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a chrome issue or my cable company's ?


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9 replies to this topic

#1 seraphin

seraphin

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  • Local time:07:28 AM

Posted 10 August 2015 - 06:52 PM

I recently have had issues with my chrome browser redirecting my page to other sites. I thought my Windows 7 laptop was infected but after running malwarebyte, emsisoft, panda AV, MS essential, they found nothing significant. I even uninstalled and reinstalled my chrome browser but the issue persisted (whereas firefox seems fine).

Today i decided to give chrome browser another chance but then I got the following redirect/popup -

 

.........................

The page at msma2793.biz says

Attention: Time Warner Cable Customer

Read before continuing

It appears that your chrome and chrome (sic) may lack important updates and have pop ads enabled, which puts passwords and data at risks. Please follow these instructions:

Before you use your computer, it is strongly advised to call on 1-844-329-3153 now for immediate PC scan.

 

........................

 

Questions

1. is my "chrome browser" infected?

2. is my laptop infected?

 

Any help/suggestion ? Great many thanks.



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#2 TsVk!

TsVk!

    penguin farmer


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  • Location:The Antipodes
  • Local time:08:28 PM

Posted 10 August 2015 - 07:44 PM

Hi seraphin,

 

Looks like a general scam pop up rather than an infection. Let's do a few scans for adware just to check

 

:step1: Please download MiniToolBox, save it to your desktop and run it.

 

Checkmark the following checkboxes:

 

aak3k9.jpg

Click Go and note the saved Result.txt on your desktop, to copy into your reply

 

:step2: Please download AdwCleaner and save to your Desktop.

  • Right click and "Run as Administrator"
  • Click on the Scan button.
  • After the scan has finished, click on the Report button...a logfile will open in Notepad for review.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool, or you can save it to the desktop to be easily found for your reply.

Please let me know if this application removes something you want to keep on your system

 

:step3: Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Right click and "Run as Administrator".
  • The tool will open and start scanning your system.
  • On completion a log will open, note the saved JRT.txt on your desktop to copy into your reply

 

:step4: ESET Online scanner

 

Follow this link or right click and "copy link location", then paste the link into the address bar on your newly opened browser instance

Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.

  • Firstly, Accept the Terms and click Start
  • Click Enable detection of potentially unwanted applications and click Start again.

 

ESET will then download updates, install and begin scanning your computer. Please be patient as this can take some time.

 

  • When the scan completes, click List of found threats. Note: If no malware was found you will not get a list.

 

1446ya9.jpg

  • Click Export to text file and save the log on your desktop. Then click the Back button.

hry77t.jpg

  • Check Uninstall application on close and Delete quarantined files, then click the Finish button.

 

106x9g7.jpg

 

When you click finish the browser will not close but will offer you ESET products. Be aware the scan has actually finished and you need to close the browser window and reboot your computer to complete the process.

  • Please save the log to your desktop for your reply.

 

:step5: Please run MalwareBytes Anti-Malware again at this stage.

 

Copy and paste the logs in your reply

 

TsVk!


Edited by Chris Cosgrove, 12 August 2015 - 06:55 PM.


#3 seraphin

seraphin
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Posted 11 August 2015 - 09:29 AM

Thank you very much, TsVK.

Below is the info you requested -

 

MiniToolBox by Farbar  Version: 25-07-2015 01
Ran by Brenden-non admin (ATTENTION: The logged in user is not administrator) on 10-08-2015 at 21:59:18
Running from "C:\Users\Brenden-non admin\Desktop"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Model: HP ProBook 450 G1 Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================



========================= IP Configuration: ================================

Qualcomm Atheros QCA9565 802.11b/g/n WiFi Adapter = Wireless Network Connection (Connected)
VirtualBox Host-Only Ethernet Adapter = VirtualBox Host-Only Network (Connected)
VMware Virtual Ethernet Adapter for VMnet1 = Local Area Connection 2 (Connected)
VMware Virtual Ethernet Adapter for VMnet8 = VMware Network Adapter VMnet8 (Connected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)
Realtek PCIe GBE Family Controller = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 3 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
add address name="VMware Network Adapter VMnet8" address=192.168.146.1 mask=255.255.255.0
add address name="Local Area Connection 2" address=192.168.14.1 mask=255.255.255.0
add address name="VirtualBox Host-Only Network" address=192.168.56.1 mask=255.255.255.0


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : Admin-HP
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 2:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : VMware Virtual Ethernet Adapter for VMnet1
   Physical Address. . . . . . . . . : 00-50-56-C0-00-01
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::e09a:8968:cde8:9ce3%27(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.14.1(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . :
   DHCPv6 IAID . . . . . . . . . . . : 721440854
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-C3-4A-0E-A0-1D-48-B3-2E-07
   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                       fec0:0:0:ffff::2%1
                                       fec0:0:0:ffff::3%1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wireless Network Connection 3:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #2
   Physical Address. . . . . . . . . : 2A-E3-47-DD-22-44
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Qualcomm Atheros QCA9565 802.11b/g/n WiFi Adapter
   Physical Address. . . . . . . . . : 28-E3-47-DD-22-44
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2604:2000:dd64:100:c49a:1c2a:54d2:9a79(Preferred)
   Temporary IPv6 Address. . . . . . : 2604:2000:dd64:100:18ac:a74b:d1e9:eb80(Preferred)
   Link-local IPv6 Address . . . . . : fe80::c49a:1c2a:54d2:9a79%17(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.0.2(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Monday, August 10, 2015 7:30:29 PM
   Lease Expires . . . . . . . . . . : Monday, August 10, 2015 10:30:29 PM
   Default Gateway . . . . . . . . . : fe80::aeb3:13ff:fe84:b1b7%17
                                       192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 422110023
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-C3-4A-0E-A0-1D-48-B3-2E-07
   DNS Servers . . . . . . . . . . . : 209.18.47.61
                                       209.18.47.62
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : 28-E3-47-DD-70-64
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : A0-1D-48-B3-2E-07
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter VirtualBox Host-Only Network:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : VirtualBox Host-Only Ethernet Adapter
   Physical Address. . . . . . . . . : 08-00-27-00-18-79
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::ddf2:6d9c:b79e:aca0%21(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.56.1(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . :
   DHCPv6 IAID . . . . . . . . . . . : 537395239
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-C3-4A-0E-A0-1D-48-B3-2E-07
   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                       fec0:0:0:ffff::2%1
                                       fec0:0:0:ffff::3%1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter VMware Network Adapter VMnet8:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : VMware Virtual Ethernet Adapter for VMnet8
   Physical Address. . . . . . . . . : 00-50-56-C0-00-08
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::bd94:7c0e:b6cd:811f%28(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.146.1(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . :
   DHCPv6 IAID . . . . . . . . . . . : 738218070
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-C3-4A-0E-A0-1D-48-B3-2E-07
   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                       fec0:0:0:ffff::2%1
                                       fec0:0:0:ffff::3%1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{CAFBE547-7AF9-4067-964E-9952954CA9C3}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{86454C19-FFEF-4F49-B4C7-1F04FB4F1450}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{1EA1AB89-20CE-40C4-89C8-60E554FC00F7}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{D0881294-8A9D-4AA7-B3EA-4C54EAE16C99}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{E5A4579C-D3EC-48DA-BEFC-8B6C3FDE2E13}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{7D825013-CA84-4B68-8C12-14715D794940}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #6
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{212F23B6-CECF-4D07-8156-F5980F607B4E}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #7
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  dns-cac-lb-01.rr.com
Address:  209.18.47.61

Name:    google.com
Addresses:  2607:f8b0:4006:80e::200e
      216.58.219.238


Pinging google.com [2607:f8b0:4006:80e::200e] with 32 bytes of data:
Reply from 2607:f8b0:4006:80e::200e: time=26ms
Reply from 2607:f8b0:4006:80e::200e: time=35ms

Ping statistics for 2607:f8b0:4006:80e::200e:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 26ms, Maximum = 35ms, Average = 30ms
Server:  dns-cac-lb-01.rr.com
Address:  209.18.47.61

Name:    yahoo.com
Addresses:  2001:4998:58:c02::a9
      2001:4998:c:a06::2:4008
      2001:4998:44:204::a7
      206.190.36.45
      98.139.183.24
      98.138.253.109


Pinging yahoo.com [2001:4998:c:a06::2:4008] with 32 bytes of data:
Reply from 2001:4998:c:a06::2:4008: time=121ms
Reply from 2001:4998:c:a06::2:4008: time=107ms

Ping statistics for 2001:4998:c:a06::2:4008:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 107ms, Maximum = 121ms, Average = 114ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 27...00 50 56 c0 00 01 ......VMware Virtual Ethernet Adapter for VMnet1
 18...2a e3 47 dd 22 44 ......Microsoft Virtual WiFi Miniport Adapter #2
 17...28 e3 47 dd 22 44 ......Qualcomm Atheros QCA9565 802.11b/g/n WiFi Adapter
 15...28 e3 47 dd 70 64 ......Bluetooth Device (Personal Area Network)
 13...a0 1d 48 b3 2e 07 ......Realtek PCIe GBE Family Controller
 21...08 00 27 00 18 79 ......VirtualBox Host-Only Ethernet Adapter
 28...00 50 56 c0 00 08 ......VMware Virtual Ethernet Adapter for VMnet8
  1...........................Software Loopback Interface 1
 29...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 11...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
 12...00 00 00 00 00 00 00 e0 Microsoft Teredo Tunneling Adapter
 20...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
 19...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
 30...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #4
 26...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #5
 31...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #6
 32...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #7
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.0.1      192.168.0.2     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.0.0    255.255.255.0         On-link       192.168.0.2    281
      192.168.0.2  255.255.255.255         On-link       192.168.0.2    281
    192.168.0.255  255.255.255.255         On-link       192.168.0.2    281
     192.168.14.0    255.255.255.0         On-link      192.168.14.1    276
     192.168.14.1  255.255.255.255         On-link      192.168.14.1    276
   192.168.14.255  255.255.255.255         On-link      192.168.14.1    276
     192.168.56.0    255.255.255.0         On-link      192.168.56.1    276
     192.168.56.1  255.255.255.255         On-link      192.168.56.1    276
   192.168.56.255  255.255.255.255         On-link      192.168.56.1    276
    192.168.146.0    255.255.255.0         On-link     192.168.146.1    276
    192.168.146.1  255.255.255.255         On-link     192.168.146.1    276
  192.168.146.255  255.255.255.255         On-link     192.168.146.1    276
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.56.1    276
        224.0.0.0        240.0.0.0         On-link      192.168.14.1    276
        224.0.0.0        240.0.0.0         On-link     192.168.146.1    276
        224.0.0.0        240.0.0.0         On-link       192.168.0.2    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.56.1    276
  255.255.255.255  255.255.255.255         On-link      192.168.14.1    276
  255.255.255.255  255.255.255.255         On-link     192.168.146.1    276
  255.255.255.255  255.255.255.255         On-link       192.168.0.2    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 17    281 ::/0                     fe80::aeb3:13ff:fe84:b1b7
  1    306 ::1/128                  On-link
 17     33 2604:2000:dd64:100::/64  On-link
 17    281 2604:2000:dd64:100:18ac:a74b:d1e9:eb80/128
                                    On-link
 17    281 2604:2000:dd64:100:c49a:1c2a:54d2:9a79/128
                                    On-link
 21    276 fe80::/64                On-link
 27    276 fe80::/64                On-link
 28    276 fe80::/64                On-link
 17    281 fe80::/64                On-link
 28    276 fe80::bd94:7c0e:b6cd:811f/128
                                    On-link
 17    281 fe80::c49a:1c2a:54d2:9a79/128
                                    On-link
 21    276 fe80::ddf2:6d9c:b79e:aca0/128
                                    On-link
 27    276 fe80::e09a:8968:cde8:9ce3/128
                                    On-link
  1    306 ff00::/8                 On-link
 21    276 ff00::/8                 On-link
 27    276 ff00::/8                 On-link
 28    276 ff00::/8                 On-link
 17    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Windows\SysWOW64\wshbth.dll [36352] (Microsoft Corporation)
Catalog5 08 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 12 C:\Windows\SysWOW64\vsocklib.dll [64192] (VMware, Inc.)
Catalog9 13 C:\Windows\SysWOW64\vsocklib.dll [64192] (VMware, Inc.)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [47104] (Microsoft Corporation)
x64-Catalog5 08 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 12 C:\Windows\System32\vsocklib.dll [68288] (VMware, Inc.)
x64-Catalog9 13 C:\Windows\System32\vsocklib.dll [68288] (VMware, Inc.)

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/10/2015 09:51:55 PM) (Source: Application Error) (User: )
Description: Faulting application name: plugin-container.exe, version: 39.0.3.5696, time stamp: 0x55c33d81
Faulting module name: mozalloc.dll, version: 39.0.3.5696, time stamp: 0x55c32c73
Exception code: 0x80000003
Fault offset: 0x00001aa1
Faulting process id: 0x2776c
Faulting application start time: 0xplugin-container.exe0
Faulting application path: plugin-container.exe1
Faulting module path: plugin-container.exe2
Report Id: plugin-container.exe3

Error: (08/10/2015 07:31:49 PM) (Source: Application Error) (User: )
Description: Faulting application name: plugin-container.exe, version: 39.0.3.5696, time stamp: 0x55c33d81
Faulting module name: mozalloc.dll, version: 39.0.3.5696, time stamp: 0x55c32c73
Exception code: 0x80000003
Fault offset: 0x00001aa1
Faulting process id: 0x1f0d0
Faulting application start time: 0xplugin-container.exe0
Faulting application path: plugin-container.exe1
Faulting module path: plugin-container.exe2
Report Id: plugin-container.exe3

Error: (08/10/2015 08:24:50 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 15241

Error: (08/10/2015 08:24:50 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 15241

Error: (08/10/2015 08:24:50 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (08/10/2015 08:24:49 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 14243

Error: (08/10/2015 08:24:49 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 14243

Error: (08/10/2015 08:24:49 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (08/10/2015 08:24:48 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 13244

Error: (08/10/2015 08:24:48 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 13244


System errors:
=============
Error: (08/10/2015 07:31:09 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the NanoServiceMain service.

Error: (08/10/2015 08:24:32 AM) (Source: Service Control Manager) (User: )
Description: The CyberLink PowerDVD 12 Media Server Service service terminated unexpectedly.  It has done this 10 time(s).

Error: (08/10/2015 06:53:48 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80240020: Upgrade to Windows 10 Pro.

Error: (08/10/2015 06:28:26 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.

Error: (08/09/2015 11:55:37 PM) (Source: Service Control Manager) (User: )
Description: The CyberLink PowerDVD 12 Media Server Service service terminated unexpectedly.  It has done this 9 time(s).

Error: (08/09/2015 09:01:56 PM) (Source: Service Control Manager) (User: )
Description: The CyberLink PowerDVD 12 Media Server Service service terminated unexpectedly.  It has done this 8 time(s).

Error: (08/09/2015 03:04:03 PM) (Source: Service Control Manager) (User: )
Description: The CyberLink PowerDVD 12 Media Server Service service terminated unexpectedly.  It has done this 7 time(s).

Error: (08/09/2015 12:41:31 PM) (Source: Service Control Manager) (User: )
Description: The CyberLink PowerDVD 12 Media Server Service service terminated unexpectedly.  It has done this 6 time(s).

Error: (08/09/2015 09:34:49 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80240020: Upgrade to Windows 10 Pro.

Error: (08/09/2015 03:14:46 AM) (Source: Service Control Manager) (User: )
Description: The CyberLink PowerDVD 12 Media Server Service service terminated unexpectedly.  It has done this 5 time(s).


Microsoft Office Sessions:
=========================
Error: (08/10/2015 09:51:55 PM) (Source: Application Error)(User: )
Description: plugin-container.exe39.0.3.569655c33d81mozalloc.dll39.0.3.569655c32c738000000300001aa12776c01d0d3cb4d0b9c38C:\Program Files (x86)\Mozilla Firefox\plugin-container.exeC:\Program Files (x86)\Mozilla Firefox\mozalloc.dll8b18ee48-3fcb-11e5-974b-a6ee522b86b1

Error: (08/10/2015 07:31:49 PM) (Source: Application Error)(User: )
Description: plugin-container.exe39.0.3.569655c33d81mozalloc.dll39.0.3.569655c32c738000000300001aa11f0d001d0d3598b586f8eC:\Program Files (x86)\Mozilla Firefox\plugin-container.exeC:\Program Files (x86)\Mozilla Firefox\mozalloc.dllf8c31401-3fb7-11e5-974b-a6ee522b86b1

Error: (08/10/2015 08:24:50 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 15241

Error: (08/10/2015 08:24:50 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 15241

Error: (08/10/2015 08:24:50 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (08/10/2015 08:24:49 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 14243

Error: (08/10/2015 08:24:49 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 14243

Error: (08/10/2015 08:24:49 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (08/10/2015 08:24:48 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 13244

Error: (08/10/2015 08:24:48 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 13244


=========================== Installed Programs ============================

µTorrent (HKCU\...\uTorrent) (Version: 3.4.3.40298 - BitTorrent Inc.)
64 Bit HP CIO Components Installer (HKLM\...\{F8F948EA-5AEA-4158-8821-A2F788ECE936}) (Version: 16.2.1 - Hewlett-Packard) Hidden
7-Zip 9.20 (HKLM-x32\...\7-Zip) (Version:  - )
7-Zip 9.20 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.007.20033 - Adobe Systems Incorporated)
Adobe Flash Player 18 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 18.0.0.209 - Adobe Systems Incorporated)
Adobe Flash Player 18 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 18.0.0.209 - Adobe Systems Incorporated)
AMD Catalyst Install Manager (HKLM\...\{C4CB2534-82F4-F4AF-5767-9EE64EF9EB64}) (Version: 8.0.915.0 - Advanced Micro Devices, Inc.)
Anki (HKLM-x32\...\Anki) (Version:  - )
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 5.06 - Piriform)
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{51C7AD07-C3F6-4635-8E8A-231306D810FE}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}) (Version: 1.1.6 - Cisco Systems, Inc.)
CyberLink Power2Go 8 (HKLM-x32\...\InstallShield_{2A87D48D-3FDF-41fd-97CD-A1E370EFFFE2}) (Version: 8.0.3.2921 - CyberLink Corp.)
CyberLink PowerDVD 12 (HKLM-x32\...\InstallShield_{B46BEA36-0B71-4A4E-AE41-87241643FA0A}) (Version: 12.0.2.3115 - CyberLink Corp.)
CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 4.2.1.4224 - CyberLink Corp.)
DiskCheckup v3.2 (HKLM-x32\...\DiskCheckup_is1) (Version: 3.2.1000 - PassMark Software)
Document Express DjVu Plug-in (HKLM-x32\...\{6917F75F-9CB8-4FC5-AA62-480B0C104619}) (Version: 6.1.33592 - Cuminas Corporation)
Emsisoft Anti-Malware (HKLM-x32\...\{5502032C-88C1-4303-99FE-B5CBD7684CEA}_is1) (Version: 9.0 - Emsisoft Ltd.)
Energy Star (HKLM-x32\...\{FC0ADA4D-8FA5-4452-8AFF-F0A0BAC97EF7}) (Version: 1.0.9 - Hewlett-Packard Company)
f.lux (HKCU\...\Flux) (Version:  - )
File Association Helper (HKLM\...\{C168639F-5810-4EC8-B1E8-0251AA8A771C}) (Version: 1.2.225.65451 - WinZip Computing International, LLC)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 44.0.2403.130 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.28.1 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
HD Tune 2.55 (HKLM-x32\...\HD Tune_is1) (Version:  - EFD Software)
Hewlett-Packard ACLM.NET v1.2.2.2 (HKLM-x32\...\{6F340107-F9AA-47C6-B54C-C3A19F11553F}) (Version: 1.00.0000 - Hewlett-Packard Company) Hidden
HP 3D DriveGuard (HKLM-x32\...\{07F6DC37-0857-4B68-A675-4E35989E85E3}) (Version: 6.0.15.1 - Hewlett-Packard Company)
HP Client Security Manager (HKLM\...\HPProtectTools) (Version: 8.2.0.1663 - Hewlett-Packard Company)
HP Connection Manager (HKLM-x32\...\{7ED7BF91-D145-480A-B206-6891576F6935}) (Version: 4.6.12.1 - Hewlett-Packard Company)
HP Device Access Manager (HKLM\...\{9F7FF800-8C11-4741-8D20-92E43CA02FD6}) (Version: 8.2.0.10 - Hewlett-Packard Company)
HP Documentation (HKLM-x32\...\{7940DAB9-AC72-4422-8908-DCF58C2C1D21}) (Version: 1.1.0.0 - Hewlett-Packard)
HP Drive Encryption (HKLM\...\HPDriveEncryption) (Version: 8.6.1.160 - Hewlett-Packard Company)
HP ESU for Microsoft Windows 7 (HKLM-x32\...\{240B2BF7-E7E6-425C-A2A4-A3149189BF7F}) (Version: 2.3.1 - Hewlett-Packard Company)
HP File Sanitizer (HKLM-x32\...\{547607B0-3294-4ECA-8F5E-921404676CBB}) (Version: 8.4.11.1 - Hewlett-Packard Company)
HP HD Webcam Driver (HKLM-x32\...\{E0A7ED39-8CD6-4351-93C3-69CCA00D12B4}) (Version: 6.2.9200.10242 - Realtek Semiconductor Corp.)
HP Hotkey Support (HKLM-x32\...\{C807BEFB-0F17-41AC-B307-D7B5E1553040}) (Version: 5.0.20.1 - Hewlett-Packard Company)
HP PageLift (HKLM-x32\...\{708ABF62-5D7A-4550-823A-1F9EFA63645A}) (Version: 1.0.11.1 - Hewlett-Packard Company)
HP Setup (HKLM-x32\...\{438363A8-F486-4C37-834C-4955773CB3D3}) (Version: 9.1.15453.4066 - Hewlett-Packard Company)
HP SoftPaq Download Manager (HKLM-x32\...\{5C2D96B7-0468-4450-8BD9-63AB796D72CF}) (Version: 3.4.11.0 - Hewlett-Packard Company)
HP Software Setup (HKLM-x32\...\{7EF08127-4C30-4C05-8CEB-544F8A71C080}) (Version: 8.7.1.1 - Hewlett-Packard Company)
HP Support Assistant (HKLM-x32\...\{A3B64280-DE4C-40F0-86BB-CCB2A6056BA2}) (Version: 7.3.32.6 - Hewlett-Packard Company)
HP Support Information (HKLM-x32\...\{B2B7B1C8-7C8B-476C-BE2C-049731C55992}) (Version: 13.00.0000 - Hewlett-Packard)
HP System Default Settings (HKLM-x32\...\{3A61A282-4F08-4D43-920C-DC30ECE528E8}) (Version: 2.6.1 - Hewlett-Packard Company)
HP Theft Recovery (HKLM-x32\...\InstallShield_{BAC712C6-4061-4C9F-AB58-A5C53E76704A}) (Version: 8.2.0.9 - Hewlett-Packard Company)
HP Trust Circles (HKLM-x32\...\HP Trust Circles) (Version: 8.2.15.16418 - CryptoMill Technologies)
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6486.0 - IDT)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.5.12.1688 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 9.18.10.3272 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 12.7.3.1001 - Intel Corporation)
Intel® SDK for OpenCL - CPU Only Runtime Package (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version: 3.0.0.66956 - Intel Corporation)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 2.5.0.19 - Intel Corporation)
iThmb Converter version 1.103.0.705 (HKLM-x32\...\{AC7FF208-CE56-455E-96CB-1D96A0AF33EF}_is1) (Version: 1.103.0.705 - Dec Software)
Java 8 Update 51 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218051F0}) (Version: 8.0.510 - Oracle Corporation)
Malwarebytes Anti-Malware version 2.1.8.1057 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.8.1057 - Malwarebytes Corporation)
MCQE (HKLM-x32\...\ST5UNST #1) (Version:  - )
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft Office (HKLM-x32\...\{90150000-0138-0409-0000-0000000FF1CE}) (Version: 15.0.4454.1510 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (HKLM-x32\...\Office14.PROPLUSR) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.8.204.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Mozilla Firefox 39.0.3 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 39.0.3 (x86 en-US)) (Version: 39.0.3 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0.1 - Mozilla)
Notepad++ (HKLM-x32\...\Notepad++) (Version: 6.7.8.2 - Notepad++ Team)
OEM Application Profile (HKLM-x32\...\{CCBD6679-C7CF-2030-2A1F-3640781DF4F4}) (Version: 1.00.0000 - Advanced Micro Devices, Inc.)
opensource (HKLM-x32\...\{3677D4D8-E5E0-49FC-B86E-06541CF00BBE}) (Version: 1.0.14960.3876 - Your Company Name) Hidden
Oracle VM VirtualBox 4.3.24 (HKLM\...\{15E093DF-951E-46CB-B3EC-E1287E7A2319}) (Version: 4.3.24 - Oracle Corporation)
Padre on Strawberry Perl version 0.05 (HKLM-x32\...\Strawberry_Perl_with_Cream_is1) (Version: 0.05 - )
Panda Devices Agent (HKLM-x32\...\{949F1EA1-D3E2-472E-BC7C-CB72374C0E55}) (Version: 1.05.00 - Panda Security) Hidden
Panda Devices Agent (HKLM-x32\...\Panda Devices Agent) (Version: 1.03.04 - Panda Security)
Panda Free Antivirus (HKLM\...\{3EFFD82C-5F18-4494-A4B8-FBB045DA68A3}) (Version: 7.82.00.0000 - Panda Security) Hidden
Panda Free Antivirus (HKLM-x32\...\Panda Universal Agent Endpoint) (Version: 15.01.00.0004 - Panda Security)
PDF Complete Corporate Edition (HKLM-x32\...\PDF Complete) (Version: 4.1.50 - PDF Complete, Inc)
PX Profile Update (HKLM-x32\...\{8E7DFB3F-20AA-74DA-D564-666D1F0DDCB7}) (Version: 1.00.1. - AMD) Hidden
Python 3.4.3 (HKLM-x32\...\{CCD588A7-8D55-49F1-A30C-47FAB40889ED}) (Version: 3.4.16490 - Python Software Foundation)
Qualcomm Atheros Bluetooth Suite (64) (HKLM\...\{A84A4FB1-D703-48DB-89E0-68B6499D2801}) (Version: 8.0.0.230 - Qualcomm Atheros Communications)
Qualcomm Atheros Driver Installation Program (HKLM-x32\...\{C3A32068-8AB1-4327-BB16-BED9C6219DC7}) (Version: 10.0 - Qualcomm Atheros)
RealDownloader (HKLM-x32\...\{6FCD4D5A-20B9-4D79-ABA5-4E7048944025}) (Version: 17.0.15.4 - RealNetworks, Inc.) Hidden
RealDownloader (HKLM-x32\...\{e6171278-8759-449d-9e0b-c1825debc2ad}) (Version: 17.0.15.7 - RealNetworks) Hidden
RealDownloader (HKLM-x32\...\{FBEFDC9E-F8FB-4B66-A78B-09B7B380D59D}) (Version: 17.0.15.7 - RealNetworks) Hidden
RealNetworks - Microsoft Visual C++ 2008 Runtime (HKLM-x32\...\{7770E71B-2D43-4800-9CB3-5B6CAAEBEBEA}) (Version: 9.0 - RealNetworks, Inc) Hidden
RealNetworks - Microsoft Visual C++ 2010 Runtime (HKLM\...\{21E47F47-C9A7-4454-BA48-388327B0EA00}) (Version: 10.0 - RealNetworks, Inc) Hidden
RealNetworks - Microsoft Visual C++ 2010 Runtime (HKLM-x32\...\{AAECF7BA-E83B-4A10-87EA-DE0B333F8734}) (Version: 10.0 - RealNetworks, Inc) Hidden
RealPlayer Cloud (HKLM-x32\...\RealPlayer 17.0) (Version: 17.0.15 - RealNetworks)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 1.1.9200.18 - Realtek Semiconductor Corp.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.73.618.2013 - Realtek)
RealUpgrade 1.1 (HKLM-x32\...\{28C2DED6-325B-4CC7-983A-1777C8F7FBAB}) (Version: 1.1.0 - RealNetworks, Inc.) Hidden
SeaTools for Windows 1.4.0.2 (HKLM-x32\...\SeaTools for Windows) (Version: 1.4.0.2 - Seagate Technology)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Skype™ 7.0 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.0.102 - Skype Technologies S.A.)
smartmontools (HKLM-x32\...\smartmontools) (Version: 6.2 2013-07-26 r3841 (sf-6.2-1) - )
smartmontools for Windows version 6.2-2 (HKLM-x32\...\{487E2D86-AB76-467B-8EC0-0AF89EC38F5C}_is1) (Version: 6.2-2 - Ozy de Jong)
Strawberry Perl (64-bit) (HKLM\...\{2B2094E6-6D62-1014-BCC4-8A7D31843670}) (Version: 5.22.1 - strawberryperl.com project)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1130 - SUPERAntiSpyware.com)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 17.0.8.3 - Synaptics Incorporated)
UpdateService (HKLM-x32\...\{E3AE96D6-E196-45B4-AF62-2B41998B9E37}) (Version: 1.0.0 - RealNetworks, Inc.) Hidden
Video Downloader (HKLM-x32\...\{62796191-6F12-4ABE-BA8B-B4D4A266C997}) (Version: 1.0.0 - RealNetworks) Hidden
VMware Player (HKLM\...\{E452E727-86B8-4233-8CC3-41FD817AFAFF}) (Version: 7.1.0 - VMware, Inc.) Hidden
VMware Player (HKLM-x32\...\VMware_Player) (Version: 7.1.0 - VMware, Inc)
WD Quick View (HKLM-x32\...\{324C58C7-A292-4523-A943-91DE1EB6A1FE}) (Version: 2.4.1.9 - Western Digital Technologies, Inc.)
WD SmartWare (HKLM\...\{F6ABA2F3-9759-48CD-B25B-A07A811E92E4}) (Version: 2.4.1.9 - Western Digital Technologies, Inc.)
WD SmartWare Installer (HKLM-x32\...\{72fda14f-5a07-49d5-b7f7-202377e9b522}) (Version: 2.4.1.9 - Western Digital Technologies, Inc.)
WinRAR 5.11 beta 1 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.11.1 - win.rar GmbH)

**** End of log ****



#4 seraphin

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Posted 11 August 2015 - 09:32 AM

# AdwCleaner v4.208 - Logfile created 10/08/2015 at 22:04:01
# Updated 09/07/2015 by Xplode
# Database : 2015-08-01.1 [Server]
# Operating system : Windows 7 Professional Service Pack 1 (x64)
# Username : Admin - ADMIN-HP
# Running from : C:\Users\Brenden-non admin\Downloads\AdwCleaner.exe
# Option : Scan

***** [ Services ] *****


***** [ Files / Folders ] *****

File Found : C:\Program Files (x86)\Mozilla Firefox\browser\searchplugins\yahoo.xml
File Found : C:\Users\Brenden-non admin\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxps_static.selectgo00.selectgo.net_0.localstorage
File Found : C:\Users\Brenden-non admin\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxps_static.selectgo00.selectgo.net_0.localstorage-journal

***** [ Scheduled tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{C168639F-5810-4EC8-B1E8-0251AA8A771C}

***** [ Web browsers ] *****

-\\ Internet Explorer v11.0.9600.17909


-\\ Mozilla Firefox v39.0.3 (x86 en-US)


-\\ Google Chrome v44.0.2403.130

[C:\Users\Admin\AppData\Local\Google\Chrome\User Data\Default\Web data] - Found [Search Provider] : hxxp://search.aol.com/aol/search?q={searchTerms}
[C:\Users\Brenden-non admin\AppData\Local\Google\Chrome\User Data\Default\Web data] - Found [Search Provider] : hxxp://search.aol.com/aol/search?q={searchTerms}

*************************

AdwCleaner[R0].txt - [1031 bytes] - [18/10/2014 10:27:54]
AdwCleaner[R1].txt - [1066 bytes] - [18/10/2014 18:10:53]
AdwCleaner[R2].txt - [1531 bytes] - [01/01/2015 13:25:00]
AdwCleaner[R3].txt - [1869 bytes] - [01/01/2015 13:30:17]
AdwCleaner[R5].txt - [1356 bytes] - [05/01/2015 23:28:50]
AdwCleaner[R6].txt - [1398 bytes] - [07/01/2015 23:00:42]
AdwCleaner[R7].txt - [1519 bytes] - [10/01/2015 00:43:14]
AdwCleaner[R8].txt - [1635 bytes] - [05/02/2015 10:14:21]
AdwCleaner[R9].txt - [1963 bytes] - [10/08/2015 22:04:01]
AdwCleaner[S0].txt - [935 bytes] - [18/10/2014 10:29:10]
AdwCleaner[S1].txt - [968 bytes] - [18/10/2014 18:12:31]
AdwCleaner[S2].txt - [1595 bytes] - [01/01/2015 13:26:41]
AdwCleaner[S3].txt - [1940 bytes] - [01/01/2015 13:31:59]
AdwCleaner[S5].txt - [1379 bytes] - [05/01/2015 23:32:59]
AdwCleaner[S6].txt - [1460 bytes] - [07/01/2015 23:01:55]
AdwCleaner[S7].txt - [1580 bytes] - [10/01/2015 00:44:40]
AdwCleaner[S8].txt - [1696 bytes] - [05/02/2015 10:16:51]

########## EOF - \AdwCleaner\AdwCleaner[R9].txt - [2492 bytes] ##########

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 7.5.5 (08.05.2015:1)
OS: Windows 7 Professional x64
Ran by Admin on Mon 08/10/2015 at 22:16:24.89
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

~~~ Services

~~~ Tasks

~~~ Registry Values

~~~ Registry Keys

~~~ Files

~~~ Folders

~~~ FireFox

Emptied folder: C:\Users\Admin\AppData\Roaming\mozilla\firefox\profiles\fxrjcz3v.default\minidumps [2 files]

~~~ Chrome

[C:\Users\Admin\Appdata\Local\Google\Chrome\User Data\Default\Preferences] - default search provider reset

[C:\Users\Admin\Appdata\Local\Google\Chrome\User Data\Default\Preferences] - Extensions Deleted:

[C:\Users\Admin\Appdata\Local\Google\Chrome\User Data\Default\Secure Preferences] - default search provider reset

[C:\Users\Admin\Appdata\Local\Google\Chrome\User Data\Default\Secure Preferences] - Extensions Deleted:
[]

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Mon 08/10/2015 at 22:25:21.12
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~



#5 seraphin

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Posted 11 August 2015 - 09:37 AM

The following log is a littler disconcerting, because ESET picked up Panda AV (?) as a potential threat (and I followed your instruction to have the threat deleted.)

I have no idea what winzip18-Ian_en. Was it just the winzip ?????

 

Below is the log

 

C:\Program Files (x86)\Panda Security\Panda Security Protection\Tools\PandaSecurityTb.exe    a variant of Win32/Toolbar.Visicom.A potentially unwanted application    deleted - quarantined
C:\Users\Brenden-non admin\Downloads\winzip18-lan_en.exe    a variant of Win32/InstallCore.PO potentially unwanted application    cleaned by deleting - quarantined

 

 

And for MBAM report - which looks clean

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 8/11/2015
Scan Time: 7:19 AM
Logfile: mbam081115.txt
Administrator: Yes

Version: 2.1.8.1057
Malware Database: v2015.08.11.05
Rootkit Database: v2015.08.06.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Admin

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 448377
Time Elapsed: 50 min, 40 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)



#6 seraphin

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Posted 11 August 2015 - 09:39 AM

Not sure if the stuff picked up by AdwCleaner and JRT is of any material significance to why chrome browser has the popup. What would be the conclusion after running these scans? Please advise. Thank you.



#7 TsVk!

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Posted 11 August 2015 - 04:57 PM

There were a Chrome browser extensions installed that has been removed, that could have been causing the pop up.

 

Has it stopped now?



#8 seraphin

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Posted 13 August 2015 - 03:45 PM

will give it a couple of try and report back



#9 seraphin

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Posted 14 August 2015 - 02:39 PM

Here comes the verdict (?) -

not sure if I stumbled on another website that does the scam popup or if the chrome is still not clean, but today I got another popup that shows the following. Will re-run all cleanup tools to see if anything else has been re-installed in the system.

 

 

.........................................................................

 

The page at makeitfaster.link says:
Attention Time Warner Cable Users:
This is an important message for all New York-Based Internet USers !!!
Please read before continuing to www.google.com
It appears that your Windows computer has disruptive ads enabled.
Please call Toll Free to Disable disruptive ads now at 855-226-8406.
Please follow these instructions:
Before you visit or use www.google.com, it is strongly advised that you call to Disable
disruptive ads. You can do so by calling 855.226.8406.

Browser: Chrome
IP: 72.229.242.154
Location: New York, New York



#10 TsVk!

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Posted 14 August 2015 - 04:56 PM

Please reset Chrome.

  • In the top-right corner of the browser window, click the Chrome menu
  • Select Settings.
  • At the bottom, click Show advanced settings.
  • Under the section "Reset settings,” click Reset settings.
  • In the dialog that appears, click Reset.





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