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[Infected] Need help removing Adware/Malware


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2 replies to this topic

#1 smithcabase

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Posted 21 August 2015 - 05:05 AM

Everytime I click anywhere on the webpage a new tab of ad opens.

 

this is the ad that is poping up http://imgur.com/xdD6tka

 

and sometimes i also get this script error http://imgur.com/T13wY8i

 

FRST.txt http://pastebin.com/vLGj3R29

 

Addition.txt http://pastebin.com/LirPYDys

 

Please help me, Thanks.



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#2 nasdaq

nasdaq

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Posted 23 August 2015 - 08:11 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===


Remove this program in bold using the Add/Remove Programs applet.
Lenovo Browser Guard (HKLM-x32\...\LenovoBrowserGuard) (Version: 2.14.0.129 - ClientConnect LTD) <==== ATTENTION

===

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.
Please copy the entire contents of the code box below to the a new file.


start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

(Pokki) C:\Users\lenovo\AppData\Local\Pokki\Engine\HostAppServiceUpdater.exe
HKLM-x32\...\Run: [] => [X]
HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = hxxps://safesearch.avira.com/#web/result?source=repair&q=
HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main,Start Page = hxxps://safesearch.avira.com/#web/result?source=repair&q=
HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = hxxps://safesearch.avira.com/#web/result?source=repair&q=
HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main,Search Page = hxxps://safesearch.avira.com/#web/result?source=repair&q=
HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = hxxps://safesearch.avira.com/#web/result?source=repair&q=
HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main,Default_Page_URL = hxxps://safesearch.avira.com/#web/result?source=repair&q=
HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = hxxps://safesearch.avira.com/#web/result?source=repair&q=
HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main,Default_Search_URL = hxxps://safesearch.avira.com/#web/result?source=repair&q=
HKU\S-1-5-21-1788079078-3419667790-947303609-1002\Software\Microsoft\Internet Explorer\Main,Search Page = hxxps://safesearch.avira.com/#web/result?source=repair&q=
HKU\S-1-5-21-1788079078-3419667790-947303609-1002\Software\Microsoft\Internet Explorer\Main,Start Page = hxxps://safesearch.avira.com/#web/result?source=repair&q=
HKU\S-1-5-21-1788079078-3419667790-947303609-1002\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = hxxps://safesearch.avira.com/#web/result?source=repair&q=
HKU\S-1-5-21-1788079078-3419667790-947303609-1002\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = hxxps://safesearch.avira.com/#web/result?source=repair&q=
HKU\S-1-5-21-1788079078-3419667790-947303609-1002-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\Software\Microsoft\Internet Explorer\Main,Search Page = hxxps://safesearch.avira.com/#web/result?source=repair&q=
HKU\S-1-5-21-1788079078-3419667790-947303609-1002-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\Software\Microsoft\Internet Explorer\Main,Start Page = hxxps://safesearch.avira.com/#web/result?source=repair&q=
HKU\S-1-5-21-1788079078-3419667790-947303609-1002-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = hxxps://safesearch.avira.com/#web/result?source=repair&q=
HKU\S-1-5-21-1788079078-3419667790-947303609-1002-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = hxxps://safesearch.avira.com/#web/result?source=repair&q=
HKU\S-1-5-21-1788079078-3419667790-947303609-1002-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-1\Software\Microsoft\Internet Explorer\Main,Search Page = hxxps://safesearch.avira.com/#web/result?source=repair&q=
HKU\S-1-5-21-1788079078-3419667790-947303609-1002-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-1\Software\Microsoft\Internet Explorer\Main,Start Page = hxxps://safesearch.avira.com/#web/result?source=repair&q=
HKU\S-1-5-21-1788079078-3419667790-947303609-1002-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-1\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = hxxps://safesearch.avira.com/#web/result?source=repair&q=
HKU\S-1-5-21-1788079078-3419667790-947303609-1002-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-1\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = hxxps://safesearch.avira.com/#web/result?source=repair&q=
HKU\S-1-5-21-1788079078-3419667790-947303609-1002-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-2\Software\Microsoft\Internet Explorer\Main,Start Page = hxxps://safesearch.avira.com/#web/result?source=repair&q=
HKU\S-1-5-21-1788079078-3419667790-947303609-1002-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-2\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = hxxps://safesearch.avira.com/#web/result?source=repair&q=
HKU\S-1-5-21-1788079078-3419667790-947303609-1002-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-2\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = hxxps://safesearch.avira.com/#web/result?source=repair&q=
HKU\S-1-5-21-1788079078-3419667790-947303609-1002-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-3\Software\Microsoft\Internet Explorer\Main,Search Page = hxxps://safesearch.avira.com/#web/result?source=repair&q=
HKU\S-1-5-21-1788079078-3419667790-947303609-1002-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-3\Software\Microsoft\Internet Explorer\Main,Start Page = hxxps://safesearch.avira.com/#web/result?source=repair&q=
HKU\S-1-5-21-1788079078-3419667790-947303609-1002-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-3\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = hxxps://safesearch.avira.com/#web/result?source=repair&q=
HKU\S-1-5-21-1788079078-3419667790-947303609-1002-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-3\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = hxxps://safesearch.avira.com/#web/result?source=repair&q=
Toolbar: HKU\S-1-5-21-1788079078-3419667790-947303609-1002 -> No Name - {47833539-D0C5-4125-9FA8-0819E2EAAC93} -  No File
Toolbar: HKU\S-1-5-21-1788079078-3419667790-947303609-1002-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0 -> No Name - {47833539-D0C5-4125-9FA8-0819E2EAAC93} -  No File
Toolbar: HKU\S-1-5-21-1788079078-3419667790-947303609-1002-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-1 -> No Name - {47833539-D0C5-4125-9FA8-0819E2EAAC93} -  No File
Toolbar: HKU\S-1-5-21-1788079078-3419667790-947303609-1002-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-2 -> No Name - {47833539-D0C5-4125-9FA8-0819E2EAAC93} -  No File
Toolbar: HKU\S-1-5-21-1788079078-3419667790-947303609-1002-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-3 -> No Name - {47833539-D0C5-4125-9FA8-0819E2EAAC93} -  No File
CHR Extension: (Avira Browser Safety) - C:\Users\lenovo\AppData\Local\Google\Chrome\User Data\Default\Extensions\flliilndjeohchalpbbcdekjklbdgfkk [2015-06-22]
CHR HKLM\...\Chrome\Extension: [flliilndjeohchalpbbcdekjklbdgfkk] - https://clients2.google.com/service/update2/crx
CHR HKLM-x32\...\Chrome\Extension: [flliilndjeohchalpbbcdekjklbdgfkk] - https://clients2.google.com/service/update2/crx
S3 VBoxNetFlt; \SystemRoot\system32\DRIVERS\VBoxNetFlt.sys [X]
S3 wfpcapture; \SystemRoot\System32\drivers\wfpcapture.sys [X]
Task: {16AD8937-2055-4481-B4F8-1317C3F4F726} - \Microsoft\Windows\Setup\GWXTriggers\OutOfIdle-5d -> No File <==== ATTENTION
Task: {1A11A202-E5B6-4C3B-9074-2091AAE36C4A} - \Microsoft\Windows\Setup\gwx\refreshgwxcontent -> No File <==== ATTENTION
Task: {49697197-12A9-43F4-912D-DFF6D8C1AC79} - \Microsoft\Windows\Setup\gwx\launchtrayprocess -> No File <==== ATTENTION
Task: {4D981511-3F52-4674-A49B-26A100059034} - \Microsoft\Windows\Setup\GWXTriggers\Logon-5d -> No File <==== ATTENTION
Task: {800A1ABE-8403-401C-AC1C-56D6EF33F4B3} - \Microsoft\Windows\Setup\GWXTriggers\refreshgwxconfig-B -> No File <==== ATTENTION
Task: {90D27B95-382A-4A15-85FE-A5848B6E96AF} - \Microsoft\Windows\Setup\GWXTriggers\OutOfSleep-5d -> No File <==== ATTENTION
Task: {946EEAD0-F6B5-4EE7-AFE8-5A2ED47370F0} - \Microsoft\Windows\Setup\gwx\refreshgwxconfig -> No File <==== ATTENTION
Task: {B314E661-F981-4798-8623-1A60DF47A104} - \Microsoft\Windows\Setup\GWXTriggers\Telemetry-4xd -> No File <==== ATTENTION
Task: {C481967B-FD97-4478-984E-A8028F95B326} - \Microsoft\Windows\Setup\GWXTriggers\MachineUnlock-5d -> No File <==== ATTENTION
Task: {C7248D70-7175-4A7F-9CD7-410DB63C44BC} - \Microsoft\Windows\Setup\gwx\refreshgwxconfigandcontent -> No File <==== ATTENTION
Task: {D734B748-EF82-4822-B5F2-6C98044F02A4} - \Microsoft\Windows\Setup\GWXTriggers\Time-5d -> No File <==== ATTENTION
C:\Users\lenovo\AppData\Local\Pokki
C:\Users\lenovo\AppData\Local\Google\Chrome\User Data\Default\Extensions\flliilndjeohchalpbbcdekjklbdgfkk

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
===

How is the computer running now?

p.s.
The script error message on some pages comes from a setting in Internet Explorer.
I know you are using Edge but the only instruction I can give you is from IE.

Open IE > tools > Internet Options > Advacned tab.
Under the Browsing section
Check the boxes under

"Disable the Script debugging..." There are two such entries.
Click the apply button.

If you are unable to find these settings in Edge I suggest you check with the Windows 10 Forum. I do not have Windows 10.
http://www.bleepingcomputer.com/forums/f/229/windows-10/

#3 nasdaq

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Posted 28 August 2015 - 07:18 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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