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Display issues & Random Crashing


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#1 bizzle4

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Posted 19 August 2015 - 07:05 PM

Hey! Hoping you can help me...

 

Little bit of background. Built this computer back in January (so ~7 months old at this point). Everything worked great for quite a while - then about a month ago or so, my computer would crash (black screen) while playing games. I would have to hard shutdown via holding the power button. Then, when restarting, the display wouldn't come back after the motherboard splash screen. Another restart (usually via the button) would get it to come back. Tried a lot things - new drivers for vid card, and nothing really helped. Eventually it got so bad that I reformatted and did a complete clean install of windows. Everything for the most part seemed to have been fixed with that. Fast forward to last week, and there were a couple days in the morning where I tried to get on my comp and the display just wouldn't wake up. Monitor was on standby as though it was not receiving a signal. Again, have to hard restart. Since then, I changed the hard disk sleep time to never, hoping that would fix the issue. Thus far, it hasn't happened again (but it's been less than a week, so unsure if that solved the problem or not). However, found out that my pc restarted itself over night last night, with no windows updates to blame. I can see that there is a crash dump that blames ntoskernel.exe, and one from last week that blames ntfs.exe, but beyond that I'm not sure what they tell me.

 

Everytime I've checked temps, I've never seen any issues or anything getting abnormally high. Only program that I could find that would produce a log of temps to read from the crash was SpeedFan, which did not show anything spike before the shutdowns I was experiencing.  Not saying this 100% is not the cause of some of the issues... but I have yet to see anything that gave me serious cause for concern.

 

I'm hoping the crashes help explain what issues my pc might be experiencing. Thanks in advance for any help!

 

Desktop

OS: Windows 10 64bit

Original OS: Windows 8.1

OS: Full retail

Age of System: ~7 months

Age of OS Installation: Approx 1 month since reformat/clean install, maybe 2 weeks since Win10

 

 

CPU: Intel Core i5-4690K 3.5GHz Quad-Core Processor

Video Card: Gigabyte GeForce GTX 970 4GB WINDFORCE Video Card

Motherboard: ASRock Z97 EXTREME6 ATX LGA1150 Motherboard

PSU: Corsair Professional 750W 80+ Gold Certified Semi-Modular ATX Power Supply

Storage: Crucial_CT512MX100SSD1

Memory: G.Skill Ares Series 8GB (2 x 4GB) DDR3-1866 Memory

 

Sysnative and Perfmon reports attached.

 

Attached Files



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#2 usasma

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Posted 20 August 2015 - 04:57 AM

Your UEFI/BIOS (version P1.30) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

This is an interesting (and fairly rare) BSOD error code (STOP 0x154)

 

Reset your Windows Store apps:  http://windowsitpro.com/windows-81/three-options-fixing-windows-store-problems

Re-register your Windows Store apps:  http://www.thewindowsclub.com/re-register-windows-store-apps

 

Please uninstall MalwareBytes as it has a memory resident component that may be conflicting with your AVG

Should you choose to reinstall it (after the system is stabilized), please DO NOT let it enroll you in the trial for the Pro version (that's the part that is memory resident).

 

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

Analysis:
The following is for informational purposes only.

[font=lucida console]**************************Wed Aug 19 02:24:00.013 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\081915-7078-01.dmp]
Windows 8 Kernel Version 10240 MP (4 procs) Free x64
Built by: [B]1024[/B]0.16430.amd64fre.th1.150807-2049
System Uptime:[B]1 days 22:53:05.691[/B]
*** WARNING: Unable to verify timestamp for spaceport.sys
*** ERROR: Module load completed but symbols could not be loaded for spaceport.sys
*** ERROR: Module load completed but symbols could not be loaded for partmgr.sys
Probably caused by :[B]ntkrnlmp.exe ( nt!SMKM_STORE<SM_TRAITS>::SmStUnhandledExceptionFilter+22 )[/B]
BugCheck [B]154, {ffffe001dc911000, ffffd00023396c60, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000154]UNEXPECTED_STORE_EXCEPTION (154)[/url]
Arguments:
Arg1: ffffe001dc911000, Pointer to the store context or data manager
Arg2: ffffd00023396c60, Exception information
Arg3: 0000000000000000, Reserved
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x154
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x154_nt!SMKM_STORE_SM_TRAITS_::SmStUnhandledExceptionFilter[/B]
CPUID:        "Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3499[/B]
  BIOS Version                  P1.30
  BIOS Release Date             05/22/2014
  Manufacturer                  To Be Filled By O.E.M.
  Baseboard Manufacturer        ASRock
  Product Name                  To Be Filled By O.E.M.
  Baseboard Product             Z97 Extreme6
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Aug 11 01:32:56.701 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\081115-7109-01.dmp]
Windows 8 Kernel Version 10240 MP (4 procs) Free x64
Built by: [B]1024[/B]0.16412.amd64fre.th1.150729-1800
System Uptime:[B]1 days 22:01:58.379[/B]
*** ERROR: Module load completed but symbols could not be loaded for NTFS.sys
Probably caused by :[B]ntkrnlmp.exe ( nt!SMKM_STORE<SM_TRAITS>::SmStUnhandledExceptionFilter+22 )[/B]
BugCheck [B]154, {ffffe001fc0c4000, ffffd00028937ee0, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000154]UNEXPECTED_STORE_EXCEPTION (154)[/url]
Arguments:
Arg1: ffffe001fc0c4000, Pointer to the store context or data manager
Arg2: ffffd00028937ee0, Exception information
Arg3: 0000000000000000, Reserved
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x154
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x154_nt!SMKM_STORE_SM_TRAITS_::SmStUnhandledExceptionFilter[/B]
CPUID:        "Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3499[/B]
  BIOS Version                  P1.30
  BIOS Release Date             05/22/2014
  Manufacturer                  To Be Filled By O.E.M.
  Baseboard Manufacturer        ASRock
  Product Name                  To Be Filled By O.E.M.
  Baseboard Product             Z97 Extreme6
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
[font=lucida console]**************************Wed Aug 19 02:24:00.013 2015 (UTC - 4:00)**************************
AsrAppCharger.sys           Tue May 10 04:28:46 2011 (4DC8F73E)
speedfan.sys                Sat Dec 29 15:59:35 2012 (50DF59B7)
AsrRamDisk.sys              Thu May  9 04:50:45 2013 (518B6365)
RealWoW60.sys               Thu Jan  2 01:39:22 2014 (52C5099A)
imsevent.sys                Fri Jan 10 12:52:53 2014 (52D03375)
ikbevent.sys                Fri Jan 10 12:52:53 2014 (52D03375)
ISCTD.sys                   Wed Jan 22 14:37:35 2014 (52E01DFF)
INETMON.sys                 Thu Apr  3 12:50:43 2014 (533D9163)
mbam.sys                    Wed Sep  3 13:50:25 2014 (540754E1)
TeeDriverx64.sys            Tue Sep 23 16:01:14 2014 (5421D18A)
avgdiska.sys                Wed Mar 11 06:16:03 2015 (550015E3)
avgrkx64.sys                Fri Mar 20 06:18:15 2015 (550BF3E7)
e1i63x64.sys                Thu Mar 26 16:24:57 2015 (55146B19)
rt640x64.sys                Wed Apr  1 10:34:31 2015 (551C01F7)
nvhda64v.sys                Thu Apr 16 15:03:16 2015 (55300774)
avgloga.sys                 Thu May  7 07:50:17 2015 (554B5179)
avgidsha.sys                Tue May 12 08:36:49 2015 (5551F3E1)
rzpnk.sys                   Thu May 28 15:22:11 2015 (55676AE3)
rzpmgrk.sys                 Thu Jun 11 22:57:21 2015 (557A4A91)
RTKVHD64.sys                Tue Jun 16 06:55:05 2015 (55800089)
avgldx64.sys                Tue Jun 16 09:54:55 2015 (55802AAF)
nvvad64v.sys                Wed Jul  1 22:12:51 2015 (55949E23)
avgwfpa.sys                 Wed Jul  8 09:03:20 2015 (559D1F98)
intelppm.sys                Thu Jul  9 23:12:59 2015 (559F383B)
xusb22.sys                  Thu Jul  9 23:20:48 2015 (559F3A10)
rzudd.sys                   Wed Jul 15 23:31:22 2015 (55A7258A)
NvStreamKms.sys             Thu Jul 16 21:43:42 2015 (55A85DCE)
avgmfx64.sys                Tue Jul 28 05:01:32 2015 (55B744EC)
avgidsdrivera.sys           Tue Jul 28 05:02:07 2015 (55B7450F)
nvlddmkm.sys                Thu Aug  6 23:19:41 2015 (55C423CD)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Aug 11 01:32:56.701 2015 (UTC - 4:00)**************************
nvlddmkm.sys                Wed Jul 22 20:15:19 2015 (55B03217)
[/font]
http://www.carrona.org/drivers/driver.php?id=AsrAppCharger.sys
http://www.carrona.org/drivers/driver.php?id=speedfan.sys
http://www.carrona.org/drivers/driver.php?id=AsrRamDisk.sys
RealWoW60.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=imsevent.sys
http://www.carrona.org/drivers/driver.php?id=ikbevent.sys
http://www.carrona.org/drivers/driver.php?id=ISCTD.sys
http://www.carrona.org/drivers/driver.php?id=INETMON.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=avgdiska.sys
http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys
http://www.carrona.org/drivers/driver.php?id=e1i63x64.sys
rt640x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=avgloga.sys
http://www.carrona.org/drivers/driver.php?id=avgidsha.sys
http://www.carrona.org/drivers/driver.php?id=rzpnk.sys
http://www.carrona.org/drivers/driver.php?id=rzpmgrk.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=avgldx64.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=avgwfpa.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=xusb22.sys
http://www.carrona.org/drivers/driver.php?id=rzudd.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys
http://www.carrona.org/drivers/driver.php?id=avgidsdrivera.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys

 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 bizzle4

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Posted 21 August 2015 - 03:02 PM

Thanks! I haven't been back home to give these a try, but will certainly do so over the weekend and report back with any ongoing issues.



#4 bizzle4

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Posted 26 August 2015 - 10:54 AM

Have had no crashes since updating the bios- hoping that solved my issues. Will report back if that changes.






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