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HOW DO I DECRYPT MY JPEG FILES


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3 replies to this topic

#1 Gabbygp

Gabbygp

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Posted 15 August 2015 - 11:51 AM

Hello, After shooting a wedding, I could not open any of my jpeg files on my memory card. All the folders have a file labelled 'DECRYPT_FILE' in them. One file has a link to a site where I apparently need to pay to get my files back. PLEASE HELP



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#2 Oh My!

Oh My!

    Adware and Spyware and Malware.....


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Posted 17 August 2015 - 09:12 AM

Greetings Gabbygp and :welcome: to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.

My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.

If you would allow me to call you by your first name I would prefer to do that.

===================================================

Ground Rules:
  • First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met. :)
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  • Now let's get started :thumbup2:
===================================================

Now that I am assisting you, you can expect that I will be very responsive to your situation. If you are able, I would request you check this thread at least once per day so that we can try to resolve your issues effectively and efficiently. If you are going to be delayed please be considerate and post that information so that I know you are still with me. Unfortunately, there are many people waiting to be assisted and not enough of us at BleepingComputer to go around. I appreciate your understanding and diligence.

Thank you for your patience thus far.

Unfortunately it is probably likely we will not be able to decrypt your files. There is a Cryptolocker Support Topic where the experts in such matters may be able to answer your questions or help you. If you would like to post there please let me know so that I may close the Topic. Most other Topics will not help while there is an open Malware Topic.

If you would like to check your computer/storage for malware apart from the decryption please let me know and I will provide instructions for you.
Gary
 
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"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#3 Oh My!

Oh My!

    Adware and Spyware and Malware.....


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Posted 20 August 2015 - 09:12 AM

Greetings,

===================================================

3 Day Bump

It has been more than 3 days since my last post.
  • Do you still need help with this?
  • If after 48hrs you have not replied to this thread then it will have to be closed.

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#4 Oh My!

Oh My!

    Adware and Spyware and Malware.....


  • Malware Response Instructor
  • 38,147 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:California
  • Local time:06:31 AM

Posted 22 August 2015 - 08:37 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."




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