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Boot pauses on black screen with cursor, possible PlugPlay Start issue


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#1 ahecht

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Posted 16 August 2015 - 09:10 AM

My computer used to boot very quickly (less than 20 seconds to desktop, I'm on an SSD), but at some point recently it started pausing at a black screen with the cursor in the middle for about 40 seconds before getting to the logon screen. I ran Xbootmgr and it shows that PlugPlay start is taking 40029ms, during which time Xperfview shows that there is no disk or CPU activity.
 

This is the line from the xperf XML from a boot trace that is worrying me:
     <serviceTransition name="PlugPlay" group="PlugPlay" transition="start"
                         totalTransitionTimeDelta="40048" firstCheckpointTimeDelta="18" processingTimeDelta="40029"
                         container="DcomLaunch svchost (956)" startedAt="5644" firstCheckpointedAt="5663" endedAt="45693"/>
 
I've attached the full XML file below.
 
I have no errors in the error log after booting (other than a long gap before "Plug and Play service" reports that it entered the running state), booting with all USB devices unplugged doesn't help, nor does booting in safe mode (with or without networking) or doing a clean startup.
 
Any help identifying what's actually causing the issue?
 
System Information:
 
Spoiler

Attached Files



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#2 usasma

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Posted 18 August 2015 - 07:54 AM

Let's try looking at these reports:

1)  Please provide this information (even though you may not be reporting BSOD's) so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 ahecht

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Posted 18 August 2015 - 08:15 AM

Let's try looking at these reports:

1)  Please provide this information (even though you may not be reporting BSOD's) so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 

I already provided the perfmon above, the Sysnative files are attached along with the zipped evtx file.

Attached Files


Edited by ahecht, 18 August 2015 - 08:18 AM.


#4 usasma

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Posted 18 August 2015 - 10:58 AM

Hundreds (if not thousands) of VSS errors in the Admin logfile!

VSS error research found this topic:  https://technet.microsoft.com/en-us/library/Cc734571%28v=WS.10%29.aspx

 

I see at least 8 failed attempts to update to Win10 in the Admin log - please describe what happened.

In most cases (at work), we end up wiping a system that behaves like this and start over fresh.

 

Only 231 Windows Updates installed.  Most systems have 300 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

Your UEFI/BIOS (version P1.30) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

You're using about 7gB of physical memory.  Check Task Manager to find out what's consuming it all.

Please let us know what it is.


Edited by usasma, 18 August 2015 - 10:59 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 ahecht

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Posted 18 August 2015 - 03:49 PM

Hundreds (if not thousands) of VSS errors in the Admin logfile!

VSS error research found this topic:  https://technet.microsoft.com/en-us/library/Cc734571%28v=WS.10%29.aspx

 

I see at least 8 failed attempts to update to Win10 in the Admin log - please describe what happened.

In most cases (at work), we end up wiping a system that behaves like this and start over fresh.

 

Only 231 Windows Updates installed.  Most systems have 300 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

Your UEFI/BIOS (version P1.30) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

You're using about 7gB of physical memory.  Check Task Manager to find out what's consuming it all.

Please let us know what it is.

 

  1. VSS errors were related to a malfunctioning "Crashplan" backup client. I have since fixed that issue by moving the cache location to a different drive, and while it got rid of the VSS errors it didn't help my boot problems.
  2. I never attempted a Win10 update, but I do have the little icon in the corner. I had to do some of the hacks recommended online to get that icon to appear (I used the instructions here: http://techdows.com/2015/06/how-to-enable-get-windows-10-app-icon-windows-7-or-8-1-taskbar.html) which may have logged those entries.
  3. As part of troubleshooting this problem, I did an in-place update of Windows 7 SP1, which wipes out the Windows Updates. I went through the several reboot cycles until my Windows Update status was green. It's possible that many older updates have been consolidated, which is why I only got 231.
  4. I will attempt the BIOS update tonight.
  5. I had Adobe Photoshop running at the time, which was using most of that 7gb. I also had Chrome open, which can take up almost 2GB by itself.


#6 ahecht

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Posted 18 August 2015 - 10:48 PM

 

Your UEFI/BIOS (version P1.30) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

 

No change after updating the BIOS. The BIOS updater tool also recommended a bunch of driver updates, which I installed and which didn't help (I had to roll back the Intel Rapid Storage driver because it caused a BSOD, but the other drivers didn't change anything).



#7 usasma

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Posted 19 August 2015 - 06:57 AM

Not much left in the way of repairs for W7 systems.

Maybe try Process Monitor and set it to bootlog?  That may give some additional clues as to what's going on with the slow boot.

 

Search Google for xperf - it'll give a lot of MSDN/TechNet results for troubleshooting (I've never been any good with xperf myself)

 

Or, backup your stuff, then wipe and reinstall Windows?

 

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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