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suspect Firefox has been "hijacked"


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11 replies to this topic

#1 ak74

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Posted 15 August 2015 - 06:51 PM

If I suspect that my firefox browser may be infected, whats the first steps I should take please? I did a HIJACKTHIS and saved a log file here:

Attached Files


Edited by hamluis, 16 August 2015 - 07:07 AM.
Moved from Win 7 to Malware Removal Logs - Hamluis.


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#2 nasdaq

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Posted 17 August 2015 - 07:56 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).
  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.
POST THE LOG FOR MY REVIEW.

Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.

===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
===


How is the computer running now?
Wait for further instructions.

#3 ak74

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Posted 17 August 2015 - 08:29 AM

Nasdaq,

 

         TYVM for the reply but I just read the forums rules at the top and realized I shouldn't have posted this here. Shall we delete this thread and I can repost over in the proper forum?

 

Thanks again,

 

AK



#4 nasdaq

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Posted 17 August 2015 - 12:52 PM

No you can post the logs here. I will review them

#5 ak74

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Posted 19 August 2015 - 08:28 PM

 

 

 

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#6 ak74

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Posted 19 August 2015 - 08:31 PM

Heres the last of the 1st round of scans.

 Thank you for your help!

Attached Files



#7 nasdaq

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Posted 20 August 2015 - 07:45 AM

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.
Please copy the entire contents of the code box below to the a new file.


start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

HKLM-x32\...\Run: [] => [X]
HKU\S-1-5-21-2242415536-1016857810-4291897031-1000\...\Run: [ASRockXTU] => [X]
HKU\S-1-5-21-2242415536-1016857810-4291897031-1000\...\Run: [zASRockInstantBoot] => [X]
HKU\S-1-5-21-2242415536-1016857810-4291897031-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\...\Run: [ASRockXTU] => [X]
HKU\S-1-5-21-2242415536-1016857810-4291897031-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\...\Run: [zASRockInstantBoot] => [X]
Toolbar: HKU\S-1-5-21-2242415536-1016857810-4291897031-1000 -> No Name - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} -  No File
Toolbar: HKU\S-1-5-21-2242415536-1016857810-4291897031-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0 -> No Name - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} -  No File
FF DefaultSearchEngine: DuckDuckGo
FF DefaultSearchEngine.US: DuckDuckGo
FF SelectedSearchEngine: DuckDuckGo
FF Plugin: @microsoft.com/GENUINE -> disabled [No File]
FF Plugin-x32: @microsoft.com/GENUINE -> disabled [No File]
FF SearchPlugin: C:\Users\Trooper\AppData\Roaming\Mozilla\Firefox\Profiles\wu2flv6b.default\searchplugins\duckduckgo.xml [2014-08-17]
FF SearchPlugin: C:\Users\Trooper\AppData\Roaming\Mozilla\Firefox\Profiles\wu2flv6b.default\searchplugins\startpage-https.xml [2015-08-17]
S3 IntcAzAudAddService; system32\drivers\RTKVHD64.sys [X]
S3 MBfilt; system32\drivers\MBfilt64.sys [X]
S3 Synth3dVsc; System32\drivers\synth3dvsc.sys [X]
S3 tsusbhub; system32\drivers\tsusbhub.sys [X]
S3 VGPU; System32\drivers\rdvgkmd.sys [X]
C:\Windows\MEMORY.DMP
C:\Windows\Minidump\081715-46051-01.dmp

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Firefox:
Reset Default Browsing settings:
https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-problems?utm_expid=65912487-41.djHNRQY0RhaLvvtvcd0BQA.2&utm_referrer=https%3A%2F%2Fwww.google.ca%2F

Clean the Firefox Cache.
https://kb.wisc.edu/page.php?id=15141
===

How is the computer running now?

#8 ak74

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Posted 22 August 2015 - 04:54 AM

Nasdaq,
 
      My Firefox is still redirecting me to other sites such as this one:
 
http://ebocornac.com/fp.engine?id=7129f320-ce21-4b40-9d7e-37b1df8cf8f0&rand=12057&ver=asynch&time=300&referrerUrl=&subId=&abr=true&hosted=true
 
I do not recommend going to this link but I assure you it was not the game site I was trying to get to, originally
 
when I closed the browser and reopened it, it didn't redirect again.

Edited by nasdaq, 22 August 2015 - 09:20 AM.


#9 ak74

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Posted 22 August 2015 - 05:08 AM

So when I checked out the website with an online website scan from Norton and google, I got no results. But when I used scanurl.net, here's the results I got back:
 
http://scanurl.net/?u=http%3A%2F%2Febocornac.com%2Ffp.engine%3Fid%3D7129f320-ce21-4b40-9d7e-37b1df8cf8f0%26rand%3D12057%26ver%3Dasynch%26time%3D300%26referrerUrl%3D%26subId%3D%26abr%3Dtrue%26hosted%3Dtrue&uesb=Check+This+URL#results

Edited by nasdaq, 22 August 2015 - 09:21 AM.


#10 nasdaq

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Posted 22 August 2015 - 09:33 AM


Look how I obfuscated your bad links.
They cannot be opened.

===

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.
Please copy the entire contents of the code box below to the a new file.


start

CloseProcesses:

cmd: ipconfig /flushdns

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

If the problem persists tell me which browser you are using.
Do you get the same thing if you used an other browser?

#11 nasdaq

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Posted 28 August 2015 - 07:16 AM

Are you still with me?

#12 nasdaq

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Posted 03 September 2015 - 07:26 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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