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Quickbook for MAC backup failed after 2 years of working OK


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#1 Nawtheasta

Nawtheasta

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Posted 18 August 2015 - 09:48 PM

Hello

 I have a iMAC running OSX 10.8.5, Quickbooks is “Quickbook 2013 for MAC”

Started using this machine in August of 2013. Backup runs every time program is exited. This is done once a day. Backs up to machines hard drive. Everything was fine until tonight. Upon exiting program Backup starts but then quits with message:

Error: QuickBooks could not create a disk image, while attempting to create a backup.

 Seems to be a know bug as it comes up in a google search. Did the recommended actions to see if there was a problem with Quickbooks:

 

File >> Utilities >> Verify Data

  Data is shown as having no problem.

Article gave no further advice if data was OK other then to contact Intuit tech support.

  Only thing that changed program wise was a “Word” update that was downloaded and installed after exiting Quick Books last night. This was an official 

update which occurs regularly and has never given any problem.

 I have also tried doing a restart with no change in results

 Tried a manual backup to a USB stick ( Which I have done before) same error and no backup.

Suggestions are welcome. Thanks



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