I am trying to prep this laptop for my son to take to college with him. I have run into a couple of problems I am hoping to get help with. I apologize now for any delay in my responses as we will be traveling over the next few days. I will respond as quick as possible. I would like to have it fixed and ready to go before we leave him with it.
When I went to install Microsoft Office, the computer crashed several times with the BSOD. The first crash was before I began the installation process, so I do not believe it to be any factor. I went to check for Windows updates available, and I found no updates had ever been installed. There were 90 important updates waiting. All but two installed successfully. The remaining two important updates keep failing. It no longer crashes, but because there seemed to be no rhyme or reason as to why or when it would crash, I don't know for sure it is fully resolved.
I had two users set up on the computer. One for parents as administrator. One for kids with family safety enabled. When logged in as the Parents account, I am unable to access the settings to add users and such. I have to be logged into the kids user account and enter the parents password when prompted. Because I was unable to set up a separate user for my son to use as an admin while at school, I ended up changing the kids user account to an admin user with no family safety. I am still unable to access the PC Settings when logged in as the Parents user.
I have run both AVG and Malware Bytes (done regularly). Please help me get this laptop ready for my son to have a successful year at school!