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Browsers crashing & No internet access

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2 replies to this topic

#1 asookram87


  • Members
  • 2 posts
  • Local time:05:40 PM

Posted 18 August 2015 - 09:34 AM

Hey guys,


Figured I'd come to hopefully get some help with my little issue here. I downloaded a program last week and it just wrecked havoc on my computer. Within a few minutes I had over 15 programs self-install on me and internet access blocked. My computer says I'm connected but I can't get any browser to work.


I've deleted and uninstalled most everything and the pc runs fine now. My only issue is that I can't get connected to the internet. When I scan with MB I get the same 3 PUPS and they get deleted.. only to come back..


Here is the log below..


Malwarebytes Anti-Malware

Scan Date: 8/18/2015
Scan Time: 9:58 AM
Logfile: gdfg.txt
Administrator: Yes

Malware Database: v2015.06.03.03
Rootkit Database: v2015.06.02.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x86
File System: NTFS
User: Parts2new

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 299255
Time Elapsed: 8 min, 45 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 3
PUP.Optional.Crossbrowse.A, HKLM\SOFTWARE\Crossbrowse, , [82cd8e287e0ce056c9c04b9d29daf20e],
PUP.Optional.Crossbrowse.A, HKU\S-1-5-21-1017608560-3141580689-245575367-1000\SOFTWARE\Crossbrowse, , [b69996201d6d8ea88dfb15d3be45748c],
PUP.Optional.Crossbrowse.A, HKU\S-1-5-21-1017608560-3141580689-245575367-1000\SOFTWARE\CrossBrowser, , [f55a21950a803402b6d2c91fbf44a25e],

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)



I'm ready to take any and all instructions and how to fix this thing!! Thanks guys.


I also purchased the full version of MB in hopes to get the updates.. but can't activate without a connection.

Edited by asookram87, 18 August 2015 - 09:36 AM.

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#2 asookram87

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  • Members
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  • Local time:05:40 PM

Posted 18 August 2015 - 11:36 AM

UPDATE: Got this all sorted and fixed. Ran TDSSKiller & Hitman and it cleaned everything all out. Can't believe MB couldn't handle this. Hitman found 13 threats in addition to the PUPS MB found.

#3 pystryker


  • Malware Response Team
  • 730 posts
  • Gender:Male
  • Local time:04:40 PM

Posted 18 August 2015 - 08:30 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

I close my topics if there is no response after 3 days. Please PM a moderator or myself to reopen your topic.

Please PM me only if I'm helping you with your computer issues and I have not responded in 2 days. Please remember, I'm a volunteer and sometimes life does get in the way. :)

Please stay with me until I declare your machine clean. Absence of symptoms does not ensure your machine is clean.

If you'd like to make a donation via Paypal, please click here.

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