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#1 straggler

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Posted 13 August 2015 - 11:42 PM

Hi all,

 

My Asus laptop has a problem. When I start it/unhibernate it I get a grey screen. Sometimes I can just close the lid, open it again and everything is fine but other times the grey screen persists through numerous attempted restarts.

 

The computery bits are working as it still makes the relevant bink-bonky noises. If I time it right I can also enter my password to unlock it (can here the "bing" noise when the password is accepted), even with nothing but grey on the screen

 

Once it's running it's absolutely fine but the moment the screen goes off (if I don't use it for a few hours) it's back to grey screen on trying to wake it up again.

 

Any ideas?



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#2 usasma

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Posted 15 August 2015 - 09:06 AM

Update drivers from the Asus website - get ALL of them.

If that doesn't help, then:

 

Beyond that, let's try looking at these reports:

1)  Please provide this information (even though you may not be reporting BSOD's) so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


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