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Ad-awarese Stops At Same Spot Despite Redownload


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9 replies to this topic

#1 taly

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Posted 13 July 2006 - 12:14 PM

I've run several spyware/malware removers, (some names I don't recall) and registry cleaners; I've asked for advice at a few forums (Malektips, WiredRadio, and here) and now I'm back. Since December, Ad-awareSE stops at approximately the same area (i.e. # of objects scanned) while "scanning local registry". It will usually stop at the same listed object when rescanned but that object will change after a period of time. (I scan with Ad-awareSE irregularly, about 1-3 attempts per week). There seems to be no other symptoms other than being unable to run Ad-awareSE past the same point---although it does take longer to boot-up than it used to (about 90 secs).

Logfile of HijackThis v1.99.1
Scan saved at 12:32:36 PM, on 7/13/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\The BOB&TOM Media Center\The BOB&TOM Media Center.exe
C:\Program Files\IE New Window Maximizer\iemaximizer.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\ntvdm.exe
C:\PROGRA~1\BILLPS~1\WINPAT~1\WINPAT~1.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://cgi.verizon.net/bookmarks/bmredir.a...&bm=ho_home
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://cgi.verizon.net/bookmarks/bmredir.a...&bm=ho_home
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Verizon Broadband Toolbar - {4E7BD74F-2B8D-469E-D0FC-E57AF4D5FA7D} - C:\WINDOWS\DOWNLO~1\vzbb.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: Verizon Broadband Toolbar - {4E7BD74F-2B8D-469E-D0FC-E57AF4D5FA7D} - C:\WINDOWS\DOWNLO~1\vzbb.dll
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\Hewlett-Packard\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [WinPatrol] C:\PROGRA~1\BILLPS~1\WINPAT~1\winpatrol.exe
O4 - HKCU\..\Run: [The BOB&TOM Show] C:\Program Files\The BOB&TOM Media Center\The BOB&TOM Media Center.exe
O4 - HKCU\..\Run: [IE New Window Maximizer] C:\Program Files\IE New Window Maximizer\iemaximizer.exe
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - c:\program files\PartyGaming\PartyPoker\RunApp.exe
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - c:\program files\PartyGaming\PartyPoker\RunApp.exe
O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q304&bd=presario&pf=laptop
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - https://activatemyfios.verizon.net/sdcCommo...oad/tgctlcm.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {200B3EE9-7242-4EFD-B1E4-D97EE825BA53} (VerifyGMN Class) - http://h20270.www2.hp.com/ediags/gmn/insta...staller_gmn.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://scan.safety.live.com/resource/downl...lscbase5059.cab
O16 - DPF: {6E5A37BF-FD42-463A-877C-4EB7002E68AE} (Housecall ActiveX 6.5) - http://us-housecall.trendmicro-europe.com/...ivex/hcImpl.cab
O16 - DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} (ASquaredScanForm Element) - http://www.windowsecurity.com/trojanscan/axscan.cab
O16 - DPF: {F5C90925-ABBF-4475-88F5-8622B452BA9E} (Compaq System Data Class) - http://www29itg.zcce.compaq.com/falco/help...rt/SysQuery.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: HP WMI Interface (hpqwmi) - Hewlett-Packard Development Company, L.P. - C:\Program Files\HPQ\SHARED\HPQWMI.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

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#2 OldTimer

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Posted 23 July 2006 - 07:22 PM

Hello taly and welcome to the BC HijackThis forum. I do not see any signs of viruses or malware in the log. It is clean.

I believe that the problem lies with an incompatibility between Webroot's SpySweeper and AdAware SE and not any type of malware. Something you can try is disabling SpySweeper and then trying a run with AdAware SE. If it works then there is where the problem lies. You will be able to run 1 or the other but not both simultaneously.

If AdAware SE still does not work correctly then the best place to get a resolution would be the developer (Lavasoft). Their support forum for AdAware SE is located here:

http://www.lavasoftsupport.com/index.php?showforum=6

Cheers.

OT
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#3 taly

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Posted 24 July 2006 - 02:18 PM

Sorry for being so helpless. I can't find Webroot SpySweeper in the add/remove or desktop. I ran "search" in the start column but it wasn't found. I turned off Spyware Blaster but that didn't do the trick. How might I locate the the SpySweeper?

Thanks for being there. Yes, I will make a donation.

#4 OldTimer

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Posted 24 July 2006 - 03:01 PM

Hi taly. To disable SpySweeper please do the following:
  • Open SpySweeper (either from the Start>Programs menu (look for Webroot or SpySweeper) or by double-clicking on the icon in the TaskTray) and click the Options menu and then click Program Options.
  • Uncheck Load at Windows Startup.
  • Click Shields and uncheck all items there.
  • Uncheck Home page shield.
  • Uncheck Automaticly restore default without notifiction.
Cheers.

OT
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#5 taly

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Posted 24 July 2006 - 05:23 PM

That's just it, Webroot or SpySweeper are nowhere to be found---not on the Desktop, not in Start>Program, not in the Task Tray, not in Add/Remove. I remember using it briefly a while back but thought I removed it. I occasionally receive an email from Webroot but never open it.

Could the program be hiding somewhere? I've heard of "hidden files" but I don't know how to locate them.

Thanks.

#6 OldTimer

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Posted 25 July 2006 - 03:25 PM

Hi taly. It might be that when it was uninstalled it did not do a complete job of removing itself. This line in the HJT log:O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
is from SpySweeper and if the program was uninstalled should not be there. There could also be some registry entries that are still lingering. Let's try this:

Reinstall SpySweeper and after the installation is complete uninstall it again through the Add/Remove Programs applet in Control Panel. After the uninstall is complete post a new HijackThis log and let's see if that line is gone.

Cheers.

OT
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#7 taly

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Posted 27 July 2006 - 12:09 PM

OTimer,
I did the install then uninstall of SpySweeper, as suggested, then ran another HJT. Looks like it's still there. FYI: If I recall correctly, I'd added the SpySweeper after the problem with Ad-awareSE began. I ran a Ad-aSE scan afterwards and it stalled at about the same point.


Logfile of HijackThis v1.99.1
Scan saved at 12:59:55 PM, on 7/27/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\The BOB&TOM Media Center\The BOB&TOM Media Center.exe
C:\Program Files\IE New Window Maximizer\iemaximizer.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\wuauclt.exe
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
C:\Program Files\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://cgi.verizon.net/bookmarks/bmredir.a...&bm=ho_home
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://cgi.verizon.net/bookmarks/bmredir.a...&bm=ho_home
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Verizon Broadband Toolbar - {4E7BD74F-2B8D-469E-D0FC-E57AF4D5FA7D} - C:\WINDOWS\DOWNLO~1\vzbb.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: Verizon Broadband Toolbar - {4E7BD74F-2B8D-469E-D0FC-E57AF4D5FA7D} - C:\WINDOWS\DOWNLO~1\vzbb.dll
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [SynTPLpr] "C:\Program Files\Synaptics\SynTP\SynTPLpr.exe"
O4 - HKLM\..\Run: [SynTPEnh] "C:\Program Files\Synaptics\SynTP\SynTPEnh.exe"
O4 - HKLM\..\Run: [HPHUPD05] "c:\Program Files\Hewlett-Packard\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe"
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [AVG7_CC] "C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe" /STARTUP
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [WinPatrol] C:\PROGRA~1\BILLPS~1\WINPAT~1\winpatrol.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKCU\..\Run: [The BOB&TOM Show] C:\Program Files\The BOB&TOM Media Center\The BOB&TOM Media Center.exe
O4 - HKCU\..\Run: [IE New Window Maximizer] "C:\Program Files\IE New Window Maximizer\iemaximizer.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - c:\program files\PartyGaming\PartyPoker\RunApp.exe
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - c:\program files\PartyGaming\PartyPoker\RunApp.exe
O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q304&bd=presario&pf=laptop
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - https://activatemyfios.verizon.net/sdcCommo...oad/tgctlcm.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {200B3EE9-7242-4EFD-B1E4-D97EE825BA53} (VerifyGMN Class) - http://h20270.www2.hp.com/ediags/gmn/insta...staller_gmn.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://scan.safety.live.com/resource/downl...lscbase5059.cab
O16 - DPF: {6E5A37BF-FD42-463A-877C-4EB7002E68AE} (Housecall ActiveX 6.5) - http://us-housecall.trendmicro-europe.com/...ivex/hcImpl.cab
O16 - DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} (ASquaredScanForm Element) - http://www.windowsecurity.com/trojanscan/axscan.cab
O16 - DPF: {F5C90925-ABBF-4475-88F5-8622B452BA9E} (Compaq System Data Class) - http://www29itg.zcce.compaq.com/falco/help...rt/SysQuery.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O20 - Winlogon Notify: WRNotifier - WRLogonNTF.dll (file missing)
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: HP WMI Interface (hpqwmi) - Hewlett-Packard Development Company, L.P. - C:\Program Files\HPQ\SHARED\HPQWMI.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

#8 OldTimer

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Posted 28 July 2006 - 03:33 PM

He taly. Yes the entry is still there but the file is gone. SpySweeper just doesn't cleanup well after itself (kind of like kids :thumbsup: ).

You can go ahead and remove the entry with HijackThis.

Start HijackThis and click the Scan button to perform a scan. Look for the following items and click in the checkbox in front of each item to select it:O20 - Winlogon Notify: WRNotifier - WRLogonNTF.dll (file missing)
Now close ALL open windows except HijackThis and click the Fix Checked button to finish the repair.

As for the issue with AdAware SE I would try the Lavasoft support site shown in the post above. They would be the ones to figure out what is going on (or not going on as it may be).

Cheers.

OT
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#9 taly

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Posted 28 July 2006 - 03:40 PM

Thanks so much. I'll do that.

And I'll also make a donation. What's the common amount?

#10 OldTimer

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Posted 30 July 2006 - 03:10 PM

You're very welcome taly. I'm glad that we could help.

Now that your malware issues have been resolved I will close this topic. If you have any new malware issues in the future then please start a new topic.

As for a donation, that would be totally up to you. It is by no means required. Everyone who works here volunteers their time because they hate malware as much as anyone :thumbsup:

Cheers.

Have a safe and happy computing day!

OT :flowers:
I do not respond to PM's requesting help. That's what the forums are here for. Please use them so that others may benefit from your questions and the responses you receive.
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