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Parents PC infected with persistent adware/malware


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15 replies to this topic

#1 Mrzod01

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Posted 20 August 2015 - 09:49 AM

 
 
 
What im talking about: http://i.imgur.com/GqIJ6CC.png
 
This is the url that shows on any site my parents go on, the trkuzx
 
 
happens on all browsers. Any site, school sites, legit sites, bleeping computer and more
 
All Programs have geniune licenses

Edited by Mrzod01, 20 August 2015 - 09:50 AM.


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#2 gringo_pr

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Posted 20 August 2015 - 11:21 AM


Hello Mrzod01

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.

Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

I would like you to run this program for me.

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 Mrzod01

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Posted 20 August 2015 - 07:19 PM

Hello Mrzod01

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.

Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  •  
  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

I would like you to run this program for me.

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
Gringo

 

 

 

http://pastebin.com/RFqZFjvW

 

 

the additions log did not appear only the frst popped up, no additions txt log was created either



#4 Mrzod01

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Posted 21 August 2015 - 08:52 PM

i did what was required. anything?

 

Hello?



#5 gringo_pr

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Posted 23 August 2015 - 12:35 PM




I would also like to get some extra information on one of the files on the computer

Run FRST like you did before and Type the following in the edit box after "Search:".

dnsapi.dll

It then should look like:

Search: dnsapi.dll

Click Search button and post the log (Search.txt) it makes to your reply.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#6 gringo_pr

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Posted 27 August 2015 - 03:56 PM


Greetings


I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools




Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#7 Mrzod01

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Posted 28 August 2015 - 04:48 AM

I would also like to get some extra information on one of the files on the computer

Run FRST like you did before and Type the following in the edit box after "Search:".

dnsapi.dll

It then should look like:

Search: dnsapi.dll

Click Search button and post the log (Search.txt) it makes to your reply.

Gringo

 

sorry for that long delay

 

http://pastebin.com/15T8reB4



#8 gringo_pr

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Posted 28 August 2015 - 08:58 AM

Hello Mrzod01



I need you to download this script I have made for you --> Attached File  fixlist.txt   166bytes   3 downloads

It needs to be saved Next to the "Farbar Recovery Scan Tool" (FRST) program (If asked to overwrite existing one please allow)

Run FRST again but this time press the Fix button just once and wait.


When finished, it will make a log (fixlog.txt) next to FRST. Please copy and paste the content of this file to your reply.


NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system


Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#9 Mrzod01

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Posted 28 August 2015 - 10:47 AM

http://pastebin.com/iS7pJkxj

 

Fixlog



#10 gringo_pr

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Posted 28 August 2015 - 12:18 PM

Greetings

Please send me a new report from FRST and let me know how things are doing on the computer

gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#11 Mrzod01

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Posted 28 August 2015 - 05:07 PM

Greetings

Please send me a new report from FRST and let me know how things are doing on the computer

gringo

 

http://pastebin.com/Smfc4G6H - FRST

 

http://pastebin.com/p8b8TUSr - Additions



#12 gringo_pr

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Posted 28 August 2015 - 05:39 PM

Hello Mrzod01


It is important to check the computer out after this fix and let me know how things are running


I need you to download this script I have made for you --> Attached File  fixlist.txt   178bytes   6 downloads

It needs to be saved Next to the "Farbar Recovery Scan Tool" (FRST) program (If asked to overwrite existing one please allow)

Run FRST again but this time press the Fix button just once and wait.


When finished, it will make a log (fixlog.txt) next to FRST. Please copy and paste the content of this file to your reply.


NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system


Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#13 Mrzod01

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Posted 29 August 2015 - 04:07 AM

Fix result of Farbar Recovery Scan Tool (x64) Version:27-08-2015
Ran by Muya Family (2015-08-29 01:41:04) Run:2
Running from C:\Users\Muya Family\Desktop
Loaded Profiles: Muya Family (Available Profiles: Muya Family)
Boot Mode: Normal
==============================================
 
fixlist content:
*****************
Start
CloseProcesses:
CreateRestorePoint:
S1 funiuqgo; \??\C:\Windows\system32\drivers\funiuqgo.sys [X]
cmd: sfc /scanfile=C:\Windows\SysWOW64\dnsapi.dll
EmptyTemp:
End
 
 
*****************
 
Processes closed successfully.
Restore point was successfully created.
funiuqgo => service removed successfully
 
=========  sfc /scanfile=C:\Windows\SysWOW64\dnsapi.dll =========
 
 
 
 
Windows Resource Protection found corrupt files and successfully repaired 
 
them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For 
 
example C:\Windows\Logs\CBS\CBS.log
 
 
 
The system file repair changes will take effect after the next reboot.
 
 
========= End of CMD: =========
 
EmptyTemp: => 27.2 MB temporary data Removed.
 
 
The system needed a reboot.. 
 
==== End of Fixlog 01:41:40 ====


#14 gringo_pr

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Posted 29 August 2015 - 08:13 AM

Hello Mrzod01

.
.

Clean Out Temp Files
  • This small application you may want to keep and use once a week to keep the computer clean.

    Download CCleaner from here CCleaner
    • Run the installer to install the application.
    • When it gives you the option to install Yahoo toolbar uncheck the box next to it.
    • Run CCleaner. (make sure under Windows tab all the boxes of Internet Explorer and Windows explorer are checked. Under System check Empty Recycle Bin and Temporary Files. Under Application tab all the boxes should be checked).
    • Click Run Cleaner.
    • Close CCleaner.
.

: Malwarebytes' Anti-Malware :

.

I see that you have Malwarebytes Anti-Malware installed and that is great news and I would like to make sure we run a fresh scan after it is updated

Now lets run a scan

1. Open malwarebytes Anti-Malware
2. On the Dashboard, click the 'Update Now >>' link
3. .After the update completes, click the 'Scan Now >>' button.
Or, on the Dashboard, click the Scan Now >> button.
4. If an update is available, click the Update Now button.
5. A Threat Scan will begin.
6. When the scan is complete, if there have been any detections,verify that everything has been selected (All the boxes on the left has a check mark)
**Note** If they are to many for to check, then put a check mark in the very top box and this will select them all for you.
7. click on "Remove Selected" to allow MBAM to clean what was detected.
8. In most cases, a restart will be required.
9. Wait for the prompt to restart the computer to appear, then click on Yes.

Get the report

1.After the restart once you are back at your desktop, open MBAM once more.
2.Click on the History tab at the top
3. Click on the Application Logs at the left
4.Double click on the scan log which shows the Date and time of the scan just performed.
5.Click 'Export'.
6.Click 'Text file (*.txt)'
7.In the Save File dialog box which appears, click on Desktop.
8.In the File name: box type a name for your scan log.
9.A message box named 'File Saved' should appear stating "Your file has been successfully exported".
10.Click Ok
11. Attach that saved log to your next reply.

.

Gringo
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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#15 gringo_pr

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Posted 02 September 2015 - 07:38 AM


Greetings


I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools




Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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