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Cannot install any malware or antivirus, guess its variant ransom 28


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9 replies to this topic

#1 lavukcan

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Posted 19 August 2015 - 04:12 PM

I attached my combofix and farbar reports, i couldn't fixed these problems yet. I will be gladful if anyone can help me about it thanks !

 

Sincerely,

 

lavukcan

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#2 lavukcan

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Posted 19 August 2015 - 04:47 PM

Also my system file check report

Attached Files



#3 lavukcan

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Posted 20 August 2015 - 06:28 AM

I really need some help guys :(



#4 nasdaq

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Posted 20 August 2015 - 10:13 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===


ATTENTION: System Restore is disabled

Turn System Restore ON - Windows Help
http://windows.microsoft.com/en-ca/windows/turn-system-restore-on-off#1TC=windows-7
===

Did you ser this proxy.

ProxyServer: [S-1-5-21-1729305973-168227631-1631996379-1000] => 101.4.136.34:9999

The I.P address is from China, Beijing
Let me know.
++++

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.
Please copy the entire contents of the code box below to the a new file.
 
start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

(Microsoft) C:\Windows\system\.exe
HKLM-x32\...\Winlogon: [Shell] C:\Windows\explorer.exe, c:\windows\system\.exe [211740 ] () <=== ATTENTION
HKLM\...\Policies\Explorer\Run: [509158472] => C:\PROGRA~3\msczh.exe
HKLM\...\Policies\Explorer\Run: [x86kernel2] => c:\users\user\appdata\roaming\78769521\svchost.exe
HKLM\...\Policies\Explorer\Run: [839147216] => C:\ProgramData\msjon.exe [76722176 2010-11-21] (Miva Merchant)
HKU\S-1-5-21-1729305973-168227631-1631996379-1000\...\Policies\Explorer\Run: [509158721] => C:\Users\user\AppData\Roaming\msjon.exe
HKU\S-1-5-21-1729305973-168227631-1631996379-1000\...\Policies\Explorer: []
HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
HKU\S-1-5-21-1729305973-168227631-1631996379-1000\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
BHO: Visual Bookmarks -> {D5FEC983-01DB-414A-9456-AF95AC9ED7B5} ->  No File
BHO-x32: Visual Bookmarks -> {D5FEC983-01DB-414A-9456-AF95AC9ED7B5} ->  No File
Toolbar: HKLM-x32 - ???????? ??????? - {91397D20-1446-11D4-8AF4-0040CA1127B6} -  No File
FF Plugin: @microsoft.com/GENUINE -> disabled [No File]
FF Plugin-x32: @microsoft.com/GENUINE -> disabled [No File]
FF Plugin HKU\S-1-5-21-1729305973-168227631-1631996379-1000: ubisoft.com/uplaypc -> C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\npuplaypc.dll No File
FF Extension: Visual Bookmarks - C:\Users\user\AppData\Roaming\Mozilla\Firefox\Profiles\gcrbpv9m.default\Extensions\vb@yandex.ru.xpi [2015-06-03]
FF Extension: No Name - C:\Users\user\AppData\Roaming\Mozilla\Firefox\Profiles\gcrbpv9m.default\extensions\{B821BF60-5C2D-41EB-92DC-3E4CCD3A22E4} [not found]
S2 panda_url_filtering; C:\ProgramData\Panda Security URL Filtering\Panda_URL_Filteringb.exe -- [X]
S5 qxbuh; C:\Windows\SysWOW64\drivers\utszdsm.sys [61440 2015-08-19] () [File not signed]
S3 catchme; \??\C:\ComboFix\catchme.sys [X]
S3 panda_url_filteringd; \??\C:\ProgramData\Panda Security URL Filtering\panda_url_filteringd.sys [X]
S3 VGPU; System32\drivers\rdvgkmd.sys [X]
U4 vsserv; no ImagePath[/B]
c:\windows\system\.exe
c:\users\user\appdata\roaming\78769521
C:\ProgramData\msjon.exe

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
===

Please run the Farbar tool one more time and post a fresh FRST log for my review.


How is the computer running now?

#5 lavukcan

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Posted 20 August 2015 - 11:40 AM

Hello nasdaq I'm grateful for your help :) 

 

- System restore ON again 

 

- Couldn't get the Chinese ip issue can you tell me about it more?

 

- Farbar Tool fix done report attached

 

- After writing this post i used awcleaner i scanned then cleaned my computer, it caused botgmr missing error then i fixed it with my boot dvd. I scanned again with AdwCleaner its report attached too.

 

Attached Files



#6 nasdaq

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Posted 21 August 2015 - 09:59 AM

Couldn't get the Chinese ip issue can you tell me about it more?

No I thought you could shed some light on it.

It may be malware.

--RogueKiller--
  • Download & SAVE to your Desktop Download RogueKiller
  • Quit all programs that you may have started.
  • Please disconnect any USB or external drives from the computer before you run this scan!
  • For Vista or Windows 7, right-click and select "Run as Administrator to start"
  • For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • When instructed Click on "Scan" button
  • Wait until the Status box shows "Scan Finished"
  • Click on "Report"
  • Click on Export TXT button save the file as RogueReport.txt
  • The file RogueReport.txt will be saved in the desktop.
  • Close the program.
  • Open the file with Notepad and Copy/paste the content into your next reply.
p.s.
If your could contact your Internet Provider they can confirm it you need it or not.

#7 lavukcan

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Posted 21 August 2015 - 11:33 AM

 - I can install antivirus and malware removal tools now, i used malwarebytes to clean my computer.

 

 - Here is RogueKiller's report

 

 

RogueKiller V10.10.1.0 [Aug 17 2015] by Adlice Software
 
Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Normal mode
User : user [Administrator]
Started from : C:\Users\user\Downloads\RogueKiller.exe
Mode : Scan -- Date : 08/21/2015 19:30:48
 
¤¤¤ Processes : 1 ¤¤¤
[Proc.Injected] PSANHost.exe(4756) -- D:\Program Files (x86)\Panda Security\Panda Security Protection\PSANHost.exe[7] -> Killed [TermThr]
 
¤¤¤ Registry : 5 ¤¤¤
[PUM.HomePage] (X64) HKEY_USERS\S-1-5-21-1729305973-168227631-1631996379-1000\Software\Microsoft\Internet Explorer\Main | Start Page : http://www.yandex.com.tr/?win=169&clid=1985199-101  -> Found
[PUM.HomePage] (X86) HKEY_USERS\S-1-5-21-1729305973-168227631-1631996379-1000\Software\Microsoft\Internet Explorer\Main | Start Page : http://www.yandex.com.tr/?win=169&clid=1985199-101  -> Found
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{CA6B893E-B6E1-4B56-AA8B-186927A262E5} | DhcpNameServer : 172.20.10.1 ([(Private Address) (XX)])  -> Found
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Tcpip\Parameters\Interfaces\{CA6B893E-B6E1-4B56-AA8B-186927A262E5} | DhcpNameServer : 172.20.10.1 ([(Private Address) (XX)])  -> Found
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet002\Services\Tcpip\Parameters\Interfaces\{CA6B893E-B6E1-4B56-AA8B-186927A262E5} | DhcpNameServer : 172.20.10.1 ([(Private Address) (XX)])  -> Found
 
¤¤¤ Tasks : 0 ¤¤¤
 
¤¤¤ Files : 0 ¤¤¤
 
¤¤¤ Hosts File : 1 ¤¤¤
[C:\Windows\System32\drivers\etc\hosts] 127.0.0.1       localhost
 
¤¤¤ Antirootkit : 0 (Driver: Not loaded [0xc000036b]) ¤¤¤
 
¤¤¤ Web browsers : 4 ¤¤¤
[PUP][FIREFX:Addon] gcrbpv9m.default : ???????? ??????.??????? [sovetnik@metabar.ru] -> Found
[PUP][FIREFX:Addon] gcrbpv9m.default : Yandex Elements [yasearch@yandex.ru] -> Found
[PUP][FIREFX:Addon] gcrbpv9m.default : ?????????? ???????? [vb@yandex.ru] -> Found
[PUM.HomePage][FIREFX:Config] gcrbpv9m.default : user_pref("browser.startup.homepage", "http://www.yandex.com.tr/?win=169&clid=1985199-101"); -> Found
 
¤¤¤ MBR Check : ¤¤¤
+++++ PhysicalDrive0: HGST HTS721010A9E6300 SCSI Disk Device +++++
--- User ---
[MBR] 29a5d6fcca51110fea3b5a8b1a89bb46
[BSP] a3781d5b36ed7a5b24beeee67fcad0ac : Windows Vista/7/8|VT.Unknown MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x7) [VISIBLE] Offset (sectors): 2048 | Size: 350 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader]
1 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 718848 | Size: 453518 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader]
2 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 929523712 | Size: 499999 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader]
User = LL1 ... OK
User = LL2 ... OK


#8 nasdaq

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Posted 22 August 2015 - 07:09 AM

I suggest that you run the RogueKiller tool and fix these items.

[PUM.HomePage] (X64) HKEY_USERS\S-1-5-21-1729305973-168227631-1631996379-1000\Software\Microsoft\Internet Explorer\Main | Start Page : http://www.yandex.com.tr/?win=169&clid=1985199-101 -> Found
[PUM.HomePage] (X86) HKEY_USERS\S-1-5-21-1729305973-168227631-1631996379-1000\Software\Microsoft\Internet Explorer\Main | Start Page : http://www.yandex.com.tr/?win=169&clid=1985199-101 -> Found
[PUP][FIREFX:Addon] gcrbpv9m.default : ???????? ??????.??????? [sovetnik@metabar.ru] -> Found
[PUP][FIREFX:Addon] gcrbpv9m.default : Yandex Elements [yasearch@yandex.ru] -> Found
[PUP][FIREFX:Addon] gcrbpv9m.default : ?????????? ???????? [vb@yandex.ru] -> Found
[PUM.HomePage][FIREFX:Config] gcrbpv9m.default : user_pref("browser.startup.homepage", "http://www.yandex.com.tr/?win=169&clid=1985199-101"); -> Found


If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/

#9 lavukcan

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Posted 23 August 2015 - 06:21 AM

Thank you a lot :)



#10 nasdaq

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Posted 29 August 2015 - 07:25 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




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