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DRIVER_IRQL_NOT_LESS_OR_EQUAL repetitive blue screen, related to network driver


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15 replies to this topic

#1 Lazaretto

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Posted 11 August 2015 - 11:24 AM

First thing's first, here are my reports as per the sticky:

 

Attached File  Perfmon Report.zip   45.28KB   1 downloads

Attached File  SysnativeFileCollectionApp.zip   1.16MB   1 downloads

 

Yesterday evening after moving onto my school's campus for the upcoming semester, I started getting repetitive blue screens with no explanation or immediate apparent cause. I had not installed any new software that day, and the only change was the Wi-Fi networks I was using. I have gotten DRIVER_IRQL_NOT_LESS_OR_EQUAL errors over and over again, one right after another, every time I have turned on my laptop since then. Sometimes I'm able to log in before it happens, and sometimes not. The error mentions netwsw02.sys, which is my Intel/Lenovo network driver (for which Lenovo has not yet released a W10 version, though it's been working fine up until now).

 

The computer is a Lenovo ThinkPad Edge E440 laptop running Windows 10 Pro 64-bit, upgraded about a week and a half ago from 8.1 Pro 64-bit. The computer itself (and the 8.1 installation) is about a year old. My CPU is an i7-4702MQ. My video card is an integrated Intel Graphics 4600 chip.

 

When I start the laptop with an ethernet cable plugged in, it defaults to ethernet and appears to work just fine for hours on end. I haven't tried connecting to Wi-Fi while the cable is also plugged in for fear of crashing it. This, like the error message itself, points to this likely being a Wi-Fi driver issue. I've tried uninstalling and reinstalling the driver, and I've looked for updates, but Lenovo uses their own custom version of Intel's driver, and Intel's own tools can't detect it for an update. I know for a fact that Lenovo hasn't issued a new version of the driver for W10.

 

I also found this old thread about a similar issue (though with a different cause), just for reference.

 

Thank you!


Edited by Lazaretto, 12 August 2015 - 10:14 AM.


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#2 usasma

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Posted 11 August 2015 - 03:12 PM

Go here and get the latest, Win8.1 compatible version of the drivers for your wifi: https://downloadcenter.intel.com/product/66889/Intel-Centrino-Wireless-N-2230-Single-Band

Install using compatibility mode for Windows 8

See if that helps, if not post back for further suggestions.

 

System specs say you have a Centrino Wireless-N 2230 device

Systeminfo.txt says you have a Intel® Dual Band Wireless-AC 7260

 

There are Win10 drivers for the second card - so you may want to try those first.

Here's the link:  https://downloadcenter.intel.com/product/75439/Intel-Dual-Band-Wireless-AC-7260

 

Your UEFI/BIOS (version J9ET96WW (2.16 )) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

This device doesn't have drivers installed:

 

PCI Simple Communications Controller    PCI\VEN_8086&DEV_8C3A&SUBSYS_502817AA&REV_04\3&21436425&0&B0    The drivers for this device are not installed.

These drivers will be a part of the Intel Management Engine for your system.  Download the latest Win10 version from the Lenovo website - here's the link:  http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-w-series-laptops/thinkpad-w550s/downloads/DS101487 (it should work with your system even though it's labelled for the W550s)

 

There is an ApphelpHardBlock error in the WER section of MSINFO32.
I suspect that this means that you have incompatible software installed.
Please check your older software for compatibility with this version of Windows.

If you have Comodo antivirus/firewall products installed (I'm uncertain if any of these are a part of the Ice Dragon browser), they may cause BSOD's without leaving evidence behind.
The test in this case is to uninstall all the Comodo stuff and see if that stops the problems.
Be sure to enable the Windows Firewall and an antivirus if you do remove the Comodo firewall/antivirus.

Feel free to reinstall a freshly downloaded copy of Comodo once you've finished testing and the system is stable.

 

The memory dumps point to the wireless drivers.

If they're not the cause, the BSOD's will continue (after you've done the updates above).

If that's the case, then run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

Analysis:
The following is for informational purposes only.

[font=lucida console]**************************Tue Aug 11 11:02:23.565 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\081115-20281-01.dmp]
Windows 8 Kernel Version 10240 MP (8 procs) Free x64
Built by: [B]1024[/B]0.16393.amd64fre.th1_st1.150717-1719
System Uptime:[B]0 days 0:58:21.713[/B]
*** WARNING: Unable to verify timestamp for Netwbw02.sys
*** ERROR: Module load completed but symbols could not be loaded for Netwbw02.sys
Probably caused by :[B]Netwbw02.sys ( Netwbw02+64e56 )[/B]
BugCheck [B]D1, {ffffe0052ff47b78, 2, 0, fffff800da874e56}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments:
Arg1: ffffe0052ff47b78, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff800da874e56, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_Netwbw02+64e56[/B]
CPUID:        "Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: [B]2195[/B]
  Manufacturer                  LENOVO
  Product Name                  20C5CTO1WW
  BIOS Version                  J9ET96WW (2.16 )
  BIOS Release Date             10/14/2014
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Aug 11 09:20:40.676 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\081115-23578-01.dmp]
Windows 8 Kernel Version 10240 MP (8 procs) Free x64
Built by: [B]1024[/B]0.16393.amd64fre.th1_st1.150717-1719
System Uptime:[B]0 days 0:01:29.824[/B]
*** WARNING: Unable to verify timestamp for Netwbw02.sys
*** ERROR: Module load completed but symbols could not be loaded for Netwbw02.sys
Probably caused by :[B]Netwbw02.sys ( Netwbw02+64e56 )[/B]
BugCheck [B]D1, {ffffe005930c1b78, 2, 0, fffff80044024e56}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments:
Arg1: ffffe005930c1b78, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff80044024e56, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_Netwbw02+64e56[/B]
CPUID:        "Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: [B]2195[/B]
  Manufacturer                  LENOVO
  Product Name                  20C5CTO1WW
  BIOS Version                  J9ET96WW (2.16 )
  BIOS Release Date             10/14/2014
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Aug 11 09:16:14.505 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\081115-18765-01.dmp]
Windows 8 Kernel Version 10240 MP (8 procs) Free x64
Built by: [B]1024[/B]0.16393.amd64fre.th1_st1.150717-1719
System Uptime:[B]0 days 0:01:05.654[/B]
*** WARNING: Unable to verify timestamp for Netwbw02.sys
*** ERROR: Module load completed but symbols could not be loaded for Netwbw02.sys
Probably caused by :[B]Netwbw02.sys ( Netwbw02+64e56 )[/B]
BugCheck [B]D1, {ffffe0053f213b78, 2, 0, fffff80123204e56}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments:
Arg1: ffffe0053f213b78, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff80123204e56, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_Netwbw02+64e56[/B]
CPUID:        "Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: [B]2195[/B]
  Manufacturer                  LENOVO
  Product Name                  20C5CTO1WW
  BIOS Version                  J9ET96WW (2.16 )
  BIOS Release Date             10/14/2014
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Aug 11 09:14:41.501 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\081115-23312-01.dmp]
Windows 8 Kernel Version 10240 MP (8 procs) Free x64
Built by: [B]1024[/B]0.16393.amd64fre.th1_st1.150717-1719
System Uptime:[B]0 days 0:00:58.649[/B]
*** WARNING: Unable to verify timestamp for Netwbw02.sys
*** ERROR: Module load completed but symbols could not be loaded for Netwbw02.sys
Probably caused by :[B]Netwbw02.sys ( Netwbw02+64e56 )[/B]
BugCheck [B]D1, {ffffe004f906ab78, 2, 0, fffff80047c14e56}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments:
Arg1: ffffe004f906ab78, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff80047c14e56, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_Netwbw02+64e56[/B]
CPUID:        "Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: [B]2195[/B]
  Manufacturer                  LENOVO
  Product Name                  20C5CTO1WW
  BIOS Version                  J9ET96WW (2.16 )
  BIOS Release Date             10/14/2014
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Aug 11 09:07:55.128 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\081115-23171-01.dmp]
Windows 8 Kernel Version 10240 MP (8 procs) Free x64
Built by: [B]1024[/B]0.16393.amd64fre.th1_st1.150717-1719
System Uptime:[B]0 days 0:01:07.276[/B]
*** WARNING: Unable to verify timestamp for Netwbw02.sys
*** ERROR: Module load completed but symbols could not be loaded for Netwbw02.sys
Probably caused by :[B]Netwbw02.sys ( Netwbw02+64e56 )[/B]
BugCheck [B]D1, {ffffe004839b6b78, 2, 0, fffff8000ee04e56}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments:
Arg1: ffffe004839b6b78, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff8000ee04e56, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_Netwbw02+64e56[/B]
CPUID:        "Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: [B]2195[/B]
  Manufacturer                  LENOVO
  Product Name                  20C5CTO1WW
  BIOS Version                  J9ET96WW (2.16 )
  BIOS Release Date             10/14/2014
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Aug 11 09:06:16.114 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\081115-22062-01.dmp]
Windows 8 Kernel Version 10240 MP (8 procs) Free x64
Built by: [B]1024[/B]0.16393.amd64fre.th1_st1.150717-1719
System Uptime:[B]0 days 8:27:03.261[/B]
*** WARNING: Unable to verify timestamp for Netwbw02.sys
*** ERROR: Module load completed but symbols could not be loaded for Netwbw02.sys
Probably caused by :[B]Netwbw02.sys ( Netwbw02+64e56 )[/B]
BugCheck [B]D1, {ffffe0045c85bb78, 2, 0, fffff801bb204e56}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments:
Arg1: ffffe0045c85bb78, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff801bb204e56, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_Netwbw02+64e56[/B]
CPUID:        "Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: [B]2195[/B]
  Manufacturer                  LENOVO
  Product Name                  20C5CTO1WW
  BIOS Version                  J9ET96WW (2.16 )
  BIOS Release Date             10/14/2014
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Aug 11 00:08:42.000 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\081015-23312-01.dmp]
Windows 8 Kernel Version 10240 MP (8 procs) Free x64
Built by: [B]1024[/B]0.16393.amd64fre.th1_st1.150717-1719
System Uptime:[B]0 days 0:00:57.148[/B]
*** WARNING: Unable to verify timestamp for Netwbw02.sys
*** ERROR: Module load completed but symbols could not be loaded for Netwbw02.sys
Probably caused by :[B]Netwbw02.sys ( Netwbw02+64e56 )[/B]
BugCheck [B]D1, {ffffe005ac5b7b78, 2, 0, fffff801aaaa4e56}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments:
Arg1: ffffe005ac5b7b78, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff801aaaa4e56, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_Netwbw02+64e56[/B]
CPUID:        "Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: [B]2195[/B]
  Manufacturer                  LENOVO
  Product Name                  20C5CTO1WW
  BIOS Version                  J9ET96WW (2.16 )
  BIOS Release Date             10/14/2014
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Aug 11 00:04:37.893 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\081015-24343-01.dmp]
Windows 8 Kernel Version 10240 MP (8 procs) Free x64
Built by: [B]1024[/B]0.16393.amd64fre.th1_st1.150717-1719
System Uptime:[B]0 days 0:01:04.040[/B]
*** WARNING: Unable to verify timestamp for Netwbw02.sys
*** ERROR: Module load completed but symbols could not be loaded for Netwbw02.sys
Probably caused by :[B]Netwbw02.sys ( Netwbw02+64e56 )[/B]
BugCheck [B]D1, {ffffe00551005b78, 2, 0, fffff80018ff4e56}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments:
Arg1: ffffe00551005b78, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff80018ff4e56, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_Netwbw02+64e56[/B]
CPUID:        "Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: [B]2195[/B]
  Manufacturer                  LENOVO
  Product Name                  20C5CTO1WW
  BIOS Version                  J9ET96WW (2.16 )
  BIOS Release Date             10/14/2014
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Aug 11 00:02:58.980 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\081015-26484-01.dmp]
Windows 8 Kernel Version 10240 MP (8 procs) Free x64
Built by: [B]1024[/B]0.16393.amd64fre.th1_st1.150717-1719
System Uptime:[B]0 days 0:05:00.128[/B]
*** WARNING: Unable to verify timestamp for Netwbw02.sys
*** ERROR: Module load completed but symbols could not be loaded for Netwbw02.sys
Probably caused by :[B]Netwbw02.sys ( Netwbw02+64e56 )[/B]
BugCheck [B]D1, {ffffe0059d7beb78, 2, 0, fffff801935c4e56}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments:
Arg1: ffffe0059d7beb78, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff801935c4e56, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_Netwbw02+64e56[/B]
CPUID:        "Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: [B]2195[/B]
  Manufacturer                  LENOVO
  Product Name                  20C5CTO1WW
  BIOS Version                  J9ET96WW (2.16 )
  BIOS Release Date             10/14/2014
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Aug 10 23:57:32.044 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\081015-30156-01.dmp]
Windows 8 Kernel Version 10240 MP (8 procs) Free x64
Built by: [B]1024[/B]0.16393.amd64fre.th1_st1.150717-1719
System Uptime:[B]0 days 0:01:07.191[/B]
*** WARNING: Unable to verify timestamp for Netwbw02.sys
*** ERROR: Module load completed but symbols could not be loaded for Netwbw02.sys
Probably caused by :[B]Netwbw02.sys ( Netwbw02+64e56 )[/B]
BugCheck [B]D1, {ffffe0047e781b78, 2, 0, fffff8014a084e56}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments:
Arg1: ffffe0047e781b78, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff8014a084e56, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_Netwbw02+64e56[/B]
CPUID:        "Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: [B]2195[/B]
  Manufacturer                  LENOVO
  Product Name                  20C5CTO1WW
  BIOS Version                  J9ET96WW (2.16 )
  BIOS Release Date             10/14/2014
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
[font=lucida console]**************************Tue Aug 11 11:02:23.565 2015 (UTC - 4:00)**************************
CHDRT64.sys                 Tue Nov 19 01:25:46 2013 (528B046A)
iwdbus.sys                  Tue Jun 17 17:54:22 2014 (53A0B90E)
mwac.sys                    Tue Jun 17 22:07:00 2014 (53A0F444)
mbam.sys                    Wed Sep  3 13:50:25 2014 (540754E1)
IntelPcc.sys                Thu Sep  4 19:05:04 2014 (5408F020)
ibmpmdrv.sys                Fri Nov  7 03:38:44 2014 (545C8514)
VBoxUSBMon.sys              Thu Feb 12 10:53:22 2015 (54DCCC72)
VBoxDrv.sys                 Thu Feb 12 10:54:32 2015 (54DCCCB8)
Netwbw02.sys                Sun Feb 22 06:00:57 2015 (54E9B6E9)
MBAMSwissArmy.sys           Mon Apr 13 15:29:19 2015 (552C190F)
rt640x64.sys                Tue May  5 12:21:03 2015 (5548EDEF)
mbamchameleon.sys           Fri May  8 13:50:15 2015 (554CF757)
RtsPer.sys                  Fri May 29 02:32:34 2015 (55680802)
igdkmd64.sys                Tue Jun 16 14:07:43 2015 (558065EF)
Smb_driver_Intel.sys        Thu Jul  9 22:05:39 2015 (559F2873)
intelppm.sys                Thu Jul  9 23:12:59 2015 (559F383B)
WindowsTrustedRTProxy.sys   Thu Jul  9 23:13:47 2015 (559F386B)
WindowsTrustedRT.sys        Thu Jul  9 23:13:48 2015 (559F386C)
storqosflt.sys              Thu Jul  9 23:17:31 2015 (559F394B)
SynTP.sys                   Fri Jul 10 15:17:32 2015 (55A01A4C)
ibtusb.sys                  Mon Jul 13 12:52:34 2015 (55A3ECD2)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Aug 11 00:04:37.893 2015 (UTC - 4:00)**************************
wdcsam64.sys                Wed Apr 16 04:39:08 2008 (4805BB2C)
[/font]
http://www.carrona.org/drivers/driver.php?id=CHDRT64.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=mwac.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=IntelPcc.sys
http://www.carrona.org/drivers/driver.php?id=ibmpmdrv.sys
http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys
http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys
http://www.carrona.org/drivers/driver.php?id=Netwbw02.sys
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
rt640x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=mbamchameleon.sys
http://www.carrona.org/drivers/driver.php?id=RtsPer.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
WindowsTrustedRTProxy.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
WindowsTrustedRT.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
storqosflt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=ibtusb.sys
http://www.carrona.org/drivers/driver.php?id=wdcsam64.sys
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Lazaretto

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Posted 11 August 2015 - 08:41 PM

One of those two solutions seemed to have worked, most likely the wireless driver update. I couldn't find any W10 BIOS update on the Lenovo site, so I'll wait a bit on that one. Thanks for the info, and I'll make sure to update the thread if I run into the same problem again soon.



#4 usasma

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Posted 12 August 2015 - 04:40 AM

I'm glad that it seems to have fixed things.

Thanks for letting us know!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Lazaretto

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Posted 12 August 2015 - 10:23 AM

Sometime last night, again for no apparent reason (the first time I was listening to music, and this time the laptop was just sitting on the desk not in use), a crash happened once again with the same error. I ran Driver Verifier, and attached is the Sysnative File Collection output for the process that was outlined for Driver Verifier on the linked page. I believe the laptop crashed between four and seven times with a Driver Verifier error, but it was hard to keep track of the number since every few crashes the Windows Repair process would start instead of another crash occuring.

 

Attached File  SysnativeFileCollectionApp.zip   1.29MB   1 downloads

 

It may be worth noting that my CD drive gave up on me today, but I believe that's an unrelated hardware issue. That drive has seen very heavy use in the last year, and I've had some software issues with it before that required the standard deletion of UpperFilters and LowerFilters from its registry entry. This time, the drive physically functions and will spin and eject disks, but isn't recognized at all by Windows, likely due to the laser failing or a loose wire somewhere. I mention this just because I want all possible information out there in case it could be related, not because I want help with my CD drive's likely broken hardware.



#6 usasma

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Posted 12 August 2015 - 07:18 PM

4 of the last 5 memory dumps were corrupted.  The other one is not a Driver Verifier enabled memory dump (and it still blames the wireless drivers).

I have to wonder if the problems with the CD/DVD drive are affecting the writing of the dump files to the disk (they usually share the same controller between the CD/DVD and the hard drive)

 

Please remove the CD/DVD drive from the system.  It's usually held in with only 1 screw, but you may have to open the bottom in order to get at that 1 screw.

Here's a description:  http://www.manualslib.com/manual/754507/Lenovo-Thinkpad-Edge-E440.html?page=104

 

Then turn on Verifier and let it crash a few times.

Then zip up and upload the resulting memory dumps.


Edited by usasma, 13 August 2015 - 03:59 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 Lazaretto

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Posted 12 August 2015 - 07:30 PM

Then turn of Verifier and let it crash a few times..

This line is ambiguous due to a typo. Did you mean to say that I should turn Verifier on, or off?



#8 usasma

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Posted 13 August 2015 - 04:47 AM

I had hoped that I'd fixed the typo before you saw it :(

I meant to suggest that you turn it on.

Sorry!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 Lazaretto

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Posted 13 August 2015 - 08:47 PM

Here's the dumps following removal of the CD drive. I'm not sure if this is how Driver Verifier is supposed to work, but the BSOD error codes while running Verifier all had to do with Verifier, not with my original issue. If I'm using the application wrong somehow, please let me know.

 

Attached File  SysnativeFileCollectionApp.zip   1.32MB   3 downloads



#10 usasma

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Posted 15 August 2015 - 09:05 AM

Lot's of BSOD's listed from 12, 13, and 14 August - but no memory dumps to go with them.

KernelDumpList.txt report shows no memory dumps later than 11 August also.

Did you notice what the BSOD screen said?

 

Driver Verifier is a bit different from other memory dumps, but not significantly.

Even though it says Verifier Enabled - it still contains pertinent data.

 

Unfortunately, without memory dumps, I can't even hazard a guess as to the cause.

As such, the suggestions I make will range around the drivers listed in the last memory dump - and will be in age order (oldest first)

The suggestion is to update those drivers to the latest available, Win8.1 compatible versions.

If an update isn't available, then uninstall those drivers and install a fresh copy (in case the current copy is corrupted).

 

In an attempt to fix the memory dump collection issue, I'd suggest this first:

 

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after each one:

Dism /Online /Cleanup-Image /ScanHealth
Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /RestoreHealth

FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.

 

And then this after running SFC.EXE:

 

There's not many experts at fixing Windows Updates.
I am not one of them.
But the few experts that there are a sorely overworked - so getting a reply will be difficult.
I'll continue to attempt to help here, but please bear with me.


First, please try the Windows Update troubleshooter/fixes listed here:
Windows Update Troubleshooter:  https://support.microsoft.com/en-us/gp/windows-update-issues/en-us
Windows Update Troubleshooter KB article:  https://support.microsoft.com/en-us/kb/2714434
Reset Windows Update Components KB article:  https://support.microsoft.com/en-us/kb/971058

Then, if that doesn't fix the Windows Update problem, please do the following 2 things. (copied from here:  http://www.sysnative.com/forums/windows-update/4736-windows-update-forum-posting-instructions.html ):

Run SFCFix

    This free tool of neimiro's creation (see above link) is a very good starting point for the diagnosis and repair of all Windows Update and System File Checker corruptions. We therefore need you to run this tool prior to collecting logfiles.

        -  First download and run a copy of the tool from http://www.sysnative.com/niemiro/apps/SFCFix.exe.
        -  Work through any on-screen prompts and then await completion (runtime is approximately 15 minutes).
        -  Once it has finished, if there are any unrepaired corruptions (the tool will notify you if it has succeeded in repairing all corruptions if they're simple in which case we're no longer needed) or unresolved problems with your computer, you need to post us the complete logfile which opens on exit. Simply copy (Ctrl-A, Ctrl-C) and paste (Ctrl-V) the entire logfile into your new thread (also know as a 'topic'). How to create a new thread is shown later on in this post.

Export CBS folder

        -  On Windows 8, press the Windows key, type This PC, and press Enter.
        -  On Windows Vista/7, click the Start button StartButton_16x16.gif then click Computer.
        -  Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
        -  Find and double click on the Logs folder.
        -  Right-click on the CBS folder, and select Copy.
        -  Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
        -  Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
        -  A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.


As for the first item (SFCFix), just copy and paste into your post as indicated.
For the second item (CBS log), please zip it up and upload it with your next post.
If it's too big to upload (or you get an error), just upload it to a free file hosting service (such as OneDrive or DropBox).  Ensure that it's shared and then post a link to it here.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#11 Lazaretto

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Posted 15 August 2015 - 10:19 AM

The BSOD related to Driver Verifier was DRIVER_VERIFIER_DETECTED_VIOLATION, but unfortunately I don't remember which .sys file followed the error. It was not netwsw02.sys, I believe. I will be running the tools you mention in your latest post, and I'll report back later with more information.



#12 Lazaretto

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Posted 15 August 2015 - 11:39 AM

I ran into a number of similar errors which seem to indicate missing files on my system for many of these tools to work properly (or, perhaps, the locations of those files have changed in W10 and the tools are looking in the wrong place).

 

First off, RestoreHealth came back with an error (0x800f081f) saying that source files couldn't  be found, and generated this DISM log:

 

Attached File  dism.zip   67.48KB   0 downloads

 

Next, the SFC /scannow command came back with a message stating that corruptions had been found, but some could not be fixed. It also mentioned that more information would be found in the CBS log, which is included below with the later SFC operations.

 

All the Windows Update troubleshooting tools came back with a message stating that my service registration was missing or corrupt, as seen below:

 

Attached File  3 Service Registration Missing.png   10.16KB   0 downloads

 

SFCFix came back with the same error as the other RestoreHealth did earlier, stating that source files could not be found.

 

Finally, here is my attached CBS log:

 

Attached File  CBS.zip   2.02MB   0 downloads



#13 Lazaretto

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Posted 15 August 2015 - 09:26 PM

Small update in addition to the post earlier today: I was able to use the computer without problems all over the place today, even successfully using Wi-Fi for a few hours, and it almost seemed like my issues had disappeared. However, just a few minutes ago while streaming a video on ethernet, the computer froze with no warning and without a blue screen, making me force shutdown. This has never happened before with this computer.



#14 usasma

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Posted 17 August 2015 - 04:51 AM

Please zip up the contents of the C:\Windows\Minidump folder and upload them with your next post.

 

Here's a suggestion for your SFC.EXE errors.  I'm uncertain if this works for W10, so set a System Restore point before trying it.:

 

There's not many experts at fixing Windows Updates.
I am not one of them.
But the few experts that there are a sorely overworked - so getting a reply will be difficult.
I'll continue to attempt to help here, but please bear with me.


First, please try the Windows Update troubleshooter/fixes listed here:
Windows Update Troubleshooter:  https://support.microsoft.com/en-us/gp/windows-update-issues/en-us
Windows Update Troubleshooter KB article:  https://support.microsoft.com/en-us/kb/2714434
Reset Windows Update Components KB article:  https://support.microsoft.com/en-us/kb/971058

Then, if that doesn't fix the Windows Update problem, please do the following 2 things. (copied from here:  http://www.sysnative.com/forums/windows-update/4736-windows-update-forum-posting-instructions.html ):
[quote]Run SFCFix

    This free tool of neimiro's creation (see above link) is a very good starting point for the diagnosis and repair of all Windows Update and System File Checker corruptions. We therefore need you to run this tool prior to collecting logfiles.

        -  First download and run a copy of the tool from http://www.sysnative.com/niemiro/apps/SFCFix.exe.
        -  Work through any on-screen prompts and then await completion (runtime is approximately 15 minutes).
        -  Once it has finished, if there are any unrepaired corruptions (the tool will notify you if it has succeeded in repairing all corruptions if they're simple in which case we're no longer needed) or unresolved problems with your computer, you need to post us the complete logfile which opens on exit. Simply copy (Ctrl-A, Ctrl-C) and paste (Ctrl-V) the entire logfile into your new thread (also know as a 'topic'). How to create a new thread is shown later on in this post.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#15 Lazaretto

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Posted 07 September 2015 - 04:01 PM

Sorry for my lack of reply to this thread recently. The semester has started at school, and I'm wrapped up in that. For anybody who might be having similar problems in the future (assuming that Lenovo doesn't release an updated driver that fixes this particular issue), my route to solving it was by disabling my Wi-Fi driver entirely and getting a cheap USB wireless card (mine is a little $10 stick meant for a Raspberry Pi that I had lying around, from Cana Kit). I know it's far from ideal, but it has given me the ability to access Wi-Fi and stopped the BSOD errors entirely, so I figure it's worth the small cost until Lenovo issues new drivers and I can try those.






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