The dependency service or group failed to start.
 
 
Error: (01/16/2017 09:33:24 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.
 
Module Path: C:\Windows\system32\RAIHV.dll
Error Code: 21
 
Error: (01/16/2017 09:33:12 PM) (Source: DCOM) (User: )
Description: 1084WSearch{9E175B6D-F52A-11D8-B9A5-505054503030}
 
Error: (01/16/2017 09:33:12 PM) (Source: DCOM) (User: )
Description: 1084WSearch{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
 
Error: (01/16/2017 09:33:10 PM) (Source: DCOM) (User: )
Description: 1084EventSystem{1BE1F766-5536-11D1-B726-00C04FB926AF}
 
Error: (01/16/2017 09:33:05 PM) (Source: DCOM) (User: )
Description: 1084ShellHWDetection{DD522ACC-F821-461A-A407-50B198B896DC}
 
Error: (01/16/2017 09:33:03 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
discache
HWiNFO32
spldr
Wanarpv6
 
 
Microsoft Office Sessions:
=========================
 
=========================== Installed Programs ============================
 
. . . (HKLM\...\{C7B0C705-9987-44A2-B495-4101DAEDBFE0}) (Version: 2.6.2.4 - Intel) Hidden
µTorrent (HKCU\...\uTorrent) (Version: 3.4.9.43085 - BitTorrent Inc.)
Adobe Acrobat Reader DC (HKLM\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.023.20053 - Adobe Systems Incorporated)
Adobe Flash Player 24 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 24.0.0.194 - Adobe Systems Incorporated)
Adobe Flash Player 24 NPAPI (HKLM\...\Adobe Flash Player NPAPI) (Version: 24.0.0.194 - Adobe Systems Incorporated)
Adobe Refresh Manager (HKLM\...\{AC76BA86-0804-1033-1959-001824211354}) (Version: 1.8.0 - Adobe Systems Incorporated) Hidden
AruaROSE version 924 (HKLM\...\{8BF09025-5FD9-4026-9F7D-6B56791C7099}_is1) (Version: 924 - AruaROSE)
CCleaner (HKLM\...\CCleaner) (Version: 5.25 - Piriform)
Cisco EAP-FAST Module (HKLM\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM\...\{51C7AD07-C3F6-4635-8E8A-231306D810FE}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM\...\{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}) (Version: 1.1.6 - Cisco Systems, Inc.)
Free Download Manager 3.9.4 (HKLM\...\Free Download Manager_is1) (Version:  - FreeDownloadManager.ORG)
GlassWire 1.2 (remove only) (HKLM\...\GlassWire 1.2) (Version: 1.2.79 - SecureMix LLC)
Google Chrome (HKLM\...\Google Chrome) (Version: 55.0.2883.87 - Google Inc.)
Google Update Helper (HKLM\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.32.7 - Google Inc.) Hidden
Google Update Helper (HKLM\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
iEI (HKLM\...\{683A91E4-0147-4C84-87B4-8BBC04CBA87E}) (Version: 2.0 - Elsevier)
Intel® Graphics Media Accelerator Driver (HKLM\...\HDMI) (Version: 8.15.10.1930 - Intel Corporation)
Intel® TV Wizard (HKLM\...\TVWiz) (Version:  - Intel Corporation)
Intel® Driver Update Utility (HKLM\...\{66307462-7d19-4f1a-af82-aa04b6017f05}) (Version: 2.6.2.4 - Intel)
Java 8 Update 31 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83218031F0}) (Version: 8.0.310 - Oracle Corporation)
Java Auto Updater (HKLM\...\{4A03706F-666A-4037-7777-5F2748764D10}) (Version: 2.8.31.13 - Oracle Corporation) Hidden
JChem .NET API 5.4.0.1015 (HKLM\...\{51D4EEC6-5BAB-48AF-A70A-A1DC7F714F4E}) (Version: 5.4.0.1 - ChemAxon)
LimitRO (HKLM\...\LimitRO2016.11.02) (Version: 2016.11.02 - LimitRO)
Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office Enterprise 2007 (HKLM\...\ENTERPRISE) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office File Validation Add-In (HKLM\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40728.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{A49F249F-0C91-497F-86DF-B2585E8E76B7}) (Version: 8.0.50727.42 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Mozilla Firefox 50.1.0 (x86 en-US) (HKLM\...\Mozilla Firefox 50.1.0 (x86 en-US)) (Version: 50.1.0 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 50.1.0 - Mozilla)
NetWorx 5.5.5 (HKLM\...\NetWorx_is1) (Version:  - Softperfect)
NVIDIA 3D Vision Controller Driver 306.97 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 306.97 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 341.44 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 341.44 - NVIDIA Corporation)
NVIDIA Graphics Driver 341.44 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 341.44 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.12.0604 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.12.0604 - NVIDIA Corporation)
NVIDIA Update 10.4.0 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 10.4.0 - NVIDIA Corporation)
Ragnarok Online (HKLM\...\{181579B5-0028-4E01-AC27-97ED80352279}) (Version: 14.2.4 - Gravity Interactive, Inc.)
Ralink RT2870 Wireless LAN Card (HKLM\...\{28DA7D8B-F9A4-4F18-8AA0-551B1E084D0D}) (Version: 1.5.31.0 - Ralink)
Skype Click to Call (HKLM\...\{873F8E7C-10E6-449F-BD7E-5FBA7C8E1C9B}) (Version: 8.5.0.9167 - Microsoft Corporation)
Unity Web Player (HKCU\...\UnityWebPlayer) (Version:  - Unity Technologies ApS)
Update for 2007 Microsoft Office System (KB967642) (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
USB Disk Security (HKLM\...\USB Disk Security_is1) (Version:  - Zbshareware Lab)
VC80CRTRedist - 8.0.50727.6195 (HKLM\...\{933B4015-4618-4716-A828-5289FC03165F}) (Version: 1.2.0 - DivX, Inc) Hidden
Visual Studio 2012 x86 Redistributables (HKLM\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
VLC media player (HKLM\...\VLC media player) (Version: 2.2.4 - VideoLAN)
WinRAR archiver (HKLM\...\WinRAR archiver) (Version:  - )
Yahoo Messenger (HKCU\...\yahoomessenger) (Version: 0.8.231 - Yahoo! Inc)
 
========================= Devices: ================================
 
Name: Teredo Tunneling Pseudo-Interface
Description: Microsoft Teredo Tunneling Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: tunnel
Device ID: ROOT\*TEREDO\0000
Problem: : This device cannot start. (Code10)
Resolution: Device failed to start. Click "Update Driver" to update the drivers for this device.
On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard.
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 87%
Total physical RAM: 2038.3 MB
Available physical RAM: 256.22 MB
Total Virtual: 4076.61 MB
Available Virtual: 2373.47 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:115.7 GB) (Free:16.99 GB) NTFS
2 Drive d: () (Fixed) (Total:117.09 GB) (Free:44.33 GB) NTFS
4 Drive f: (PULANG USB) (Removable) (Total:7.2 GB) (Free:2.46 GB) FAT32
 
========================= Users: ========================================
 
User accounts for \\USER-PC
 
Administrator            Guest                    USER                     
 
========================= Minidump Files ==================================
 
No minidump file found
 
========================= Restore Points ==================================
 
16-01-2017 10:10:27 Windows Defender Checkpoint
16-01-2017 12:20:54 Checkpoint by HitmanPro
16-01-2017 12:22:19 Checkpoint by HitmanPro
16-01-2017 12:46:24 Checkpoint by HitmanPro
16-01-2017 12:57:49 Restore Operation
 
**** End of log ****


#12 Chris Cosgrove

Chris Cosgrove

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Posted 16 January 2017 - 07:43 PM

This topic is now closed to avoid confusion, and a PM has been sent to Cottontail08 advising him to start his own topic in 'Am I infected?'.

 

Chris Cosgrove


I am going to be away until about the 22nd October. Time on-line will be reduced and my internet access may be limited. PMs may not be replied to as quickly as normal !





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