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HELP!!! fake bsod


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9 replies to this topic

#1 Blocky mclands

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Posted 15 August 2015 - 02:10 PM

Here it is:
A problem has been detected and windows has been shut down to prevent damage
(There's a lot s info about first time thing and adequate space thing including bios stuff)
For more technical support to this problem, call windows helpline
1-888-991-9974

I'm sure that this is a fake bsod virus. I need help.

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#2 Blocky mclands

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Posted 15 August 2015 - 02:14 PM

Here it is:
A problem has been detected and windows has been shut down to prevent damage
(There's a lot s info about first time thing and adequate space thing including bios stuff)
For more technical support to this problem, call windows helpline
1-888-991-9974
I'm sure that this is a fake bsod virus. I need help.

btw I did the ctrl alt delete thing and pressed task manager but when I click a window the mouse goes back to the left top corner

#3 Blocky mclands

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Posted 15 August 2015 - 02:17 PM

This is a windows 8 btw or 8.1

#4 usasma

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Posted 17 August 2015 - 05:24 AM

Likely not a BSOD issue, so I'd suggest posting over in the Am I Infected forum:  http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
Please read the pinned topics at the top of the forum for instructions on how to post there.

 

PS - yes it's fake, there are no phone numbers in a BSOD.  Here's pictures of legitimate BSOD's:  http://www.carrona.org/bsodimg.html

 


Edited by usasma, 17 August 2015 - 05:25 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 hamluis

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Posted 17 August 2015 - 07:51 AM

Moved from Crashes/BSOds to Am I Infected.

 

Louis



#6 quietman7

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Posted 17 August 2015 - 07:59 AM


This is a scam which involves cyber-criminals creating a message or pop-up on a web page which looks like a BSOD, and not an actual system BSOD. It has also been reported as the result of an ad-supported browser extension (PUP) typically bundled with other free software you download and install.These are examples of scam BSOD messages....

1-855-399-8171.png

bsod-error-333-registry-failure-popup.jp
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#7 quietman7

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Posted 17 August 2015 - 08:02 AM

If you think your may have picked up some adware/PUPs, the first step is to check Programs and Features (Add/Remove Programs) in Control Panel for newly installed junk software and remove anything you do not recognize or did not download recently. In most cases, using the program's uninstaller not only removes it more effectively, but it also restores many changed configuration settings. Alternatively, you can use a third-party utility like Revo Uninstaller Free or Portable and follow these instructions for using it. Revo will do a more thorough job of searching for and removing related registry entries, files and folders.

The next place to check is your browser extensions and add-ons/plug-ins.To reset your browser settings to default:
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#8 quietman7

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Posted 17 August 2015 - 08:03 AM

Only after doing the above...continue as follows:

Please download the following tools to your desktop and use them in the order listed. They will search for and remove many potentially unwanted programs (PUPs), adware, toolbars, browser hijackers, extensions, add-ons and other junkware as well as related registry entries (values, keys) and remnants.

RKill created by Grinler (aka Lawrence Abrams), the site owner of BleepingComputer.
AdwCleaner created by Xplode.
Junkware Removal Tool created by thisisu.

1. Double-click on RKill to launch the tool. A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully. A log file will be created and saved to the root directory, C:\RKill.log. Copy and paste the contents of RKill.log in your next reply.

Important: Do not reboot your computer until you complete the next step.

2. Double-click on AdwCleaner.exe to run the tool.
Vista/Windows 7/8 users right-click and select Run As Administrator.
  • The tool will start to update its database...please wait until complete.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Logfile button...a report (AdwCleaner[SX].txt) will open in Notepad (where the largest value of X represents the most recent report).
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[CX].txt) will open automatically (where the largest value of X represents the most recent report).
  • Copy and paste the contents of AdwCleaner[CX].txt in your next reply.
  • A copy of all logfiles are saved on the %systemdrive% (usually C:\).
-- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on and uncheck any items you want to keep.


Close all open programs and shut down any protection/security software to avoid potential conflicts.

3. Double-click on JRT.exe to run the tool.
Vista/Windows 7/8 users right-click and select Run As Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log file named JRT.txt will automatically open and be saved to your Desktop.
  • Copy and paste the contents of JRT.txt in your next reply.
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4. As a final step, download Malwarebytes Anti-Malware 2.0, install and perform a THREAT SCAN following these instructions.
  • If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.
  • When finished, post the complete log in your next reply to include the top portion which shows database version and your operating system.
  • Refer to this topic for instructions on how to save/export a Scan log...How do I access and save logs from Malwarebytes Anti-Malware?.

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#9 Blocky mclands

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Posted 27 August 2015 - 10:04 PM

Thank you guys, but your post dates were late, later that day i posted this I found out how to remove it

edit: apparently when ever i install adblock, a fake adware named Super Ad Remove makes ads pop up and unwanted malicious stuff


Edited by Blocky mclands, 27 August 2015 - 10:05 PM.


#10 quietman7

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Posted 28 August 2015 - 06:44 AM

So you are saying the issue is resolved?
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