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Got infected by several PUP's, still find traces after removal.


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5 replies to this topic

#1 Racoonbrew

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Posted 21 August 2015 - 04:34 AM

Hello

 

I got infected by a fake installation application which apparantly downloaded and installed several PUP's and other junk on my computer.

 

I can still find traces of it after removal and that worries me.

 

Most obvious sign of traces: "thirteen degrees 1.0.1" Firefox extension still exists but have the status "Has been removed" restart now. But a restart does not take care of the job.

 

Some of the scanning logs also still find traces which you guys probably understand more of than I do, so please take a look and advice for further cleanup.

 

 

Thanks!

 

PS: I have attached the first logs from the first runs and the new runs after removal.

Attached Files



BC AdBot (Login to Remove)

 


#2 nasdaq

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Posted 22 August 2015 - 10:39 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.
Please copy the entire contents of the code box below to the a new file.
 
start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

FF Extension: thirteen degrees 1.0.1 - C:\Users\kennef\AppData\Roaming\Mozilla\Firefox\Profiles\igt3st8z.default\Extensions\{27068654-e34a-40b5-9675-2488d66fe512}.xpi [2015-08-13]
S3 PCDSRVC{3B54B31B-D06B6431-06020200}_0; \??\c:\program files\dell\supportassist\pcdsrvc_x64.pkms [X]
S3 wfpcapture; \SystemRoot\System32\drivers\wfpcapture.sys [X]
AlternateDataStreams: C:\ProgramData\TEMP:D5FBE8F9
C:\Users\kennef\AppData\Roaming\Mozilla\Firefox\Profiles\igt3st8z.default\Extensions\{27068654-e34a-40b5-9675-2488d66fe512}.xpi

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
===

How is the computer running now?

#3 Racoonbrew

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Posted 22 August 2015 - 03:00 PM

Hello, thank you for reply.

 

I'm currently home and that client is my work computer.
I'll try your recommendation on Monday and give you an update on the situation then :)



#4 Racoonbrew

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Posted 27 August 2015 - 02:33 AM

Hello
 
Sorry for late reply, it's been a busy week.
 
The computer is running as usual, and the Firefox extensions are gone, but it seems something didn't want to go:
"[!] Key Not Deleted : [x64] HKCU\Software\Appscion"
Not sure what that is or means, but the computer seems fine.
 
 
Thank you for your help.

 

(the attach file option seems to be missing on reply, so I pasted the log on pastebin.com)
AdwCleaner[C1]



#5 nasdaq

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Posted 27 August 2015 - 07:37 AM


Nothing to worry about this one was removed.
[-] Key Deleted : HKCU\Software\Appscion

===

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/
===

#6 nasdaq

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Posted 02 September 2015 - 08:22 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




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