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Need to be examined because I can't get Windows 10


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#1 kkoz83

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Posted 14 August 2015 - 04:10 PM

Hi everybody, how are you?

 

I was instructed by Aura from here (http://www.bleepingcomputer.com/forums/t/585792/windows-7-to-10-error-0xc1900101-0x30018/) that my BSOD needs a check so I can upgrade Windows 7 to 10.  Please see attached.

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#2 usasma

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Posted 15 August 2015 - 10:58 AM

OK, before we get started, here's the generic advice for updating to Win10:

- remove anything that's plugged into the system that you absolutely don't need during the installation (to include cards inserted into the motherboard).

- get ALL available Windows Updates onto the system (you shouldn't have many)

- get ALL available Windows 7 updates from the manufacturer of your system.

- get ALL available updates for any software that you've installed on the system (check the Start Menu and Control Panel...Programs and Features)

- run SFC.EXE /SCANNOW from an elevated (Run as administrator) Command Prompt

If it shows unfixed errors, post back here and then try this:

 

There's not many experts at fixing Windows Updates.
I am not one of them.
But the few experts that there are a sorely overworked - so getting a reply will be difficult.
I'll continue to attempt to help here, but please bear with me.


First, please try the Windows Update troubleshooter/fixes listed here:
Windows Update Troubleshooter:  https://support.microsoft.com/en-us/gp/windows-update-issues/en-us
Windows Update Troubleshooter KB article:  https://support.microsoft.com/en-us/kb/2714434
Reset Windows Update Components KB article:  https://support.microsoft.com/en-us/kb/971058

Then, if that doesn't fix the Windows Update problem, please do the following 2 things. (copied from here:  http://www.sysnative.com/forums/windows-update/4736-windows-update-forum-posting-instructions.html ):

 

Run SFCFix

    This free tool of neimiro's creation (see above link) is a very good starting point for the diagnosis and repair of all Windows Update and System File Checker corruptions. We therefore need you to run this tool prior to collecting logfiles.

        -  First download and run a copy of the tool from http://www.sysnative.com/niemiro/apps/SFCFix.exe.
        -  Work through any on-screen prompts and then await completion (runtime is approximately 15 minutes).
        -  Once it has finished, if there are any unrepaired corruptions (the tool will notify you if it has succeeded in repairing all corruptions if they're simple in which case we're no longer needed) or unresolved problems with your computer, you need to post us the complete logfile which opens on exit. Simply copy (Ctrl-A, Ctrl-C) and paste (Ctrl-V) the entire logfile into your new thread (also know as a 'topic'). How to create a new thread is shown later on in this post.

Export CBS folder

        -  On Windows 8, press the Windows key, type This PC, and press Enter.
        -  On Windows Vista/7, click the Start button StartButton_16x16.gif then click Computer.
        -  Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
        -  Find and double click on the Logs folder.
        -  Right-click on the CBS folder, and select Copy.
        -  Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
        -  Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
        -  A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.


As for the first item (SFCFix), just copy and paste into your post as indicated.
For the second item (CBS log), please zip it up and upload it with your next post.
If it's too big to upload (or you get an error), just upload it to a free file hosting service (such as OneDrive or DropBox).  Ensure that it's shared and then post a link to it here.

Then try this to see if any problems are left:  http://www.thewindowsclub.com/manually-run-windows-10-compatibility-appraiser

 

There are no memory dumps in the uploaded reports.  The error that you posted is suggestive of a BSOD before the appropriate BSOD detecting components have been loaded.  As such the system can't generate a memory dump :(  This is either a low-level driver problem, or a hardware problem.  I'd suggest starting with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

 

Your UEFI/BIOS (version 212) dates from 2011.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

LogMeIn is having problems in Device Manager.

Please uninstall it.

If it's already uninstalled, then re-install it and then try uninstalling it.

Check Device Manager to see if that fixes the problem.

 

Lot's of errors due to a controlp.exe.  Did you used to have an Asus router installed?


Edited by usasma, 15 August 2015 - 11:00 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 kkoz83

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Posted 15 August 2015 - 12:50 PM

I had an Asus WL-330NUL installed.  I will look at your previous steps tomorrow.



#4 kkoz83

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Posted 16 August 2015 - 03:31 PM

Hi usasma, how are you?  I will update my BIOS first :)



#5 kkoz83

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Posted 16 August 2015 - 04:33 PM

Hi usasma, how are you?  I will update my BIOS first :)

 

BIOS updated smoothly :)  P.S.  Why can't other manufactures make BIOS updates so painless? lol

Doing a SFC scan now.



#6 kkoz83

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Posted 16 August 2015 - 04:54 PM

SFC scan found broken problems so I'm running SFCFix.exe



#7 kkoz83

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Posted 16 August 2015 - 05:38 PM

SFCFix.exe got to the screen asking for a Windows DVD, which I don't have, so I let it continue.  The final screen is attached.

Attached Files



#8 usasma

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Posted 17 August 2015 - 04:54 AM

Have the problems stopped?  If not, are they still the same?


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 kkoz83

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Posted 17 August 2015 - 11:04 AM

I will check on Tuesday.



#10 kkoz83

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Posted 18 August 2015 - 01:21 PM

I re-ran SFCFix & attached the log file. The manual check for Windows 10 comparability was all green check marks (success).

Also, Wifi still does not automatically connect and I cannot run or uninstall Wireless Console 3.

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#11 kkoz83

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Posted 18 August 2015 - 02:43 PM

The link to the CBS zip is https://drive.google.com/file/d/0B31RZfgCwQgIM0oxMThueFNmUkk/view?usp=sharing



#12 kkoz83

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Posted 18 August 2015 - 03:21 PM

Update:  I fixed the WiFi issue :)

SFC scan still :(



#13 usasma

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Posted 19 August 2015 - 04:56 AM

Sorry, forgot that this was W7, not W10 - so I erased my previous post.

To have the CBS log analyzed, please start a post over in the Windows 7 forum.  Make sure to include "SFC"  and "CBS log"  in the title so that an expert will see it.

 

Beyond that, it's looking like a reinstall of Windows will be needed.

You can try a repair install:  https://www.winhelp.us/non-destructive-reinstall-of-windows-7.html

Or you can just bite the bullet and install W7 clean.

 

FWIW - upgrade installs tend to work best on uncluttered/unused versions of the OS that you are upgrading from.

Clean installs work much better (here's a link to a Google search about it:  https://www.google.com/search?q=windows+10+clean+install&ie=utf-8&oe=utf-8)

 

I read an article recently that stated if the system has previously been activated by Microsoft, then W10 will automatically activated without a product key needing to be entered.

You'll have to skip entering the product key in 2 places (and be connected to the internet) in order to reach the point where it activates.

I have tried this on a Win8 system (it works quite well there), but not on a Win7 system.  The next time I get a Win7 system at work, I'll give it a try.


Edited by usasma, 19 August 2015 - 05:10 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#14 kkoz83

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Posted 19 August 2015 - 09:41 AM

usasma, how are you?  I did successfully upgrade to Windows 10.  Do you need me to post again a new SFC add CBS log?



#15 usasma

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Posted 19 August 2015 - 02:52 PM

Since you've successfully upgraded to W10 we don't need anything else.

If you're having problems please describe them and then we'll see if we need any reports.

Otherwise, happy computing!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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