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Custom built 7 Pc shuts down after 15 minutes, only at the users house


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#1 Tim_K

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Posted 21 August 2015 - 07:04 AM

I recently did a full hard drive zero wipe and 7 home premium reload on a custom built pc.  Corsair 500 watt psu, 16 gb ram, MSI H77(some letter I forget)-G43 motherboard.  All went well and it ran fine at my place.  I got it all loaded up with my usual programs, office 2010 pro plus, adobe reader, flash player, new version of java, avg free, malwarebyes, ccleaner, chrome, vlc media player. And it was good.

 

I took it back to the owner and the next day he is saying the same problem is happening.  After leaving the computer alone for 15 minutes or so, it shuts down.

 

It NEVER did this at my place in 2 days of having it there, I checked it and let it sit undisturbed multiple times for this exact issue.  We checked all the power / sleep / hibernate settings, and it is all set to OFF or to never sleep / hibernate.

 

Any ideas?  I didn't use the owners' keyboard / mouse / monitor at my place, but I can't imagine any of them causing this problem.


Edited by Tim_K, 21 August 2015 - 07:05 AM.


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#2 Condobloke

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    Outback Aussie @ 54.2101 N, 0.2906 W


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Posted 21 August 2015 - 07:12 AM

Gremlins !

 

Does he make use of a power board/surge protector...?  If he does, take it out of the loop.


Condobloke ...Outback Australian  

 

fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

 

Microsoft gives you Windows, Linux gives you the whole house...

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

#3 dc3

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Posted 21 August 2015 - 07:25 AM

Please do the following from the clients place.
 
Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download. 
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 
 

Please download MiniToolBox to your desktop.
 
Right-click on MiniToolBox.exe and select Run as Administrator.
 
You will see an image like the one below.
 
minitoolbox_zps7byuwkla.png
 
Click on the following checkboxes only:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
Click on Go to start the scan.  Once it is finished highlight the text, then copy it and paste it in your topic.
 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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