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Green Screen


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#1 Rile7

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Posted 14 August 2015 - 07:36 PM

While trying to play video on my laptop I get only a green screen. This doesn't happen all the time and the audio is fine. I am not quite sure how to fix this problem and would appreciate any help. Thank you



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#2 ChaosWoIf

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Posted 15 August 2015 - 04:55 PM

What type of video card do you have, if any? and are you playing a video from flash such as youtube or a media player like windows media or vlc?



#3 dc3

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Posted 16 August 2015 - 09:20 AM

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download. 
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 
 
Open the Search]/b] charm and type in msconfig.
 
msdonfig will appear below the search box, click/tap on it.
 
When System Configuration opens click/tap on the Boot tab.
 
Place a check in the Safe boot box.  Then click/tap on Apply and then [b]OK.
 
Restart the computer and see if the problem persists in Safe Mode.
 
Safe Mode uses a native Windows graphics driver rather than the driver normally used with your GPU.  If the problem doesn't persist you should reinstall your graphics driver.
 
After you have finished with this test you will need to go back and remove the Safe boot check, then click/tap on Apply, then OK.  If you don't do this your computer will continue to boot into Safe Mode.

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