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Window Live Mail 2012 stopped working


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#1 james

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Posted 14 August 2015 - 09:04 AM

Hello,  

Within windows 8.1, a problem has recently occurred in my Windows Live Mail
WLM opens ok and I can view my inbox, sent, etc.
But if I click on "reply", for example,  I get an error message:-

"A problem has occurred while trying to open this message.
A problem has occurred. Please try again."

I get the same error message if I try to open a New Message.

I found that I can write messages to myself online and they arrive correctly in my WLM Inbox.

This seemed to have occurred soon after an AVG update, so I uninstalled AVG and restarted, but still had the same problem.

Having looking online, I tried "repair windows essentials", but it had no effect.

Any suggestions would be much appreciated.

Many thanks
 



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#2 james

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Posted 15 August 2015 - 06:55 AM

... resolved... I noticed that some people found that running CCleaner resolved the problem; I tried it and it worked!  no idea why, but hopefully this might also help others






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