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Computer hacked from ts3 lure - NEED HELP


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#1 HailMegatron

HailMegatron

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Posted 17 August 2015 - 09:40 AM

Ok so recently I was playing a game (runescape no hate :/ ) and in a recent update new bosses were launched requiring a bit of teamwork. So a guy invites me to his team and asks me to join his ts server. I join his ts server but am kicked out as soon as i tried to join. An error message shows to me, telling me dat i need to upgrade ts3. Being a noob i am, i clicked on the link. The link took me to an authentic ts3 looking website and so i clicked the download button and install watever was downloaded.

Ts3 works and i am like gainz yay.. Later i close my game and go afk.. I come back to find the game opened with password typed in. I closed the client 4 times and it still happened again. So i close the laptop and later log in to find my id is hacked, my password was attempted to be changed and all. Ok so idc abt the game part. The real thing is now dat i cant open dat laptop at all. Instead of opening my laptop it shows a blue screen of death for a second and restarts the whole thing. In hopes to run a scan in safe mode I tried to open safe mode. The same thing happens in safe mode too. 

Later i get a call from Nigeria. I didn't pick up the call tho but considering the fact that i have never received an international call i am pretty sure its them frown-v1.gif . Sooo wat options do i have??? And how much data has my stupidity cost me? Like can they access my bank account and stuff??

Any help right now will be much appreciated.

 

I would like to point out that i have no banking info saved on my lapy dat was hacked but i did do some transactions like booking movie tickets from my credit card.... really have no idea how it works but can my bank info be leaked from just dat? Also will reinstalling windows work???



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#2 Oh My!

Oh My!

    Adware and Spyware and Malware.....


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Posted 21 August 2015 - 10:08 PM

Greetings HailMegatron and :welcome: to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.

My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.

If you would allow me to call you by your first name I would prefer to do that.

===================================================

Ground Rules:
  • First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met. :)
  • Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.
  • Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.
  • Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter problems simply stop and tell me.
  • When you post your reply, use the Replytopic.jpg button instead.
  • In the upper right hand corner of the topic you will see the Followtopic.jpg button. Click on this then choose Immediate E-Mail notification and then Proceed and you will be sent an email once I have posted a response.
  • If you do not reply to your topic after 5 days we assume it has been abandoned and I will close it.
  • When your computer is clean I will alert you of such. I will also provide for you detailed information about how you can combat future infections.
  • I would like to remind you to make no further changes to your computer unless I direct you to do so.
  • Now let's get started :thumbup2:
===================================================

Now that I am assisting you, you can expect that I will be very responsive to your situation. If you are able, I would request you check this thread at least once per day so that we can try to resolve your issues effectively and efficiently. If you are going to be delayed please be considerate and post that information so that I know you are still with me. Unfortunately, there are many people waiting to be assisted and not enough of us at BleepingComputer to go around. I appreciate your understanding and diligence.

Thank you for your patience thus far. Please run this program for me.

===================================================

Farbar's Recovery Scan Tool

--------------------

For this step you will need a USB flash drive and start on a clean computer.
  • From a working computer please download Farbar Recovery Scan Tool and save it to a flash drive. You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
  • Plug the flashdrive into the infected PC and follow the 2 step process below to enter the System Recovery Options using one of the three options listed, then running Farbar's Recover Scan Tool
----------

Entering into the System Recovery Options

Option #1

To enter System Recovery Options in Windows 8:Option #2

To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select English as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.
Option #3

To enter System Recovery Options by using Windows installation disc:
  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Select English as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next
----------

Running Farbar's Recovery Scan Tool in System Recovery
  • Once you are in the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

  • Select Command Prompt
  • In the command window type in Notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select Computer and find your flash drive letter and close the notepad.
  • In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter
    • Note: Replace letter e with the drive letter of your flash drive.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
===================================================

Things I would like to see in your next reply. Please be sure to copy and paste the information rather than send an attachment. :thumbsup2:
  • FRST log

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#3 Oh My!

Oh My!

    Adware and Spyware and Malware.....


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Posted 24 August 2015 - 10:25 AM

Greetings,

===================================================

3 Day Bump

It has been more than 3 days since my last post.
  • Do you still need help with this?
  • If after 48hrs you have not replied to this thread then it will have to be closed.

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#4 Oh My!

Oh My!

    Adware and Spyware and Malware.....


  • Malware Response Instructor
  • 37,971 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:California
  • Local time:02:04 PM

Posted 26 August 2015 - 09:51 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."




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