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15 replies to this topic

#1 smithassoc

smithassoc

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Posted 17 August 2015 - 12:52 AM

Hi,Can somebody please assist

I operate windows 7 ultimate bit 64

On my networking,I have 3 Media Players & 1 Laptop & Cannon Printer

In My Computer I have 2 Hard Drives C: & D:

I also have 2 external Drives H & I

I can connect to the internet with either my Computer & also my Laptop

I can View my Network through Darryl-PC & in turn see & operate C: & H & I & my Laptop

Within this Darryl-PC Network Folder,I CANNOT access any of these Drives

On attempting to it states

Windows cannot Access\\Darryl-PC

See Details Error code )x800 70463

Diagnose

Trouble shooter couldn't identify the problem

View Details

Windows Network Diagnostics

Detects problem with Network Connectivity

Network Diagnositity log

91926107-D880-403E-9B37-514C6430893.Diagnose.admin.o.etl

 It is a Network ( ? Admin Problem) as I can acces C & D & H I drives direct,but not through Networking (Darryl-PC

Can somebody PL



BC AdBot (Login to Remove)

 


#2 hamluis

hamluis

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Posted 17 August 2015 - 11:17 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 smithassoc

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Posted 17 August 2015 - 06:40 PM

Hi,I tyried to download Mini Tool Box BUT my webroot SEcure anywhere will  not let me

It states it is infected with W32 Malware.com

Please advise

Darryl



#4 hamluis

hamluis

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Posted 18 August 2015 - 10:19 AM

The download is perfectly safe...various AV programs generate a false positive.  Temporarily disable your AV program and please follow the instructions given.

 

Louis



#5 smithassoc

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Posted 18 August 2015 - 08:43 PM

Hi Hamluis,Below is copy of Speccy

I downloaded Miniboxtool.exe & have attached it

 

http://speccy.piriform.com/results/ocq3qpzcVzy2PJZhmEmzKbJ

 

Regards

Darryl

 

Mod Edit:  Pasted MTB data into post, as requested - Hamluis.

MiniToolBox by Farbar  Version: 25-07-2015 01
Ran by Darryl (administrator) on 19-08-2015 at 11:25:46
Running from "C:\Users\Darryl\Downloads"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Model: H97M-D3H Manufacturer: Gigabyte Technology Co., Ltd.
Boot Mode: Normal
***************************************************************************

 

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/17/2015 07:49:14 PM) (Source: Application Error) (User: )
Description: Faulting application name: GWXUX.exe, version: 6.3.9600.17923, time stamp: 0x55945dbd
Faulting module name: ntdll.dll, version: 6.1.7601.18933, time stamp: 0x55a6a196
Exception code: 0xc0000005
Fault offset: 0x000000000004ac04
Faulting process id: 0x1210
Faulting application start time: 0xGWXUX.exe0
Faulting application path: GWXUX.exe1
Faulting module path: GWXUX.exe2
Report Id: GWXUX.exe3

 

Error: (08/17/2015 07:43:32 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

 

Error: (08/17/2015 07:43:32 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.

 

Error: (08/17/2015 07:39:20 PM) (Source: Application Error) (User: )
Description: Faulting application name: mbam.exe, version: 2.3.55.0, time stamp: 0x557a2a02
Faulting module name: mbamcore.dll, version: 1.3.11.0, time stamp: 0x5581fc8f
Exception code: 0xc0000005
Fault offset: 0x0003e2f3
Faulting process id: 0x1224
Faulting application start time: 0xmbam.exe0
Faulting application path: mbam.exe1
Faulting module path: mbam.exe2
Report Id: mbam.exe3

 

Error: (08/17/2015 07:39:05 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (08/17/2015 07:38:18 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

 

Error: (08/17/2015 07:38:18 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.

 

Error: (08/17/2015 07:33:38 PM) (Source: ESENT) (User: )
Description: taskhost (4468) WebCacheLocal: Error -1811 (0xfffff8ed) occurred while opening logfile C:\Users\Darryl\AppData\Local\Microsoft\Windows\WebCache\V01.log.

 

Error: (08/17/2015 07:33:28 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (08/16/2015 05:16:27 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

System errors:
=============
Error: (08/19/2015 11:21:47 AM) (Source: Service Control Manager) (User: )
Description: The NETGEAR Receiver Service service terminated unexpectedly.  It has done this 1 time(s).

 

Error: (08/18/2015 04:28:06 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80240020: Upgrade to Windows 10 Pro.

 

Error: (08/18/2015 08:06:44 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR2.

 

Error: (08/18/2015 08:06:43 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR2.

 

Error: (08/18/2015 08:06:42 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ehRecvr service.

 

Error: (08/18/2015 08:06:11 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ehRecvr service.

 

Error: (08/18/2015 08:05:50 AM) (Source: WMPNetworkSvc) (User: )
Description: Service 'WMPNetworkSvc' did not start correctly because CoCreateInstance(CLSID_UPnPDeviceFinder) encountered error '0x80070422'. Verify that the UPnPHost service is running and that the UPnPHost component of Windows is installed properly.

 

Error: (08/18/2015 08:05:48 AM) (Source: ipnathlp) (User: )
Description: 0

 

Error: (08/18/2015 08:05:46 AM) (Source: ipnathlp) (User: )
Description: 0

 

Error: (08/18/2015 04:00:24 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ehRecvr service.

Microsoft Office Sessions:
=========================
Error: (08/17/2015 07:49:14 PM) (Source: Application Error)(User: )
Description: GWXUX.exe6.3.9600.1792355945dbdntdll.dll6.1.7601.1893355a6a196c0000005000000000004ac04121001d0d8d1f7fa0fbeC:\Windows\System32\GWX\GWXUX.exeC:\Windows\SYSTEM32\ntdll.dll37498cce-44c5-11e5-9c88-fcaa14b4755e

 

Error: (08/17/2015 07:43:32 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000

 

Error: (08/17/2015 07:43:32 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000

 

Error: (08/17/2015 07:39:20 PM) (Source: Application Error)(User: )
Description: mbam.exe2.3.55.0557a2a02mbamcore.dll1.3.11.05581fc8fc00000050003e2f3122401d0d8d092e1f88aC:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeC:\Program Files (x86)\Malwarebytes Anti-Malware\mbamcore.dlld573c024-44c3-11e5-9c88-fcaa14b4755e

 

Error: (08/17/2015 07:39:05 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (08/17/2015 07:38:18 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000

 

Error: (08/17/2015 07:38:18 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000

 

Error: (08/17/2015 07:33:38 PM) (Source: ESENT)(User: )
Description: taskhost4468WebCacheLocal: C:\Users\Darryl\AppData\Local\Microsoft\Windows\WebCache\V01.log-1811 (0xfffff8ed)

 

Error: (08/17/2015 07:33:28 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (08/16/2015 05:16:27 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000

CodeIntegrity Errors:
===================================
  Date: 2014-11-11 17:58:50.115
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Common Files\ATI Technologies\Multimedia\AMDMFTDecoder_64.dll because the set of per-page image hashes could not be found on the system.

 

  Date: 2014-11-11 16:30:09.308
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Common Files\ATI Technologies\Multimedia\AMDMFTDecoder_64.dll because the set of per-page image hashes could not be found on the system.

 

  Date: 2014-11-11 16:28:16.559
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Common Files\ATI Technologies\Multimedia\AMDMFTDecoder_64.dll because the set of per-page image hashes could not be found on the system.

=========================== Installed Programs ============================

µTorrent (HKLM-x32\...\uTorrent) (Version: 2.0.4 - )
101 Kid's Brainy Games (HKLM-x32\...\{25AA6102-EA34-4045-BF7B-EEB3162AD006}) (Version: 1.00.000 - )
101 Puzzle & Logic Games (HKLM-x32\...\{05108C14-956B-4723-8346-7EA8982CD2FC}) (Version: 1.00.000 - )
7-Zip 15.05 beta (HKLM-x32\...\7-Zip) (Version:  - )
7-Zip 9.20 (HKLM-x32\...\{23170F69-40C1-2701-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)
Acoustica Effects Pack (HKLM-x32\...\Acoustica Effects Pack) (Version: 1.0 - Acoustica, Inc)
Acronis True Image 2015 (HKLM-x32\...\{35CFA5F4-EE2D-4B13-AAED-BC643B6874B5}) (Version: 18.0.6613 - Acronis) Hidden
Acronis True Image 2015 (HKLM-x32\...\{35CFA5F4-EE2D-4B13-AAED-BC643B6874B5}Visible) (Version: 18.0.6613 - Acronis)
Acronis Universal Boot Media Builder (HKLM-x32\...\{8FAB072E-6028-4BCD-A6CD-D179E4860073}) (Version: 11.5.38938 - Acronis)
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.008.20082 - Adobe Systems Incorporated)
Adobe Digital Editions 2.0 (HKLM-x32\...\Adobe Digital Editions 2.0) (Version: 2.0.1 - Adobe Systems Incorporated)
Adobe Digital Editions 3.0 (HKLM-x32\...\Adobe Digital Editions 3.0) (Version: 3.0 - Adobe Systems Incorporated)
Adobe Flash Player 12 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 12.0.0.70 - Adobe Systems Incorporated)
Adobe Flash Player 18 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 18.0.0.232 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.1 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.1.1.151 - Adobe Systems, Inc.)
Advanced Uninstaller PRO - Version 11 (HKLM-x32\...\AU11_is1) (Version: 11.67.0.327 - Innovative Solutions)
Akamai NetSession Interface (HKCU\...\Akamai) (Version:  - Akamai Technologies, Inc)
AMD Catalyst Install Manager (HKLM\...\{0CB2E2BC-A312-5821-C5C7-A295A1BEFD08}) (Version: 8.0.881.0 - Advanced Micro Devices, Inc.)
Any DVD Cloner Platinum 1.2.7 (HKLM-x32\...\Any DVD Cloner Platinum_is1) (Version:  - dvdsmith.com)
Any Video Converter 5.6.3 (HKLM-x32\...\Any Video Converter_is1) (Version:  - Any-Video-Converter.com)
Apple Application Support (HKLM-x32\...\{46F044A5-CE8B-4196-984E-5BD6525E361D}) (Version: 2.3.6 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{2EF5D87E-B7BD-458F-8428-E4D0B8B4E65C}) (Version: 7.0.0.117 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Ashampoo Burning Studio 11 v.11.0.4 (HKLM-x32\...\Ashampoo Burning Studio 11_is1) (Version: 11.0.4 - Ashampoo GmbH & Co. KG)
Ashampoo Burning Studio 2015 v.1.15.0 (HKLM-x32\...\{91B33C97-21E3-DF34-9630-2EE80DDE1648}_is1) (Version: 1.15.0 - Ashampoo GmbH & Co. KG)
Ashampoo Burning Studio 6 FREE v.6.84 (HKLM-x32\...\{91B33C97-3ED1-03EA-A67B-244AA4D7B559}_is1) (Version: 6.8.4 - Ashampoo GmbH & Co. KG)
Ashampoo Photo Converter 2 v.2.0.0 (HKLM-x32\...\{C92AB6F1-5566-A904-B32C-720C3BA1A819}_is1) (Version: 2.0.0 - Ashampoo GmbH & Co. KG)
Ashampoo Photo Optimizer 5 (HKLM-x32\...\{91B33C97-9E02-D93E-656C-D2D81585F29B}_is1) (Version: 5.7.0 - Ashampoo GmbH & Co. KG)
ATK Hotkey (HKLM-x32\...\{7C05592D-424B-46CB-B505-E0013E8E75C9}) (Version: 1.0.0054 - ASUS)
AVCHDCoder (HKLM-x32\...\{6ED96D46-E6D1-4E5E-8BC2-BC472150E29F}) (Version: 13.05.22 - Twan Wintjes)
Betternet (HKLM-x32\...\Betternet) (Version:  - )
BitTorrent (HKCU\...\BitTorrent) (Version: 7.9.2.38759 - BitTorrent Inc.)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Cake Queen (HKLM-x32\...\Cake Queen_is1) (Version: 1.0 - Media Contact LLC)
Cake Shop 2 (HKLM-x32\...\Cake Shop 2_is1) (Version:  - My Real Games Ltd)
calibre (HKLM-x32\...\{3091A8EB-386B-46D7-8E19-4139424261DD}) (Version: 1.24.0 - Kovid Goyal)
Canon IJ Scan Utility (HKLM-x32\...\Canon_IJ_Scan_Utility) (Version: 1.1.5.14 - Canon Inc.)
Canon MX530 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MX530_series) (Version: 1.00 - Canon Inc.)
Canon MX530 series On-screen Manual (HKLM-x32\...\Canon MX530 series On-screen Manual) (Version: 7.6.1 - Canon Inc.)
Canon My Image Garden (HKLM-x32\...\Canon My Image Garden) (Version: 2.1.0 - Canon Inc.)
Canon My Image Garden Design Files (HKLM-x32\...\Canon My Image Garden Design Files) (Version: 2.1.0 - Canon Inc.)
Canon My Printer (HKLM-x32\...\CanonMyPrinter) (Version: 3.2.0 - Canon Inc.)
Canon Quick Menu (HKLM-x32\...\CanonQuickMenu) (Version: 2.3.0 - Canon Inc.)
Canon Speed Dial Utility (HKLM-x32\...\Speed Dial Utility) (Version: 1.4.0 - Canon Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 5.08 - Piriform)
Clipsal eCatalogue Edition 2 (HKLM-x32\...\{3A4412AB-0F8F-4889-AE16-5CFEE2BA7B02}) (Version: 3.20.0000 - Clipsal Australia)
CloneCD (HKLM-x32\...\CloneCD) (Version:  - SlySoft)
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
ConvertXtoDVD 4.1.19.365 (HKLM-x32\...\{DB6AB705-C9BD-40E3-8929-2EA57F36A4FF}_is1) (Version: 4.1.19.365 - )
Diskeeper (HKLM-x32\...\Diskeeper2011) (Version: 2011 - Diskeeper)
DivX Setup (HKLM-x32\...\DivX Setup) (Version: 2.7.0.70 - DivX, LLC)
DriverIdentifier 4.2.9 (HKLM-x32\...\{40A3E5DB-5EF8-4F04-BF3E-7AB87C4AE85A}_is1) (Version:  - DriverIdentifier)
DriverMax 7 (HKLM-x32\...\DMX5_is1) (Version: 7.65.0.1178 - Innovative Solutions)
Dropbox (HKLM-x32\...\Dropbox) (Version: 3.8.6 - Dropbox, Inc.)
Dropbox Update Helper (HKLM-x32\...\{099218A5-A723-43DC-8DB5-6173656A1E94}) (Version: 1.3.27.33 - Dropbox, Inc.) Hidden
DVDFab 8.1.9.6 (HKLM-x32\...\DVDFab 8.1.9.6) (Version: 8.1.9.6 - Mr Blade Cracks)
DVDFab 9.1.3.3 (12/03/2014) (HKLM-x32\...\DVDFab 9_is1) (Version:  - Fengtao Software Inc.)
Emsisoft Anti-Malware (HKLM-x32\...\{5502032C-88C1-4303-99FE-B5CBD7684CEA}_is1) (Version: 10.0 - Emsisoft Ltd.)
ESET Smart Security (HKLM\...\{293ADC3B-DCF3-44C2-9CE8-19DD2B4F7646}) (Version: 8.0.312.0 - ESET, spol s r. o.)
Express Burn Disc Burning Software (HKLM-x32\...\ExpressBurn) (Version: 4.76 - NCH Software)
Fairy Puzzle (HKLM-x32\...\Fairy Puzzle_is1) (Version: 1.0 - Media Contact LLC)
ffdshow x64 v1.3.4531 [2014-06-28] (HKLM\...\ffdshow64_is1) (Version: 1.3.4531.0 - )
FFMPEG Addon (HKLM-x32\...\{111124AF-1ED4-44EF-B674-111111985342}_is1) (Version: 1.00 - FFMPEG)
FreeRIP MP3 Converter 4.5.2 (HKLM-x32\...\{501451DE-5808-4599-B544-8BD0915B6B24}_is1) (Version: 4.5.2 - GreenTree Applications SRL)
GameHouse Games Collection: Aloha Solitaire (HKLM-x32\...\Aloha Solitaire) (Version:  - )
GameHouse Games Collection: Aloha TriPeaks (HKLM-x32\...\Aloha TriPeaks) (Version:  - )
GameHouse Games Collection: Chuzzle Deluxe (HKLM-x32\...\Chuzzle Deluxe) (Version:  - )
GameHouse Games Collection: Diner Dash (HKLM-x32\...\Diner Dash) (Version:  - )
GameHouse Games Collection: Puzzle Express (HKLM-x32\...\Puzzle Express) (Version:  - )
GameHouse Games Collection: Ten Pin Championship Bowling Pro (HKLM-x32\...\Ten Pin Championship Bowling Pro) (Version:  - )
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 44.0.2403.155 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.28.1 - Google Inc.) Hidden
High-Definition Video Playback (HKLM-x32\...\{237CCB62-8454-43E3-B158-3ACD0134852E}) (Version: 7.1.13500.43.0 - Nero AG) Hidden
Hightail Desktop App (HKLM\...\{A1B827F9-8A85-4DEE-8E72-3CF347F71999}) (Version: 2.4.7.1621 - Hightail)
Intel® Chipset Device Software (HKLM-x32\...\{c6cff78a-cccb-49d5-be68-ae0ec5f0d48a}) (Version: 10.1.1.8 - Intel® Corporation) Hidden
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1010 - Intel Corporation)
Intel® Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 10.0.0.1204 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.0.0.1310 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3262 - Intel Corporation)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 4.0.0.36 - Intel Corporation)
Internet Explorer (Enable DEP) (HKLM\...\{a9264802-8a7a-40fe-a135-5c6d204aed7a}.sdb) (Version:  - )
InterVideo DVDCopy (HKLM-x32\...\{DD28F8FE-CC0B-47BD-A833-CBBC19D6A8E2}) (Version: 1.2-B1.16 - InterVideo Inc.)
ISO Opener (HKLM-x32\...\{CE235F00-F8CD-41AF-83D5-236D90E33BFB}_is1) (Version:  - www.isoopener.com)
iTunes (HKLM\...\{F73A118B-8271-47E2-8790-0C636B2539C5}) (Version: 11.1.0.126 - Apple Inc.)
Java 7 Update 71 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217025FF}) (Version: 7.0.710 - Oracle)
Jojos Fashion Show (HKLM-x32\...\Jojos Fashion Show_is1) (Version:  - My Real Games Ltd)
Kindle Converter (HKLM-x32\...\kindleConverter) (Version: 1.2.1 - eBook Converter)
K-Lite Codec Pack 11.2.8 Full (HKLM-x32\...\KLiteCodecPack_is1) (Version: 11.2.8 - )
Kobo (HKLM-x32\...\Kobo) (Version: 3.6.0 - Kobo Inc.)
Lookitup 2000 - Upgrade (HKLM-x32\...\Lookitup 2000 - Upgrade) (Version:  - )
Lookitup '99 - Upgrade (HKLM-x32\...\Lookitup '99 - Upgrade) (Version:  - )
Lovely Kitchen (HKLM-x32\...\Lovely Kitchen_is1) (Version: 1.0 - Media Contact LLC)
Magic Farm (HKLM-x32\...\Magic Farm_is1) (Version:  - My Real Games Ltd)
Magic Pets ver 1.0 (HKLM-x32\...\MagicPets_is1) (Version: 1.0 - Media Contact LLC)
Malwarebytes Anti-Malware version 2.1.8.1057 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.8.1057 - Malwarebytes Corporation)
Market Analyst 7 (HKLM-x32\...\Market Analyst 7) (Version: 7 - Market Analyst International)
MAUS StockMarket Plus (HKLM-x32\...\{B5399262-015B-4B8E-8DB9-4784D96080E3}) (Version: 13.0 - MAUS Business Systems)
MAUS StockMarket Plus (HKLM-x32\...\MAUSStockMarket) (Version:  - )
Media Player Codec Pack 4.3.7 (HKLM-x32\...\Media Player - Codec Pack) (Version: 4.3.7 - Media Player Codec Pack)
MediaInfo 0.7.71 (HKLM\...\MediaInfo) (Version: 0.7.71 - MediaArea.net)
Microsoft Camera Codec Pack (HKLM\...\{D553E8CC-5C56-4B06-AC1A-A443DFF31092}) (Version: 6.3.9723.0 - Microsoft Corporation)
Microsoft Office Excel Viewer (HKLM-x32\...\{95120000-003F-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office FrontPage 2003 (HKLM-x32\...\{90170409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft Office Professional Edition 2003 (HKLM-x32\...\{90110409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft Office Project Professional 2003 (HKLM-x32\...\{903B0409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft Office Word Viewer 2003 (HKLM-x32\...\{90850409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft PowerPoint Viewer (HKLM-x32\...\{95140000-00AF-0409-0000-0000000FF1CE}) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.8.204.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40728.0 - Microsoft Corporation)
Microsoft SQL Server Compact 3.5 SP2 ENU (HKLM-x32\...\{3A9FC03D-C685-4831-94CF-4EDFD3749497}) (Version: 3.5.8080.0 - Microsoft Corporation)
Microsoft SQL Server Compact 3.5 SP2 x64 ENU (HKLM\...\{D4AD39AD-091E-4D33-BB2B-59F6FCB8ADC3}) (Version: 3.5.8080.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
MozBackup 1.5.1 (HKLM-x32\...\MozBackup) (Version:  - Pavel Cvrcek)
Mozilla Firefox 39.0.3 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 39.0.3 (x86 en-US)) (Version: 39.0.3 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 38.1.0 - Mozilla)
Mozilla Thunderbird 38.1.0 (x86 en-US) (HKLM-x32\...\Mozilla Thunderbird 38.1.0 (x86 en-US)) (Version: 38.1.0 - Mozilla)
MP3 Rocket (HKLM-x32\...\MP3 Rocket) (Version: 6.4.7 - MP3 Rocket Inc)
MSVC80_x64_v2 (HKLM\...\{4D668D4F-FAA2-4726-834C-31F4614F312E}) (Version: 1.0.3.0 - Nokia) Hidden
MSVC80_x86_v2 (HKLM-x32\...\{6D3245B1-8DB8-4A23-9CD2-2C90F40ABAF6}) (Version: 1.0.3.0 - Nokia) Hidden
MSVC90_x64 (HKLM\...\{AB071C8B-873C-459F-ACA9-9EBE03C3E89B}) (Version: 1.0.1.2 - Nokia) Hidden
MSVC90_x86 (HKLM-x32\...\{AF111648-99A1-453E-81DD-80DBBF6DAD0D}) (Version: 1.0.1.2 - Nokia) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (HKLM-x32\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2758694) (HKLM-x32\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft Corporation)
MyDriveConnect 4.0.3.2180 (HKLM-x32\...\MyDriveConnect) (Version: 4.0.3.2180 - TomTom)
NeoSetup Updater (HKLM-x32\...\RPD_is1) (Version: 3.9.0.0 - Innovative Solutions)
Nero BurnLite 10 (HKLM-x32\...\{842BEE12-CCCB-43F4-ABAF-CBA6DFE2583D}) (Version: 10.0.10600 - Nero AG)
Nero BurnLite 10 (HKLM-x32\...\{AB627AF2-9C7E-4DBD-816B-3B2646B81E89}) (Version: 10.0.10500.5.100 - Nero AG)
Nero BurnRights 10 (HKLM-x32\...\{943CFD7D-5336-47AF-9418-E02473A5A517}) (Version: 4.2.10500.1.102 - Nero AG)
Nero CoverDesigner 10 (HKLM-x32\...\{FCF00A6E-FB58-477A-ABE9-232907105521}) (Version: 5.2.11400.11.100 - Nero AG)
Nero DiscSpeed 10 (HKLM-x32\...\{34490F4E-48D0-492E-8249-B48BECF0537C}) (Version: 6.2.10500.2.100 - Nero AG)
Nero Express 10 (HKLM-x32\...\{70550193-1C22-445C-8FA4-564E155DB1A7}) (Version: 10.2.11500.17.100 - Nero AG)
Nero InfoTool 10 (HKLM-x32\...\{F412B4AF-388C-4FF5-9B2F-33DB1C536953}) (Version: 7.2.10400.5.100 - Nero AG)
Nero MediaHub 10 (HKLM-x32\...\{1F7FB68F-52F6-46A3-B42F-38CE46295AE5}) (Version: 1.2.12900.31.100 - Nero AG)
Nero Multimedia Suite 10 Essentials (HKLM-x32\...\{7E21FC0E-E116-44BD-A38E-3149F5E14496}) (Version: 10.5.10000 - Nero AG)
Nero Recode 10 (HKLM-x32\...\{8ECEC853-5C3D-4B10-B5C7-FF11FF724807}) (Version: 4.8.10400.3.100 - Nero AG)
Nero StartSmart 10 (HKLM-x32\...\{F61D489E-6C44-49AC-AD02-7DA8ACA73A65}) (Version: 10.2.11300.12.100 - Nero AG)
Nero Update (HKLM-x32\...\{65BB0407-4CC8-4DC7-952E-3EEFDF05602A}) (Version: 1.0.0018 - Nero AG)
Nero Vision 10 (HKLM-x32\...\{9A4297F3-2A51-4ED9-92CA-4BCB8380947E}) (Version: 7.2.15100.15.100 - Nero AG)
NETGEAR NeoTV for Windows (HKLM-x32\...\{8EDE6FDA-2C30-436A-B1BF-00D8033925D3}) (Version: 1.9.0034 - NETGEAR)
Nokia Connectivity Cable Driver (HKLM-x32\...\{29373274-977E-413C-A4DE-DC0F8E80C429}) (Version: 7.1.172.0 - Nokia)
Nokia PC Suite (HKLM-x32\...\{866C4563-ED53-43F3-A29D-8BEE2BD1BA3C}) (Version: 7.1.180.94 - Nokia) Hidden
Nokia PC Suite (HKLM-x32\...\Nokia PC Suite) (Version: 7.1.180.94 - Nokia)
Nokia Suite (HKLM-x32\...\{88B6F9DE-C80F-4A70-ACF6-BEE933679170}) (Version: 3.8.54.0 - Nokia) Hidden
Nokia Suite (HKLM-x32\...\Nokia Suite) (Version: 3.8.54.0 - Nokia)
OMNIKEY 3x21 PC/SC Driver (HKLM-x32\...\{62B8D8A1-D4A9-43D7-BC85-450FFC7644B7}) (Version: 3.0.1.0 - HID Global GmbH)
OpenSSL 0.9.8l Light (32-bit) (HKLM-x32\...\OpenSSL Light (32-bit)_is1) (Version:  - OpenSSL Win32 Installer Team)
OpenVPN 2.3.6-I001  (HKLM-x32\...\OpenVPN) (Version: 2.3.6-I001 - )
ORunner (HKLM-x32\...\ORunner_is1) (Version: 1.0 - Media Contact LLC)
Pacxon ver 1.0 (HKLM-x32\...\Pacxon_is1) (Version: 1.0 - Media Contact LLC)
PC Connectivity Solution (HKLM-x32\...\{6D01D1B1-17BD-4F10-BB11-F08F0C47D42B}) (Version: 12.0.109.0 - Nokia)
PhotoInstrument 7.2 (HKLM-x32\...\{5A7A2AED-781B-45DC-AAF6-EAA3A9370C83}}_is1) (Version:  - Fatykhov Timur)
PhotoStage Slideshow Producer (HKLM-x32\...\PhotoStage) (Version: 2.52 - NCH Software)
PowerDVD (HKLM-x32\...\{6811CAA0-BF12-11D4-9EA1-0050BAE317E1}) (Version: 7.0.1702.0 - CyberLink Corporation)
Pretty Barbie Dress Up (HKLM-x32\...\Pretty Barbie Dress Up_is1) (Version:  - My Real Games Ltd)
Prism Video File Converter (HKLM-x32\...\Prism) (Version: 2.10 - NCH Software)
ProxyWay (HKLM-x32\...\{620797B0-A022-4B57-A95E-DD7DD0321040}) (Version: 5.0 - ProxyWay)
QuickTime 7 (HKLM-x32\...\{3D2CBC2C-65D4-4463-87AB-BB2C859C1F3E}) (Version: 7.76.80.95 - Apple Inc.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.88.617.2014 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7443 - Realtek Semiconductor Corp.)
Recuva (HKLM\...\Recuva) (Version: 1.52 - Piriform)
Samantha Swift and the Hidden Roses of Athena (HKLM-x32\...\Samantha Swift and the Hidden Roses of Athena) (Version: 1.1.0.0 - MumboJumbo)
Samsung Data Migration (HKLM-x32\...\{D4DE3DB4-7734-47E5-8D92-B80146311406}) (Version: 2.7 - Samsung)
Samsung Drive Manager (HKLM-x32\...\{9F1A6A24-4901-42F6-A355-5DD2B82E62AE}) (Version: 1.0.172 - Clarus, Inc.)
Samsung Magician (HKLM-x32\...\{29AE3F9F-7158-4ca7-B1ED-28A73ECDB215}_is1) (Version: 4.5.1 - Samsung Electronics)
Spamihilator 1.6.0 (64 bit) (HKLM\...\{4F7A5C94-1A9E-4F41-BD1B-1D32A799F7DD}) (Version: 1.6.0 - Michel Krämer)
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)
Spin It Again (HKLM-x32\...\Spin It Again) (Version:  - Acoustica)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 5.6.1032 - SUPERAntiSpyware.com)
Switch Sound File Converter (HKLM-x32\...\Switch) (Version: 4.52 - NCH Software)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
TAP-Windows 9.9.2 (HKLM\...\TAP-Windows) (Version: 9.9.2 - )
TeamViewer 10 (HKLM-x32\...\TeamViewer) (Version: 10.0.45862 - TeamViewer)
Tixati (HKLM-x32\...\tixati) (Version:  - )
TomTom HOME (HKLM-x32\...\{99072AB4-D795-44D5-9D65-E3C9F8322C97}) (Version: 2.9.7 - TomTom)
TomTom HOME Visual Studio Merge Modules (HKLM-x32\...\{8F3C31C5-9C3A-4AA8-8EFA-71290A7AD533}) (Version: 1.0.2 - TomTom International B.V.)
TranSync Desktop x64 (HKLM\...\{C715CDCE-123F-422A-9359-FAC498223DE0}) (Version: 1.0 - ) Hidden
TranSync Desktop x64 (HKLM-x32\...\TranSync Desktop x64) (Version: 1.0 - Somnetics International, Inc.)
TriO: The Great Settlement (HKLM-x32\...\Trio_is1) (Version: 1.0 - Media Contact LLC)
Tropical Fish Shop (HKLM-x32\...\Tropical Fish Shop_is1) (Version: 1.0 - Media Contact LLC)
TSST OEM Content (HKLM-x32\...\{885AFEC2-0809-47CE-8B3F-00AEC19DDD5F}) (Version: 10.0.10300.0.0 - Nero AG)
VC80CRTRedist - 8.0.50727.6195 (HKLM-x32\...\{933B4015-4618-4716-A828-5289FC03165F}) (Version: 1.2.0 - DivX, Inc) Hidden
Visual Studio C++ 10.0 Runtime (HKLM-x32\...\{4412F224-3849-4461-A3E9-DEEF8D252790}) (Version: 10.0.0 - TomTom International B.V.)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.1 - VideoLAN)
Vuze (HKLM-x32\...\8461-7759-5462-8226) (Version: 5.2.0.0 - Azureus Software, Inc.)
Webroot SecureAnywhere (HKLM-x32\...\WRUNINST) (Version: 9.0.1.35 - Webroot)
whois 2.8.9 (HKLM-x32\...\whois_is1) (Version:  - Nsasoft LLC.)
WinDjView 1.0.3 (HKLM-x32\...\WinDjView) (Version: 1.0.3 - Andrew Zhezherun)
Windows 7 Codec Pack 4.1.0 (HKLM-x32\...\Windows 7 - Codec Pack) (Version: 4.1.0 - Windows 7 Codec Pack)
Windows Driver Package - Nokia Modem  (02/25/2011 4.7) (HKLM\...\E0AC723A3DE3A04256288CADBBB011B112AED454) (Version: 02/25/2011 4.7 - Nokia)
Windows Driver Package - Nokia Modem  (02/25/2011 7.01.0.9) (HKLM\...\72A50F48CC5601190B9C4E74D81161693133E7F7) (Version: 02/25/2011 7.01.0.9 - Nokia)
Windows Driver Package - Nokia pccsmcfd LegacyDriver  (05/31/2012 7.1.2.0) (HKLM\...\62BBD193ADFDBB228C7E1ADB56463F5732FF7F6F) (Version: 05/31/2012 7.1.2.0 - Nokia)
Windows Driver Package - Silicon Laboratories (silabenm) Ports  (03/19/2014 6.7.0.0) (HKLM\...\B97004A400E30DCF940971EFA7A0C13C6B0A4B66) (Version: 03/19/2014 6.7.0.0 - Silicon Laboratories)
Windows Media Player Firefox Plugin (HKLM-x32\...\{69FDFBB6-351D-4B8C-89D8-867DC9D0A2A4}) (Version: 1.0.0.8 - Microsoft Corp)
Windows XP Mode (HKLM\...\{1374CC63-B520-4f3f-98E8-E9020BF01CFF}) (Version: 1.3.7600.16432 - Microsoft Corporation)
WinRAR 5.20 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.20.0 - win.rar GmbH)
WiseWise Care 365 3.76 (HKLM-x32\...\Wise Care 365_is1) (Version: 3.76 - WiseCleaner.com, Inc.)
Wise Data Recovery 3.44 (HKLM-x32\...\Wise Data Recovery_is1) (Version: 3.44 - WiseCleaner.com, Inc.)
 Disk Cleaner 8.61 (HKLM-x32\...\Wise Disk Cleaner_is1) (Version: 8.61 - WiseCleaner.com, Inc.)
Wise Folder Hider 3.17 (HKLM-x32\...\Wise Folder Hider_is1) (Version: 3.17 - WiseCleaner.com, Inc.)
Wise Memory Optimizer 3.34 (HKLM-x32\...\Wise Memory Optimizer_is1) (Version: 3.34 - WiseCleaner.com, Inc.)
Wise PC 1stAid 1.35 (HKLM-x32\...\Wise PC 1stAid_is1) (Version: 1.35 - WiseCleaner.com, Inc.)
Wise Program Uninstaller 1.63 (HKLM-x32\...\Wise Program Uninstaller_is1) (Version: 1.63 - WiseCleaner.com, Inc
.)
WPS Office (9.1.0.4746) (HKCU\...\WPS Office) (Version: 9.1.0.4746 - Kingsoft Corp.)
X Codec Pack (HKLM\...\X Codec Pack) (Version: 2.6.7 - X Codec Pack team)
Yeti Bubbles (HKLM-x32\...\YetiBubbles_is1) (Version: 1.0 - Media Contact LLC)

 

========================= Memory info: ===================================
Percentage of memory in use: 19%
Total physical RAM: 16258.43 MB
Available physical RAM: 13084.94 MB
Total Virtual: 32515.07 MB
Available Virtual: 28058.83 MB

 

========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:465.66 GB) (Free:324.38 GB) NTFS
2 Drive d: () (Fixed) (Total:931.51 GB) (Free:856.19 GB) NTFS
4 Drive g: (Data) (Fixed) (Total:0.1 GB) (Free:0.08 GB) NTFS
5 Drive h: (New Volume) (Fixed) (Total:1863.01 GB) (Free:452.32 GB) NTFS
6 Drive i: (OG) (Fixed) (Total:1863.01 GB) (Free:1403.85 GB) NTFS
7 Drive j: () (Fixed) (Total:1862.92 GB) (Free:1637.11 GB) NTFS

 

========================= Users: ========================================

User accounts for \\DARRYL-PC

Administrator            DarrenS                  Darryl                  
Guest                   

**** End of log ****

Attached Files

  • Attached File  MTB.txt   42.88KB   3 downloads

Edited by hamluis, 19 August 2015 - 12:59 PM.


#6 hamluis

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Posted 19 August 2015 - 01:02 PM

I would start by...

 

    a.  Removing every program where Wise is the developer.

 

     b.  Moving this topic to Am I Infected forum for a malware check.  You seem to like the converters that are (IMO) often a lure to installing adware/malware onto a system voluntarily.  Topic moved to Am I Infected.

 

Louis



#7 smithassoc

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Posted 19 August 2015 - 08:54 PM

Hi Louis,

Thanks,I did remove all Wise Programs (a good lesson to learn)

I can't see the point of moving this Topic over to I am infected as I have & are using MalwareBytes & also Webroot Secure Anywhere & also SuperAnti Virus Programs which will pick up any adware & Malware

It may have been a wise program (or others) which altered or deleted windows settings for  my Network

I have tried all I know to try & correct the problem,BUT without SUCCESS

This is why I am trying to get HELP from somebody like your self which knows a lot lot more about Computers & settings & how to alter them

I appreciate your imputs to date

If you cannnot be any futher assistance,can you please advise where I can get help to solve my problem

Thanks again

'regards

Darryl



#8 hamluis

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Posted 20 August 2015 - 09:05 AM

If you look at the errors posted in MTB...I think that you will see that your errros point to various problems...but none point to a networking problem, except one.

 

Looking at a Google list of noted topics reflecting this error...they majority seem to involve malware topics.

 

Even though you reflect a hard drive controller error...from what I can interpret, there is no apparent problem with any of your drives.

 

I merely add 1 and 1 and sometimes I come up with 3...but a malware check is just the step that I would take if this were my system.

 

The other logical suspects for your situation...would entail some sort of hardware problem or some sort of malware problem.  This is not a forum for troubleshooting either one of those two possible causes of consternation for users.

 

Let's see what the other members of this forum may have to contribute regarding your situation.

 

Louis



#9 wing987

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Posted 20 August 2015 - 12:35 PM

I would agree with Hamluis. This is not a case of "for certain you are infected" but rather a note that due to what you have had installed (and the history of said programs of installing malware) and the errors that are listed it would be highly beneficial to ensure that your system is clean before we move on to more in depth troubleshooting.  This can eliminate some incorrect information that may be perceived by others who act on the assumption of a clean system, since malware can affect a system in many and unpredictable ways.  Any fix attempts with malware on the system could actually make things worse.

 

That being said, let see if we can use more reputable sources for your malware scanning.  Although others have many preferred methods, I prefer to use malwarebytes. If you have the install media for Webroot Secure Anywhere and SuperAnti Virus then please uninstall these programs and install malwarebytes from malwarebytes.com (you can use the free version).   Once installed please scan your entire machine and remove any discoveries.  Once completed go ahead an uninstall malwarebytes and reinstall your preferred software.

 

Remember, this is just one step in a series to ensure that you are functioning.  There is no point to fixing something only to leave the problem in place, provided that this IS the problem.  It is still very possible that the problem is something else entirely, it is too early in the process.  A lot of people on here, like myself, are professionals and we do this for a living.  We are not trying to belittle or ignore your stated problem, we are only volunteering to help. Computers tend to act in unpredictable ways that for those who do not understand all of the pieces at work look like they cannot be related.  Please understand that we are following tried and true methods to ensure that we fix the problem without introducing new ones or ignoring the true cause.


-- Windows 7 Ultimate on custom built system, Windows 10 on under powered laptop. Sophos UTM 9, Ubuntu Server and Windows Server 2008 R2. HyperV Virtualization --

 

"The hottest places in hell are reserved for those who in a period of moral crisis maintain their neutrality," John F. Kennedy


#10 smithassoc

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Posted 21 August 2015 - 12:22 AM

Hi Wing987,Thank you for your kind input

I Deleted Webroot Secure Anywhere & also Super Anti Virus & went through my Computer & delete a lot of unused & unwanted programs(nothing to do with operation of my Computer)

I have had Malwarebytes for quite some time

I ran this program & also another Anti malware Program(Emsisoft) & neither of them detected any Malware or discoveries

I am extremely thankful for yours and Hamluis help & assistance

I am a great believer that every body to their own field

eg;I am a retired Electrical contractor (for 29 years) a Builder,School teacher ETC could not advise me about Electrical & I believe you in your field have a far superior knowledge of Computers & I would be the last to tell you your Job or advise you

I still need yours & Mamluis Support

Kind regards

Darryl



#11 smithassoc

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Posted 21 August 2015 - 12:27 AM

Sorry I forgot to tell you 1 other thing

Since Running Malwarebytes etc ,every time I went to search (bottom left hand corner of the Computer(search programs & Files) regardless what I searched for,every time MTB data File came up only,in the finish,I deleted it

Darryl



#12 wing987

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Posted 21 August 2015 - 01:07 PM

Darryl,

     Have you ensured that you computer is up to date with all of the patches from Microsoft? If not, please ensure you update the computer.  It may take multiple restarts and checking the updates again, as some updates are dependent on others to be present before they can be found.  Pay particularly close attention to the updates for you .Net framework.  One such update associated with the error code you listed is here. I know that this is for the Zune, but problems with the .Net framework can cause issues across the board.  The .Net framework is commonly messed up with virus' or malware, which might have been the case in this situation.

 

To clarify, what I am looking for is that the systems on all computers involved have been fully updated and would thus have the exact same structure, the .Net framework being of importance in particular.

 

As for the MTB data file, thank you for mentioning it.  Let's address this after we resolve the first issue.

 

edit: added clarifying sentence


Edited by wing987, 21 August 2015 - 01:21 PM.

-- Windows 7 Ultimate on custom built system, Windows 10 on under powered laptop. Sophos UTM 9, Ubuntu Server and Windows Server 2008 R2. HyperV Virtualization --

 

"The hottest places in hell are reserved for those who in a period of moral crisis maintain their neutrality," John F. Kennedy


#13 wing987

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Posted 21 August 2015 - 01:10 PM

 

I Deleted Webroot Secure Anywhere & also Super Anti Virus & went through my Computer & delete a lot of unused & unwanted programs(nothing to do with operation of my Computer)

 

Could you also please re-run Speccy and post the results like you did before? Thank you.

 

I also noticed that you have CCleaner and a few other maintenance programs.  Did you perhaps run any registry cleaner before the problems began? This would be highly ill advised. Although this was a useful function when RAM was at a premium it was always risky, and in todays systems the risk now highly outweighs any benefits that you could possibly obtain.  Sadly, if you did run a registry cleaner before the problems began it is very likely that this could be the root cause, and the bad information is that the easiest and best way to fix this is a complete factory restore of the computer.  Registry problems can be a pain in the neck, to put it VERY politely.

 

edit: added comment about registry cleaner


Edited by wing987, 21 August 2015 - 01:27 PM.

-- Windows 7 Ultimate on custom built system, Windows 10 on under powered laptop. Sophos UTM 9, Ubuntu Server and Windows Server 2008 R2. HyperV Virtualization --

 

"The hottest places in hell are reserved for those who in a period of moral crisis maintain their neutrality," John F. Kennedy


#14 smithassoc

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Posted 22 August 2015 - 08:11 PM

Hi Wing987,

I thought I had problems BUT now I have

I accidently was in User Account Control & some how I clicked on UAC & My Computer went into Shut Down Auto within 5 minutes for which I could not stop

Are the rebott,I cannot access much on my Computer

re;Windows up date comes up up with a error 800706e & I cannot alter are trying mant things

System Maintenance;cannot Access

Right Click on Computer,Properties=C:\Windows\system32\systempropertiesprotection.exe (data of this type is not supported)

Same with Advanced system settings

Home Group C:\Windows\system32\msdt.exe (data of this type is not supported

I tried to open Miniboxtool.exe & also Speccy (data of this type is not supported

My Back up System;Acronis Tue Image 2015 on External J Drive (data of this type is not supported

HELP HELP HELP PlLEAS PLEASE

Regards

Darryl



#15 wing987

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Posted 24 August 2015 - 03:18 PM

There are a lot of options for recovery, but your system is failing to use media that is common. Since this occurred immediately after we tried clean your system it makes me believe that it was infected, or you had software on your computer that caused more damage than good (such as a registry cleaner). Start over and be careful about anything and everything you re-install.  If possible change out your hard drive for a new one for the operating system, then carefully scan and recover your important documents using the hard old drive as external media one file at a time. This is not a best practice since you greatly increase the risk for reinfection.

 

The constant rebooting is obviously an issue and shows possible corruption of core files, as well as many other possible causes. The unsupported file types shows a strong resemblance to ransomware, however the lack of encryption or method of paying to release the files makes it more likely that a core function was corrupted by malware or a cleaner that screwed things up more than helped. Like a doctor looking at a sick patient, I am only saying the most likely cause and there is always the chance that it is something else entirely.

 

 Looking at your model, H97M-D3H, this looks like a custom build.  If so you should have a copy of your operating system from when it was built.  As much as you may dislike this, I recommend a full reset of your system. 

 

in order:

*Insert the OS software disk and boot from the CD, 

*reinstall your operating system. 

*update MS with all updates

*install a trusted AV

*install a trusted anti-malware

*update drivers and firmware

 

You will lose everything if you do not use a brand new drive, sadly, but at this point the damage has been done and fixing it can leave remnants that will haunt your system forever (if it could be fixed at all)

 

If this is NOT a custom built system you may have a factory image that you can restore.  You can look up the instructions for your vendor with google.

 

Since you have Acronis on your system you might already have a bootable drive that you can use to boot from and reinstall the image from that recovery point. I do not recommend this since you may also reinstall the infection that started this in the first place. But if you absolutely must...then you will lose a minimal amount of files depending on your most recent backup, but you will have the highest risk of reinfection.


-- Windows 7 Ultimate on custom built system, Windows 10 on under powered laptop. Sophos UTM 9, Ubuntu Server and Windows Server 2008 R2. HyperV Virtualization --

 

"The hottest places in hell are reserved for those who in a period of moral crisis maintain their neutrality," John F. Kennedy





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