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Error when trying to upgrade from 8.1 to 10.


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#1 luminousquasar

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Posted 13 August 2015 - 09:21 AM

The update gets somewhere around 75-80%, but then it says "restoring previous version of Windows." When I load up Windows 8.1 again, I get this error. Anyone have any ideas on how to fix this?

g0kdGRO.png


Edited by luminousquasar, 13 August 2015 - 09:21 AM.


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#2 Aura

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Posted 13 August 2015 - 09:39 AM

Hi luminousquasar :)

Can you upload the following files for me to review please?

C:\$Windows.~BT\Sources\Panther\setupact.log
C:\$Windows.~BT\Sources\Panther\setuperr.log

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#3 luminousquasar

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Posted 13 August 2015 - 09:57 AM

Sure thing.

 

setupact.log

https://drive.google.com/file/d/0B7-3a5-SavZgSExJU3d4azhJMHM/view

 

setuperr.log

https://drive.google.com/file/d/0B7-3a5-SavZgMWc1U1BaZEhqRU0/view



#4 Aura

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Posted 13 August 2015 - 10:01 AM

Alright, someone managed to solve that issue by following the instructions below, we'll give it a try.

EndqYRa.pngSoftwareDistribution - Rename
Follow the instructions below to rename the folders in SoftwareDistribution.
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Spcusrh.pngRun as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the commands below one at the time (press Enter to send it);
    • net stop wuauserv
    • ren %SystemRoot%\SoftwareDistribution\Download DL.bak
    • ren %SystemRoot%\SoftwareDistribution\DataStore DS.bak
    • net start wuauserv
    • wuauclt.exe /updatenow
This will trigger the Windows 10 upgrade download via Windows Update. If it fails, upload the following files for me to review.

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log
C:\$Windows.~BT\Sources\Panther\setupact.log
C:\$Windows.~BT\Sources\Panther\setuperr.log

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#5 luminousquasar

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Posted 13 August 2015 - 10:16 AM

I entered those commands and nothing happened.

RkOpdLT.png

Here are the requested files.

 

CBS.log

https://drive.google.com/file/d/0B7-3a5-SavZgeEU5LXN2b0tlZms/view

 

WindowsUpdate.log

https://drive.google.com/file/d/0B7-3a5-SavZgWDZZRzhlLWdMbTg/view

 

setupact.log

https://drive.google.com/file/d/0B7-3a5-SavZgXzZZdkpTVVBZMDg/view

 

setuperr.log

https://drive.google.com/file/d/0B7-3a5-SavZgcmttdjRoc0gydU0/view


Edited by luminousquasar, 13 August 2015 - 10:16 AM.


#6 Aura

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Posted 13 August 2015 - 10:17 AM

You won't see any output for the 2nd, 3rd and last command, but I know that they worked. Now, the Windows 10 upgrade should be triggered, did you try to install it again?

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#7 luminousquasar

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Posted 13 August 2015 - 11:11 AM

Oh okay. I was under the impression that something would come up after the last command. I will retry the install and let you know how it goes.



#8 luminousquasar

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Posted 14 August 2015 - 09:53 AM

I got another error.

jgGYjco.png

 

 

CBS.log

https://drive.google.com/file/d/0B7-3a5-SavZgU1RGQ3VTZ0hTUUU/view

 

WindowsUpdate.log

https://drive.google.com/file/d/0B7-3a5-SavZgN1FEUVhXV0QzOE0/view

 

setupact.log

https://drive.google.com/file/d/0B7-3a5-SavZgSWlWZjA2X2VIWUk/view

 

setuperr.log

https://drive.google.com/file/d/0B7-3a5-SavZgUUY2ckluVkw5Rms/view



#9 Aura

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Posted 14 August 2015 - 09:59 AM

Follow the instructions below please.
zImGw67.pngWindows Repair All-In-One
NOTE: Before following to step below, please disable your Antivirus software or any other real-time security software that you have enabled.
  • Boot in Safe Mode with Networking;
  • Download the portable version of Windows Repair All-In-One;
  • Move the file (archive) on your Desktop, and extract it there;
  • Go in the tweaking.com_windows_repair_aio folder, then Tweaking.com - Windows Repair folder, right-click on Repair_Windows.exe and select Run as Administrator;
  • From there, click on the Next button until you are presented with an Open Repairs button and click on it;
  • Let the Registry back up complete, and move on to the check-list window;
  • Click on the Unselect All button at the bottom, then check the following items:
    • Repair Windows Update;
    • Delete Temp Files;
  • Once done, click on the Start Repairs button and let the scan execute;
  • If you are being prompted with a Security Warning, allow it to go through;
  • Once the repair is complete, it'll ask you to restart your computer, please do it;

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#10 luminousquasar

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Posted 15 August 2015 - 12:10 AM

That worked. Thanks. <3 [:



#11 Aura

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Posted 15 August 2015 - 12:11 AM

No problem luminousquasar, you're welcome :)

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