Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

IE Browser doesnt like adwcleaner


  • Please log in to reply
10 replies to this topic

#1 VTX1800R

VTX1800R

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:10:25 PM

Posted 20 August 2015 - 09:21 PM

Something changed during the last week when downloading and installing new version of adwcleaner.
 
1) When I attempt to save the new version for adwcleaner I get the below message . . .
"adwcleaner is not commonly downloaded and could harm your computer".
 
2) When I run the updated version of adwcleaner it no longer displays the "Internet Explorer". Just Firefox and Google browsers are shown.
The IE browser is no longer shown as an Item that is to be checked when I scan my computer.
 
Any help would be appreciated.
 
Regards,

Edit: Moved topic from Windows 7 to the more appropriate forum. ~ Animal

BC AdBot (Login to Remove)

 


#2 Jaycan

Jaycan

  • Members
  • 445 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:12:25 PM

Posted 21 August 2015 - 01:40 AM

Hello VTX1800R.

Options to give you are 1 : Remove any versions of AdwCleaner from Programs and Features as well as any desktop icon. If you can open AdwCleaner hit the Uninstall button first.

Next : Try and disable your Antivirus / Security programs, as they can block it. (see instructions below in JRT Program).

 

Now : First download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.

  • You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, so ignore them or shutdown your antivirus.
  • rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
  • iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • This should not take longer than 2 minutes, and often less than 1 minute
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until the next tool is used
  • If the tool does not run from any of the links provided, please let us know.
  •  
  • If normal mode will not work, run the tool from safe mode.
  • When the scan is done Notepad will open with rKill log.
  • Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

 

Another option is :

Download Junkware Removal Tool to your desktop.

  • Shutdown your antivirus to avoid any conflicts.
  • Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next reply message
  • NOTE : When completed make sure to re-enable your antivirus

 

 

Now try : Download AdwCleaner by Xplode and save to your Desktop.

  • Double click on AdwCleaner.exe to run the tool.
  • Vista/Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
  • Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • Look over the log especially under Files/Folders for any program you want to save.
  • If there's a program you may want to save, just uncheck it from AdwCleaner.
  • If you're not sure, post the log for review. (all items found are usually  adware/spyware/foistware)
  • If you're ready to clean it all up.....click the Clean button.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  • NOTE - To restore an item that has been deleted by accident:
  • Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.

To fully empty the Quarantine Manager, re-open AdwCleaner and hit the Uninstall button, and reboot..
The program can be reinstalled later with the Updated Data base included

You may have a build-up of items in AdwCleaner that need removal

 

 

Now : If any programs will not work Clear Cache / Temp Files
Download TFC by OldTimer to your desktop

  • Please Right click on TFC icon and choose Run As Administrator
  • It will close all programs when run, so make sure you have closed or saved all your work before you begin.
  • Click the Start button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two.  Let it run uninterrupted to completion
  • Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.

 

Let us see any logs produced, and tell us of any current problems

 

Thanks.


Edited by Jaycan, 21 August 2015 - 01:43 AM.


#3 Sintharius

Sintharius

    Bleepin' Sniper


  • Members
  • 5,639 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:The Netherlands
  • Local time:03:25 AM

Posted 21 August 2015 - 04:19 AM

It's a warning from Windows SmartScreen... happens sometimes. There should be an option to "Keep anyway" - as long as you download AdwCleaner from Bleeping Computer or ToolsLib, then it should be safe to use.

#4 Jaycan

Jaycan

  • Members
  • 445 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:12:25 PM

Posted 21 August 2015 - 05:02 AM

Hello Alexstrasza,

As it is on Windows 7, running rKill first, and then attempting to use either AdwCleaner or JRT may show if there is a problem.

This could be moved to Am I Infected or to Malware Removal area for more investigation if needed.

 

rKill will show if there is a basic first problem, clean the way for other Antimalware programs to run, and detect other problems (from what I have found).

Also to disable your Antivirus, may stop the program from being blocked or a conflict (mainly JRT) ..

"adwcleaner is not commonly downloaded and could harm your computer".

This is showing that the Antivirus or Antimalware programs are asking for permission to run, and is not unusual.

Just shutdown your antivirus to avoid any conflicts, OR, agree to run the program if you do know where it was downloaded from..

 

Thanks.



#5 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,390 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:10:25 PM

Posted 21 August 2015 - 06:01 AM

Bleeping Computer's hosted programs for download are trustworthy, safe and malware-free. However depending on the product some anti-virus software and other security scanners may flag certain programs as a threat for a variety of reasons when that is not the case. In these instances the detection is a "false positive" and can be ignored.

Most of the well known specialized tools we use against malware are written by experts/Security Colleagues at various security forums like Bleeping Computer, TechSupport, GeeksToGo, SypwareInfo and other similar sites so they can be trusted...this includes any program hosted by BC for download. Unfortunately, many of these tools (or their embedded files) are repeatedly falsely detected by various anti-virus programs from time to time. This sometimes results in an inaccurate site rating/warning of potentially dangerous software when that is not the case.

Rest assured our Security Colleagues are trustworthy and all the programs hosted for downloading here at BleepingComputer are malware-free and perfectly safe to use.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#6 Jaycan

Jaycan

  • Members
  • 445 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:12:25 PM

Posted 21 August 2015 - 09:17 AM

Hello again.

Please try my methods above, and if those will not work try this..

 

Run ZHPCleaner .

  • Download ZHPCleaner by Nicholas Coolman.and save it to your desktop

  • Right click the icon and select Run as Administrator

  • Click on "I Agree" to continue, and Update the tool if asked

  • Close all open programs while using the tool and shutdown your antivirus to avoid any conflicts.

  • Click Scanner and let it run, be patient as this can take a while depending on your system and problems.

  • Click on Report and post the Scanner Report log [RO] back here if you want advice.

  • Now you run Repair section.of the program

  • Then Copy and Paste the Repair log [S] back here

This has given you a total of 5 programs, and if they are run in the order I listed, you will succeed in running a program or even 3 for Internet Explorer.

I am currently or have recently run all of the listed programs, so they are all safe from all the given links.

 

Thanks.



#7 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,390 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:10:25 PM

Posted 21 August 2015 - 08:42 PM

Since instructions are provided to check for malware, this topic will be moved to a more appropriate forum.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#8 VTX1800R

VTX1800R
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:10:25 PM

Posted 23 August 2015 - 04:45 AM

Hello Jaycan

 

1) My thanks' you and the other members that replied to my post. I appreciate it very much.

 

2) Regarding problem  (1) . . .

When I attempt to save the new version for adwcleaner I get the below message . . .
"adwcleaner is not commonly downloaded and could harm your computer".

 

During the last couple of day I had many interruptions and I don't know exactly what I did to correct this problem.

However, I now no longer receive the message "adwcleaner is not commonly downloaded and could harm your computer".

 

3) Regarding problem (2) . . . .

When I run the updated version of adwcleaner it no longer displays the "Internet Explorer". Just Firefox and Google browsers are shown.
The IE browser is no longer shown as an Item that is to be checked when I scan my computer.

 

I have put an image on the below LINK showing the difference between an earlier version of adwCleaner (adwcleaner_4.208.exe) and the current version of adwCleaner (adwcleaner_5.003.exe).

http://thurtellmemories.com/adwcleaner/adwcleanerimage.html

 

I suspect that the difference is within the current version (adwcleaner_5.003.exe) itself. Which in my opinion should be corrected.

What are your thoughts?

 

Thanks again for your help



#9 Sintharius

Sintharius

    Bleepin' Sniper


  • Members
  • 5,639 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:The Netherlands
  • Local time:03:25 AM

Posted 23 August 2015 - 05:05 AM

Hi there,

In AdwCleaner's later versions the IE section is no longer shown - this is intentional according to the author of the tool.

Edit: The "adwcleaner is not commonly downloaded and could harm your computer" message is a false positive by Windows Smart Screen. It comes and goes, so it might be there one moment and gone the next.

Edited by Alexstrasza, 23 August 2015 - 05:07 AM.


#10 VTX1800R

VTX1800R
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:10:25 PM

Posted 23 August 2015 - 05:27 AM

Hello Alexstrasza

Thanks for your reply. I don't know how you (and others) feel but, I personally don't understand and/or like the removal of the IE browser.

 

Thanks again for your help.

Regards,



#11 Jaycan

Jaycan

  • Members
  • 445 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:12:25 PM

Posted 23 August 2015 - 04:45 PM

"adwcleaner is not commonly downloaded and could harm your computer".

This line shows up in many programs used to clean or remove infections from your system, as many computer systems feel like the tool is invading the Operating System.

 

When running many programs of this type, you may get warnings from your antivirus about this tool, so ignore them or shutdown your antivirus, is a standard reply and the line shutdown your antivirus to avoid any conflicts is often added along with "Please ignore any warnings from your computer" as the UAC warnings can reflect the same "do not advise you run this program"

 

You did not even try to reply to any other program listed , rKill, Junkware Removal Tool, Temp File Cleaner, or ZHPCleaner, since these are all used here, many times every day (read other posts or read the Malware Removal areas) here or at most help forums as they are the standard for the industry.

 

All I can do is agree with Alexstrasza, and say, the computer reaction was 100% normal.






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users