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Slow computer & comprimised online accounts - malware?


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#1 71Corvette

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Posted 17 August 2015 - 10:06 PM

I have a windows 7 laptop and over the past month or so I've been noticing some pretty slow performance, especially when browsing the internet. It seems to be running more slowly than it ever has. I've also noticed that the CPU light seems to be "blinking" almost continuously, even when I haven't been doing anything on the computer for a couple minutes. This never used to be the case.

 

In addition, several of my credit card accounts have been comprimised over the past few months, the most recent one being today where one of my online accounts was hacked. It's making me wonder if I have some sort of malware on my computer that's comprimising my security.

 

I run Malwarebytes, and until about two weeks ago, McAfee virus. I upgraded to Windows 10 a couple weeks ago hoping that may make things better but it didn't. The upgrade made me delete McAfee and casued some other driver issues with my laptop. After a day or so I reverted back to Windows 7 by rolling back the Windows 10 update. 

 

The last time I ran Malwarebytes (~two weeks ago) and McAfee (~a month ago) it didn't find any significant issues.

 

Suggestions or guidance on how to verify my computer isn't infected with malware, and how improve its performance overall would be greatly apprecaited.

 

 

 

 



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#2 Firehouse

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Posted 18 August 2015 - 05:18 AM

Hello,
 
please download MiniToolBox by Farbar and save it to your desktop.
 
Run tool as Administrator and make sure that these options are checked :
 
  • Flush DNS
  • Reset IE Proxy Settings
  • Reset FF Proxy Settings
  • List Installed Programs
 
Post log here .
 
Scan with Malwarebytes AntiRootkit
 
Please download MBAR and save it to your desktop.
 
Run tool as Administrator, tool will extract itself, and then launch.
 
Click Next to accept terms and conditions, and click Update to obtain latest definitions.
 
If malware is found click on Cleanup button , but make sure that Create restore point option is checked before proceeding !
 
Program will ask you to restart, allow it to do so.
 
Note: If you're experiencing internet connection issues or other anomalies after running MBAR and removal of rootkits, it is recommended to run fixdamage.exe located inside mbar folder. Run it as Administrator and press Y if asks you do you want to continue.
 
 
Scan with Norton Power Eraser
 
CAUTION: NPE uses aggressive methods to detect and remove malware,so do not touch any of settings !
 
Download NPE by Symantec and save it to your desktop.
 
Run the tool as Administrator,accept license agreement,and click  Scan button. 
 
Program will ask you to reboot to continue scanning (includes rootkit scan),so allow it to restart.
 
After restart program will automatically launch itself and start scanning. Scanning takes 5-10 minutes,so be patient !
 
If malware is detected,make sure that Create restore point option is checked,then click Fix button. After that,click on Restart now to complete removal.


#3 71Corvette

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Posted 18 August 2015 - 07:34 PM

The MiniToolBox Log is provided below.

 

 

Malwarebytes Anti-Rootkit - No malware found

 

 

Running Norton now... Will post results once finished

 

 

MiniToolBox by Farbar  Version: 25-07-2015 01
Ran by Tim (administrator) on 18-08-2015 at 18:58:46
Running from "C:\Users\Tim\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: Satellite L745 Manufacturer: TOSHIBA
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

"Reset FF Proxy Settings": Firefox Proxy settings were reset.


=========================== Installed Programs ============================

Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 2.5.1.17730 - Adobe Systems Inc.)
Adobe Flash Player 18 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 18.0.0.209 - Adobe Systems Incorporated)
Adobe Flash Player 18 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 18.0.0.209 - Adobe Systems Incorporated)
Adobe Photoshop CS (HKLM-x32\...\{EFB21DE7-8C19-4A88-BB28-A766E16493BC}) (Version: CS - Adobe Systems, Inc.)
Adobe Reader XI (11.0.12) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.12 - Adobe Systems Incorporated)
aiSee3 (HKLM-x32\...\aiSee3_is1) (Version:  - AbsInt Angewandte Informatik GmbH)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (HKLM-x32\...\{3108C217-BE83-42E4-AE9E-A56A2A92E549}) (Version: 1.0.0.36 - Atheros Communications Inc.)
Audacity 2.0.2 (HKLM-x32\...\Audacity_is1) (Version: 2.0.2 - Audacity Team)
Best Buy pc app (HKLM\...\{FBBC4667-2521-4E78-B1BD-8706F774549B}) (Version: 3.2.0.0 - Best Buy) Hidden
Best Buy pc app (HKLM-x32\...\{FBBC4667-2521-4E78-B1BD-8706F774549B}) (Version: 3.2.0.0 - Best Buy) Hidden
Cisco AnyConnect Secure Mobility Client  (HKLM-x32\...\Cisco AnyConnect Secure Mobility Client) (Version: 3.1.05160 - Cisco Systems, Inc.)
Cisco AnyConnect Secure Mobility Client (HKLM-x32\...\{80416A15-214B-4F25-A025-ED6E875631F2}) (Version: 3.1.05160 - Cisco Systems, Inc.) Hidden
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{51C7AD07-C3F6-4635-8E8A-231306D810FE}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}) (Version: 1.1.6 - Cisco Systems, Inc.)
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Conexant HD Audio (HKLM\...\CNXT_AUDIO_HDA) (Version: 8.51.1.0 - Conexant)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
FFmpeg v0.6.2 for Audacity (HKLM-x32\...\FFmpeg for Audacity_is1) (Version:  - )
FileZilla Client 3.5.2 (HKLM-x32\...\FileZilla Client) (Version: 3.5.2 - FileZilla Project)
Google Drive (HKLM-x32\...\{12ADFB82-D5A3-43E4-B2F4-FCD9B690315B}) (Version: 1.24.9931.5480 - Google, Inc.)
Google Earth (HKLM-x32\...\{817750FA-EC6A-485D-9901-0683AE6FFDF1}) (Version: 7.1.5.1557 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.28.1 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 7.0.0.1144 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2353 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 10.1.2.1004 - Intel Corporation)
IrfanView (remove only) (HKLM-x32\...\IrfanView) (Version: 4.36 - Irfan Skiljan)
iSEEK AnswerWorks English Runtime (HKLM-x32\...\{18A8E78B-9EF2-496E-B310-BCD8E4C1DAB3}) (Version: 010.000.0101 - Vantage Linguistics)
Java 7 Update 25 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217025FF}) (Version: 7.0.250 - Oracle)
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
K-Lite Codec Pack 7.0.0 (Standard) (HKLM-x32\...\KLiteCodecPack_is1) (Version: 7.0.0 - )
LAME v3.99.3 (for Windows) (HKLM-x32\...\LAME_is1) (Version:  - )
Malwarebytes Anti-Malware version 2.1.8.1057 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.8.1057 - Malwarebytes Corporation)
McAfee Agent (HKLM-x32\...\{DE91C193-2611-4BD3-A9F9-DF589C572565}) (Version: 4.6.0.2292 - McAfee, Inc.)
Mesh Runtime (HKLM-x32\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Office Basic Edition 2003 (HKLM-x32\...\{91130409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft Office Excel Viewer (HKLM-x32\...\{95120000-003F-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office FrontPage 2003 (HKLM-x32\...\{90170409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft PowerPoint Viewer (HKLM-x32\...\{95140000-00AF-0409-0000-0000000FF1CE}) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40728.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Mozilla Firefox 40.0.2 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 40.0.2 (x86 en-US)) (Version: 40.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 40.0.2.5702 - Mozilla)
Mozilla Thunderbird 31.7.0 (x86 en-US) (HKLM-x32\...\Mozilla Thunderbird 31.7.0 (x86 en-US)) (Version: 31.7.0 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MyHarmony (HKCU\...\036a0e4fc6a247ec) (Version: 1.0.1.257 - Logitech)
NETGEAR Genie (HKLM-x32\...\NETGEAR Genie) (Version: 2.3.1.57 - NETGEAR Inc.)
Network Stumbler 0.4.0 (remove only) (HKLM-x32\...\Network Stumbler) (Version:  - )
Octoshape add-in for Adobe Flash Player (HKCU\...\Octoshape add-in for Adobe Flash Player) (Version:  - )
PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 - Microsoft Corporation)
PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation)
PrimoPDF -- brought to you by Nitro PDF Software (HKLM-x32\...\PrimoPDF) (Version: 5 - Nitro PDF Software)
Quicken 2013 (HKLM-x32\...\{034DD4BB-F0D6-4ECF-B064-8E39E3EF7076}) (Version: 22.1.12.7 - Intuit)
Realtek USB 2.0 Reader Driver (HKLM-x32\...\{62BBB2F0-E220-4821-A564-730807D2C34D}) (Version: 1.0.0.12 - Realtek Semiconductor Corp.)
Realtek WLAN Driver (HKLM-x32\...\{9D3D8C60-A55F-4fed-B2B9-173001290E16}) (Version: 2.00.0013 - REALTEK Semiconductor Corp.)
Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 15.2.11.1 - Synaptics Incorporated)
TOSHIBA Application Installer (HKLM-x32\...\{970472D0-F5F9-4158-A6E3-1AE49EFEF2D3}) (Version: 9.0.1.1 - TOSHIBA)
TOSHIBA Assist (HKLM-x32\...\{C2A276E3-154E-44DC-AAF1-FFDD7FD30E35}) (Version: 4.02.02 - TOSHIBA CORPORATION)
TOSHIBA Disc Creator (HKLM\...\{5DA0E02F-970B-424B-BF41-513A5018E4C0}) (Version: 2.1.0.6 for x64 - TOSHIBA Corporation)
TOSHIBA eco Utility (HKLM\...\{B3FF1CD9-B2F0-4D71-BB55-5F580401C48E}) (Version: 1.2.25.64 - TOSHIBA Corporation)
TOSHIBA Face Recognition (HKLM-x32\...\InstallShield_{F67FA545-D8E5-4209-86B1-AEE045D1003F}) (Version: 3.1.8.64 - TOSHIBA Corporation)
TOSHIBA Hardware Setup (HKLM-x32\...\InstallShield_{C4FFA951-9678-4D51-84B4-AFD15D3C45AD}) (Version: 4.08.06.00 - )
TOSHIBA HDD/SSD Alert (HKLM-x32\...\InstallShield_{D4322448-B6AF-4316-B859-D8A0E84DCB38}) (Version: 3.1.64.7 - TOSHIBA Corporation)
TOSHIBA Media Controller (HKLM-x32\...\{C7A4F26F-F9B0-41B2-8659-99181108CDE3}) (Version: 1.0.86.2 - TOSHIBA CORPORATION)
TOSHIBA Media Controller Plug-in (HKLM-x32\...\{F26FDF57-483E-42C8-A9C9-EEE1EDB256E0}) (Version: 1.0.6.1 - TOSHIBA CORPORATION)
TOSHIBA PC Health Monitor (HKLM\...\{9DECD0F9-D3E8-48B0-A390-1CF09F54E3A4}) (Version: 1.7.4.64 - TOSHIBA Corporation)
TOSHIBA Quality Application (HKLM-x32\...\{E69992ED-A7F6-406C-9280-1C156417BC49}) (Version: 1.0.3 - TOSHIBA)
TOSHIBA Recovery Media Creator (HKLM-x32\...\{B65BBB06-1F8E-48F5-8A54-B024A9E15FDF}) (Version: 2.1.3.5109 - TOSHIBA CORPORATION)
TOSHIBA ReelTime (HKLM-x32\...\InstallShield_{24811C12-F4A9-4D0F-8494-A7B8FE46123C}) (Version: 1.7.17.64 - TOSHIBA Corporation)
TOSHIBA Resolution+ Plug-in for Windows Media Player (HKLM-x32\...\{6CB76C9D-80C2-4CB3-A4CD-D96B239E3F94}) (Version: 1.1.0 - TOSHIBA Corporation)
TOSHIBA Service Station (HKLM-x32\...\{AC6569FA-6919-442A-8552-073BE69E247A}) (Version: 2.1.52 - TOSHIBA)
TOSHIBA Sleep Utility (HKLM-x32\...\{654F7484-88C5-46DC-AB32-C66BCB0E2102}) (Version: 1.4.2.7 - TOSHIBA Corporation)
TOSHIBA Supervisor Password (HKLM-x32\...\InstallShield_{CBD6B23D-41D5-4A46-8019-6208516C9712}) (Version: 4.08.06.00 - )
TOSHIBA Value Added Package (HKLM-x32\...\InstallShield_{066CFFF8-12BF-4390-A673-75F95EFF188E}) (Version: 1.5.4.64 - TOSHIBA Corporation)
TOSHIBA Web Camera Application (HKLM-x32\...\InstallShield_{6F3C8901-EBD3-470D-87F8-AC210F6E5E02}) (Version: 2.0.0.19 - TOSHIBA Corporation)
TOSHIBA Wireless LAN Indicator (HKLM-x32\...\{CDADE9BC-612C-42B8-B929-5C6A823E7FF9}) (Version: 1.0.3 - TOSHIBA CORPORATION)
ToshibaRegistration (HKLM-x32\...\{5AF550B4-BB67-4E7E-82F1-2C4300279050}) (Version: 1.0.4 - Toshiba)
VSDC Free Video Editor version 2.3.1.339 (HKLM-x32\...\VSDC Free Video Editor_is1) (Version: 2.3.1.339 - Flash-Integro LLC)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3508.1109 - Microsoft Corporation)
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
XAMPP (HKLM-x32\...\xampp) (Version: 1.8.3-2 - BitNami)

**** End of log ****
 



#4 71Corvette

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Posted 18 August 2015 - 08:42 PM

Norton finished with no threats found. however, it did detect an old version of Java that may pose a security risk.



#5 71Corvette

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Posted 20 August 2015 - 08:53 PM

Should I do anything else or do the above results mean I'm OK?



#6 Firehouse

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Posted 25 August 2015 - 04:23 AM

Sorry for my late response, i had some things to do :)

 

Scan with Zemana Antimalware
 
Download Zemana Antimalware and install it on your system.
 
Under Scan type choose Full Scan and let the tool scan system.
 
If malware is found click Next to remove it, if tool asks for restart, allow it .
 
If no malware is found , just exit program.
 
NOTE: Leave actions at default.
 
Attach log here .


#7 71Corvette

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Posted 25 August 2015 - 12:39 PM

No worries, thanks for getting back.

 

I ran Zemana AntiMalware using the "Deep Scan" setting (rather than the "Smart Scan" option) and it completed with no malware found.

 

Here's the log:

 

Zemana AntiMalware 2.17.179.33 (Installed)

-------------------------------------------------------
Scan Result            : Completed
Scan Date              : 2015/8/25
Operating System       : Windows 7 64-bit
Processor              : 4X Intel® Core™ i3-2310M CPU @ 2.10GHz
BIOS Mode              : Legacy
CUID                   : 00397F4D3D001B41FF84DD
Scan Type              : Deep Scan
Duration               : 63m 17s
Scanned Objects        : 637700
Detected Objects       : 0
Excluded Objects       : 0
Read Level             : SCSI
Auto Upload            : Yes
Include All Extensions : No
Scan Documents         : No
Domain Info            : WORKGROUP,0,2
Detected Objects
-------------------------------------------------------

There are no detected objects
 


Edited by 71Corvette, 25 August 2015 - 12:39 PM.


#8 Firehouse

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Posted 25 August 2015 - 01:49 PM

How is the situation now ?



#9 71Corvette

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Posted 26 August 2015 - 06:43 PM

Not sure what changed since none of the scans found anything but it does seem to be running better now.



#10 Firehouse

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Posted 27 August 2015 - 07:12 AM

Download TFC by OldTimer and save it to your desktop.
 
Run it as Administrator and click on Start button.
 
If programs need reboot, allow it to do so.
 
NOTE: IF your desktop disappears, don't panic, it's normal.
 
 
Scan with Malwarebytes AntiRootkit
 
Please download MBAR and save it to your desktop.
 
Run tool as Administrator, tool will extract itself, and then launch.
 
Click Next to accept terms and conditions, and click Update to obtain latest definitions.
 
If malware is found click on Cleanup button , but make sure that Create restore point option is checked before proceeding !
 
Program will ask you to restart, allow it to do so.
 
Note: If you're experiencing internet connection issues or other anomalies after running MBAR and removal of rootkits, it is recommended to run fixdamage.exe located inside mbar folder. Run it as Administrator and press Y if asks you do you want to continue.
 
Attach log here.


#11 71Corvette

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Posted 27 August 2015 - 10:11 PM

TFC Ran and removed 1,992 MB of temporary files

 

MBAR ran without but did not find any malware



#12 Firehouse

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Posted 27 August 2015 - 11:46 PM

How is the situation now ?



#13 71Corvette

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Posted 28 August 2015 - 09:02 PM

It seems to be better. The CPU light seems to be blinking a lot less now too.



#14 Firehouse

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Posted 29 August 2015 - 07:52 AM

Then everything seems ok. Now we will delete all tools and do post-cleanup procedure :

 

Download Delfix by Xplode and save it to your desktop.

 

Run tool as Administrator and make sure that these options are checked :

 

  • Remove disinfection tools
  • Reset System Settings
  • Purge system restore

You don't have to attach log.



#15 71Corvette

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Posted 29 August 2015 - 09:41 AM

The tool ran successfully and all seems well. Thanks!






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