My computer failed in the middle of a windows update and now it won't boot. It turns on and displays the HP logo then goes black and stays that way. I can hit esc to access the start up menu and have the following options:
1. f1 system information
2. f2 system diagnostics
3. f9 boot device options
4. f10 BIOS Setup
5. f11 System Recovery
When I run system diagnostics, 100% of system memory tests okay and the Primary Hard Disk Quick Test freezes at 54% every time. If I skip the hard disk check before it gets to 54% it moves on to Smart check and the SMART Hard disk passes. When I press f11 to initiate system recovery, the laptop stays on but the screen goes black.
I guess from this point I have two questions. 1. Is it definitely a problem with my hard drive and 2. Is it possible to recover files on the computer?
Edit: It's an HP Pavilion dv4-1114nr and I believe it was running Vista Home Basic.
Edited by slvy9, 20 August 2015 - 09:23 PM.