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Laptop slow even in safe mode


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#1 eriolclow

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Posted 14 August 2015 - 10:28 AM

I have a Toshiba Portege laptop running Windows XP Professional SP3 that's in its last legs. I'd like to back up my files before it conks out, but I'm having difficulty doing so because the laptop's cursor/trackpad is very slow/unresponsive. I tried running in safe mode to see if it would run faster, but it was still the same.

I was able to open the C drive and select all files/folders inside, but I am unable to remove the system files and program files folders from the selection because the cursor doesnt respond immediately (if at all). Left clicking does nothing (folders/files can't be selected/opened), and I've had to resort to right clicking the using the arrow pads to scroll up or down to the action I want (such as open). Which of course makes it near impossible to select multiple files for backup. Can anyone help me with this issue, as well as give instructions on how to scan and speed up my laptop?

Edited by eriolclow, 14 August 2015 - 11:20 AM.


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#2 hamluis

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Posted 14 August 2015 - 12:17 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis






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