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Black Screen Crash


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#1 GT214

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Posted 16 August 2015 - 06:31 PM

Hi guys,
 
 
I've been using my personally assembled system for 4 years now with some upgrades along the way. For the last few months I have been getting these crashes where my screen goes black (monitor LED goes orange. It is white when it receives signal). The computer remains on but unresponsive and I need to reboot. Also, an additional detail is if I were listening to music at the time of the crash, the music does not carry on playing. All sounds stop, so the entire system crashes rather than the monitor simply losing signal. A few times however, rather than hang the computer has restarted completely to desktop. 
 
In the event viewer the crashes usually have a Kernel Windows Kernel event ID 41 error, I suspect this is from my hard reboot. 
 
 
When do the crashes occur? Generally during some sort of intense activity, usually gaming. In particular I have noticed that the crash also often occurs as I alt-tab out or exit the game. I'm pretty sure this is not a software/driver issue as I just cleaned installed to Windows 10 and the problem has still persisted. Interestingly, when stress testing the crash has never occurred during the stress tests. No crashes during or after Prime95 and no crashes during Furmark. However, after exiting Furmark the crash occurs. This crash does not occur immediately but about a minute after. I've been able to recreate this a few times with the crash occurring only after exiting the program. 
 
 
At the moment I'm completely stumped as to what it could be. I've run memtest for about 30 minutes with no errors. I will run it overnight but RAM does not seem to be the problem. The crashes exclusively occur after some sort of intensive application (games or stress test). And often immediately after exiting or alt-tabbing out of the application at that. 
 
 
With the crash after Furmark, I'm thinking it may be the GPU? Or could this be a symptom of PSU failure? I checked my 12v rail voltage in the BIOS and it seems to be fine. 
 
 
Any insight would be much appreciated. 


PC Specs:

i5 2500k 
GTX 780 
8GB RAM Corsair XMS3
128GB SSD Samsung EVO 840
1TB HDD Samsung F3
 
Motherboard MSI P67A-G45
PSU 620Watt Antec High Current Gamer
 
OS: Windows 10 


P.S. Regarding the Sysnative app  my documents folder is not on my OS (C:) drive and so the app is failing to run properly. I get the following:
 
 
 
   Copy and paste the following information to the
   forum where you are receiving assistance:
*********************************************************************
 
Microsoft Windows [Version 10.0.10240]
 
  HomeDrive C:
  HomePath \Users\xxxx
  Userprofile C:\Users\xxxx
*********************************************************************

Please find Perfmon attached though.

Attached Files

  • Attached File  BSOD.zip   155.33KB   1 downloads

Edited by GT214, 16 August 2015 - 06:44 PM.


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#2 usasma

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Posted 18 August 2015 - 08:20 AM

No significant info in the BSOD.zip report.

We'll need this info in order to proceed:

Upload Dump Files:
NOTE:  If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
Please go to C:\Windows\Minidump and zip up the contents of the folder.  Then upload/attach the .zip file with your next post.
Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there.  If it still won't let you zip them up, post back for further advice.

If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP.  If you find it, zip it up and upload it to a free file hosting service.  Then post the link to it in your topic so that we can download it. 

Also, search your entire hard drive for files ending in .dmp, .mdmp, and .hdmp.  Zip up any that you find and upload them with your next post.

Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file):  http://www.carrona.org/setmini.html
More info on dump file options here: http://support.microsoft.com/kb/254649

MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter.  Then navigate to Desktop to retrieve the TEST.NFO file.  If you have difficulties with making this work, please post back.  Then zip up the .nfo file and upload/attach the .zip file with your next post.

systeminfo:
Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter.  Then navigate to Desktop to retrieve the syteminfo.txt file.  If you have difficulties with making this work, please post back.  Then zip up the .txt file and upload/attach the .zip file with your next post.

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 GT214

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Posted 18 August 2015 - 10:33 AM

Ok, so I've attached the requested files. The Memory.dmp file (there was oddly only one minidump) is very big (400mb unzipped and 100mb zipped) so I have decided to upload it to mediafire. 

 

https://www.mediafire.com/?9vx47zmy61tt713

 

A more general update is that I've tried to recreate the crash but without success. Even after long periods of intensive use (Playing a particular Steam game which in the past I would encounter the crash so frequently as to make the game unplayable) and running FurMark I haven't had the crash. I haven't changed anything in between, so I'm unsure as to what has happened. 

 

Additional details:

 

I used to get the crash very regularly upon using intense applications initially. I cleaned my case and reseated my heat sink which greatly reduced the crashes. So, I thought it was a temperature issue which was resolved. I then upgraded to Windows 10 (doubt it was a causal factor but I thought I would add this detail) and the system was generally stable. However, I did encounter a few isolated crashes (same symptoms, Blacks screen). From an initial isolated one or two I had another 3 or so crashes which culminated in my original post (with the FurMark crashes etc...). 

Attached Files



#4 usasma

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Posted 18 August 2015 - 05:34 PM

Your UEFI/BIOS (version V1.10) dates from 2011.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Very few BSOD's in the WER section of MSINFO32, but many Live Kernel Events.

Let's have a look at this report:

 

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 

MSI Afterburner (along with Riva Tuner and EVGA Precision) is known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys).  Please un-install them immediately!

If you're overclocking, please stop the overclock while we're troubleshooting.  Feel free to resume the overclock once the system has been stabilized.

 

Memory dump is a STOP 0x116 (video) error.  Please follow these troubleshooting suggestions:  http://www.sysnative.com/forums/bsod-kernel-dump-analysis-debugging-information/35-video-tdr-timeout-0x116-0x117.html#post29532
Also, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

Analysis:
The following is for informational purposes only.

[font=lucida console]**************************Sun Aug 16 18:34:44.316 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\081615-5812-01.dmp]
Windows 8 Kernel Version 10240 MP (4 procs) Free x64
Built by: [B]1024[/B]0.16430.amd64fre.th1.150807-2049
System Uptime:[B]0 days 0:26:04.985[/B]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :[B]nvlddmkm.sys ( nvlddmkm+151ecc )[/B]
BugCheck [B]116, {ffffe000a896a4c0, fffff8003ebf1ecc, ffffffffc00000b5, a}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000116]VIDEO_TDR_FAILURE (116)[/url]
Arguments:
Arg1: ffffe000a896a4c0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8003ebf1ecc, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc00000b5, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 000000000000000a, Optional internal context dependent data.
BUGCHECK_STR:  0x116
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x116_IMAGE_nvlddmkm.sys[/B]
CPUID:        "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: [B]3293[/B]
  BIOS Version                  V1.10
  BIOS Release Date             03/31/2011
  Manufacturer                  MSI
  Product Name                  MS-7673
  Baseboard Product             P67A-G45 (MS-7673)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
[font=lucida console]**************************Sun Aug 16 18:34:44.316 2015 (UTC - 4:00)**************************
MBfilt64.sys                Thu Jul 30 23:40:32 2009 (4A7267B0)
HECIx64.sys                 Tue Oct 19 19:33:43 2010 (4CBE2AD7)
speedfan.sys                Sat Dec 29 15:59:35 2012 (50DF59B7)
cmudaxp.sys                 Sun Jul 21 21:24:04 2013 (51EC89B4)
rt640x64.sys                Wed Apr  1 10:34:31 2015 (551C01F7)
nvhda64v.sys                Thu Apr 16 15:03:16 2015 (55300774)
RTCore64.sys                Fri Apr 24 03:01:47 2015 (5539EA5B)
RTKVHD64.sys                Tue Jun 16 06:55:05 2015 (55800089)
intelppm.sys                Thu Jul  9 23:12:59 2015 (559F383B)
nvlddmkm.sys                Wed Jul 22 20:15:19 2015 (55B03217)
[/font]
http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=speedfan.sys
http://www.carrona.org/drivers/driver.php?id=cmudaxp.sys
rt640x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=RTCore64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys

 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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