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Laptop won't shut down


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#1 LiNiLiKi

LiNiLiKi

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Posted 21 August 2015 - 08:09 AM

Hello guys!

I've got a problem with my Asus laptop. When I try to shut it down,after a while only the display turns off, while the laptop stays on forever (I can hear the sound of it working and the light which shows the state of the computer is green). It looks as if it were asked to sleep,except that I can't turn it on; all I can do is keep the power button pressed so I turn it off forcedly.

This also happened 2 months ago and there's something common between the 2 situations. This error occured right after I performed a clean with CCleaner. I've just uninstalled CCleaner but the problem won't disappear.

If you could help me,I'd me very grateful. Thanks in advance! 


Edited by LiNiLiKi, 21 August 2015 - 08:09 AM.


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#2 dc3

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Posted 21 August 2015 - 08:31 AM

Were you using the registry cleaner in CCleaner?

 

Please download MiniToolBox to your desktop.
 
Right-click on MiniToolBox.exe and select Run as Administrator.
 
You will see an image like the one below.
 
minitoolbox_zps7byuwkla.png
 
Click on the following checkboxes only:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
Click on Go to start the scan.  Once it is finished highlight the text, then copy it and paste it in your topic.
 
================
 
I understand that doing the hard shutdown was your only option, but if there were applications still running files could be damaged.  Please do the following to make sure you don't have an corrupted files.
 

Please run System File Checker
 
The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
 
Click on the Start orb rsz_1rsz_1rsz_start_orb_zpshjewtibd.png and then type cmd in the Search programs and files box.
 
In the pane above the search box Programs will appear with cmd below it, right click on cmd and choose Run as administrator.
 
If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.
 
This will open the Elevated Command Prompt, it will look similar to the image below.
 
command%20prompt%20w8_zpsxjmewau9.png
 
Type in sfc /scannow and then press Enter to start the scan.  Please notice the space between sfc and the /scannow.
 
If the scan finds no integrity  problems the scan will stop.  Type in exit, then press Enter to stop the scan.
 
When the scan is finished please do the following.
 
Click on the Start orb rsz_1rsz_1rsz_start_orb_zpshjewtibd.png then copy and paste the following in the Search programs and files box.
 
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >"%userprofile%\Desktop\sfcdetails.txt"
 
This will place a new icon on the desktop titled sfcdetails.  Double click on this icon to  
the CBS log, copy and paste the log in your topic.
 
If this fails to place the icon on your desktop run the command from the Command Prompt.  Use the instructions I provided at the start of this tutorial.
 
This log may be very large, if you have problems posting it try breaking it into smaller parts.  When you copy these parts you will highlight the section you are going to copy.  If you leave that section highlighted it will give you a quick reference for where you left off.
 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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