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Painfully slow performance unknown infection


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4 replies to this topic

#1 masi10

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Posted 12 August 2015 - 09:25 PM

As of the past month or so my computer has been running very slow to even do simple things such as open folders or move items to the trash. In regards to browsing the internet it is almost as slow as a dail-up connection. I have tried defrag, disc check, removal of temp files, clearing up hard drive space, and windows file scan with no success.

Attached Files



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#2 nasdaq

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Posted 13 August 2015 - 10:23 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.
Please copy the entire contents of the code box below to the a new file.
 
start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

IFEO\Your Image File Name Here without a path: [Debugger]
SSODL: CDBurn - {fbeb8a05-beee-4442-804e-409d6c4515e9} -  No File
ShellIconOverlayIdentifiers: [{FD8348AB-D74A-4C76-B2FE-926FF6D7CC40}] -> MacDrive Volume Icons =>  No File
GroupPolicyScripts: Group Policy detected <======= ATTENTION
GroupPolicyScripts\User: Group Policy detected <======= ATTENTION
HKU\S-1-5-21-1030405095-2063908328-2105479329-1014\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
SearchScopes: HKU\S-1-5-21-1030405095-2063908328-2105479329-1014 -> {6A1806CD-94D4-4689-BA73-E35EA1EA9990} URL =
BHO: No Name -> {02478D38-C3F9-4efb-9B51-7695ECA05670} ->  No File
Toolbar: HKU\.DEFAULT -> No Name - {2318C2B1-4965-11D4-9B18-009027A5CD4F} -  No File
Toolbar: HKU\S-1-5-21-1030405095-2063908328-2105479329-1014 -> No Name - {47833539-D0C5-4125-9FA8-0819E2EAAC93} -  No File
Filter: text/xml - {807563E5-5146-11D5-A672-00B0D022E945} -  No File
FF Plugin: @viewpoint.com/VMP -> C:\Program Files\Viewpoint\Viewpoint Media Player\npViewpoint.dll [2007-04-16] ()
FF Plugin ProgramFiles/Appdata: C:\Program Files\mozilla firefox\plugins\npViewpoint.dll [2007-04-16] ()
FF SearchPlugin: C:\Documents and Settings\Sean.ZENITH\Application Data\Mozilla\Firefox\Profiles\8razlgtg.default\searchplugins\ixquick-https.xml [2015-08-03]
S2 Viewpoint Manager Service; C:\Program Files\Viewpoint\Common\ViewpointService.exe [24652 2007-01-04] (Viewpoint Corporation) [File not signed]
S2 Iprip; C:\WINDOWS\Offline Web Pages\cache.txt [X]
S2 WUSB54GSC; "C:\Program Files\Linksys\WUSB54GSCv2\WLService.exe" "WUSB54GSC.exe" [X]
S2 adfs; no ImagePath
S3 F-Secure Standalone Minifilter; \??\C:\DOCUME~1\SEAN~1.ZEN\LOCALS~1\Temp\OnlineScanner\Anti-Virus\fsgk.sys [X]
U4 intelppm; no ImagePath
S2 Machnm32; \??\C:\WINDOWS\system32\Machnm32.sys [X]
S3 PciCon; \??\E:\PciCon.sys [X]
S3 SDDMI2; \??\C:\WINDOWS\system32\DDMI2.sys [X]
S3 USBAAPL; System32\Drivers\usbaapl.sys [X]
U1 WS2IFSL; no ImagePath
AlternateDataStreams: C:\Documents and Settings\All Users\Application Data\TEMP:0FF263E8
AlternateDataStreams: C:\Documents and Settings\All Users\Application Data\TEMP:F35A93AD
C:\Program Files\Viewpoint\Viewpoint Media Player
C:\Documents and Settings\Sean.ZENITH\Application Data\Mozilla\Firefox\Profiles\8razlgtg.default\searchplugins\ixquick-https.xml


End
Save the files as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
===

Firefox:
Reset Default Browsing settings:
https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-problems?utm_expid=65912487-41.djHNRQY0RhaLvvtvcd0BQA.2&utm_referrer=https%3A%2F%2Fwww.google.ca%2F

Clean the Firefox Cache.
https://kb.wisc.edu/page.php?id=15141
===

How is the computer running now?

#3 masi10

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Posted 13 August 2015 - 09:09 PM

Hi nasdaq,

 

It appears to be improved slightly at the momeny. However, it might take a couple days for complete testing.

I have enclosed the requested log files.

 

By chance could you tell me what the problem was and how I might be able to prevent it in the future?

 

Thanks.

Attached Files



#4 nasdaq

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Posted 14 August 2015 - 07:47 AM

All I can see is that you may have downloaded some 3rd party software that came with PUP (Potentially Unwanted Program) installed without your consent.


To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/

#5 nasdaq

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Posted 20 August 2015 - 08:04 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




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