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Tried all your suggestions for slow PC, still very slow i5 laptop


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5 replies to this topic

#1 m7842776342

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Posted 20 August 2015 - 03:04 AM

Hi there I've tried all your suggestions in http://www.bleepingcomputer.com/forums/t/87058/slow-computerbrowser-check-here-first;-it-may-not-be-malware/ SSD didn't find anything with high threat. 

Laptop is still very slow especially explorer based processes but also browsing (chrome). 

I would appreciate if you could have a look at the logs and suggest what might be wrong.

Kind regards
Ivan

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#2 HelpBot

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Posted 25 August 2015 - 03:05 AM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

step1.gif In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/587154 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

step2.gifIf you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new FRST log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download FRST by Farbar from the following link if you no longer have it available and save it to your destop.

    FRST Download Link

  • When you go to the above page, there will be 32-bit and 64-bit downloads available. Please click on the appropriate one for your version of Windows. If you are unsure as to whether your Windows is 32-bit or 64-bit, please see this tutorial.
  • Double click on the FRST icon and allow it to run.
  • Agree to the usage agreement and FRST will open. Do not make any changes and click on the Scan button.
  • Notepad will open with the results.
  • Post the new logs as explained in the prep guide.
  • Close the program window, and delete the program from your desktop.


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 HelpBot

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Posted 30 August 2015 - 03:10 AM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

If you do still need help, please send a Private Message to any Moderator within the next five days. Be sure to include a link to your topic in your Private Message.

Thank you for using Bleeping Computer, and have a great day!

#4 Oh My!

Oh My!

    Adware and Spyware and Malware.....


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Posted 31 August 2015 - 11:19 AM

Greetings m7842776342 and :welcome: to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.

My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.

If you would allow me to call you by your first name I would prefer to do that. :thumbup2:

===================================================

Ground Rules:
  • First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met. :)
  • Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.
  • Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.
  • Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter problems simply stop and tell me.
  • When you post your reply, use the Replytopic.jpg button instead.
  • In the upper right hand corner of the topic you will see the Followtopic.jpg button. Click on this then choose Immediate E-Mail notification and then Proceed and you will be sent an email once I have posted a response.
  • If you do not reply to your topic after 5 days we assume it has been abandoned and I will close it.
  • When your computer is clean I will alert you of such. I will also provide for you detailed information about how you can combat future infections.
  • I would like to remind you to make no further changes to your computer unless I direct you to do so.
  • Now let's get started :thumbup2:
===================================================

Now that I am assisting you, you can expect that I will be very responsive to your situation. If you are able, I would request you check this thread at least once per day so that we can try to resolve your issues effectively and efficiently. If you are going to be delayed please be considerate and post that information so that I know you are still with me. Unfortunately, there are many people waiting to be assisted and not enough of us at BleepingComputer to go around. I appreciate your understanding and diligence.

Thank you for your patience thus far. Move FRST.exe from your Downloads folder to your Desktop.

Please consider and do this.

===================================================

P2P Warning

--------------------

Going over your logs I noticed that you have µTorrent installed. It is pretty much certain that if you continue to use P2P programs, you will get infected again.
  • Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs.
  • They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites.
  • Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users.
  • The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications.
I would recommend that you uninstall µTorrent, however that choice is up to you. If you choose to remove the program, you can do so via Start > Control Panel > Add/Remove Programs.

If you are still leaning toward using this program, please take a look at this information about Ransomware which can be delivered via P2P file transfers. The newest variation of Ransomware can make it impossible to recover the files this malicious software encrypts. In other words, you will probably lose most if not all of your valuable information, including pictures. In addition it has recently been reported that P2P downloads may be tracked resulting in your IP address being monitored by copyright authorities. .

If you wish to keep it, please do not use it until we are completely done and your machine is determined to be clean and updated.

===================================================

Farbar's Recovery Scan Tool - Run Fix in Normal or Safe Mode

--------------------
  • Press the Windows key Windows_Logo_key.gif + r on your keyboard at the same time. Type in notepad and press Enter
  • Please copy and paste the contents of the below code box into the open notepad and save it to your desktop (<<<Important) as fixlist.txt
closeprocesses:
HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
Winlogon\Notify\SDWinLogon-x32: SDWinLogon.dll [X]
S3 AndNetDiag; \SystemRoot\system32\DRIVERS\lgandnetdiag64.sys [X]
S3 ANDNetModem; \SystemRoot\system32\DRIVERS\lgandnetmodem64.sys [X]
S3 avchv; \SystemRoot\system32\DRIVERS\avchv.sys [X]
2012-08-17 01:52 - 2012-07-30 07:03 - 0000217 _____ () C:\ProgramData\SetStretch.cmd
2012-08-17 01:52 - 2009-07-22 11:04 - 0024576 _____ () C:\ProgramData\SetStretch.exe
C:\Users\m7842776342\AppData\Local\Temp\i4jdel0.exe
C:\Users\m7842776342\AppData\Local\Temp\oDeskUninstaller.exe
AlternateDataStreams: C:\Users\m7842776342\OneDrive:ms-properties
AlternateDataStreams: C:\Users\m7842776342\Downloads\noname.eml:OECustomProperty
reboot:
  • Launch FRST and press the Fix button just once and wait, the program will automatically launch fixlist.txt.
  • The tool will create a log on the desktop called Fixlog.txt. Please copy and paste the contents of the file in your reply.
===================================================

AdwCleaner by Xplode - Delete Adware

-------------------
  • Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browser
  • Double click on AdwCleaner.exe, click Run, then select I agree if it appears
  • Click Scan
  • Once the scan has completed youi will see Pending. Please check elements you don't want to remove above the progress bar
  • Click on Clean
  • Confirm the cleaning and rebooting of your computer by clicking OK
  • Your computer will be rebooted automatically. A text file will open after the restart
  • Copy and paste the contents in your reply
  • You can also find the logfile at C:\AdwCleaner\AdwCleaner.txt
===================================================

Junkware Removal Tool

-------------------
  • Please download Junkware Removal Tool and save it to your desktop.
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Right-mouse click JRT.exe and select Run as administrator (Windows XP double click the icon)
  • Please allow the program time to run
  • Once completed a Notepad document will open on your desktop
  • Copy and paste the contents in your reply
===================================================

Rebuilding Windows Indexing

--------------------

Note: This process may take a long time to complete. Do not interrupt the process.
  • Click Start, then Control Panel (icons view)
  • Click Indexing Options
  • Click Advanced
  • Click Rebuild, then OK
  • When completed you will see Indexing complete
  • Check your Search function
===================================================

System Summary Information

--------------------
  • Press the windows key Windows_Logo_key.gif + r on your keyboard at the same time
  • Type msinfo32 and press Enter
  • Left click on System Summary
  • Click File, Save, and name the file Summary
  • Zip and attach the file to your reply
===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it. :thumbsup2:
  • Fixlog
  • AdwCleaner log
  • Junkware log
  • Did the Search Index rebuild?
  • System Summary Information
  • Update on computer performance

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"For unto us a Child is born, Unto us a Son is given;"

#5 Oh My!

Oh My!

    Adware and Spyware and Malware.....


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Posted 03 September 2015 - 08:52 AM

Greetings,

===================================================

3 Day Bump

It has been more than 3 days since my last post.
  • Do you still need help with this?
  • If after 48hrs you have not replied to this thread then it will have to be closed.

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"For unto us a Child is born, Unto us a Son is given;"

#6 Oh My!

Oh My!

    Adware and Spyware and Malware.....


  • Malware Response Instructor
  • 38,200 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:California
  • Local time:02:54 PM

Posted 05 September 2015 - 08:05 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"For unto us a Child is born, Unto us a Son is given;"




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