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Printing problem from all browsers.


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#1 smink

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Posted 10 August 2015 - 04:27 PM

Printing problem from all browsers.

 

Computer: HP laptop Windows 7 HM/ Prem.

Printer: HP Officejet 7500 E910

 

I can print from all software installed on my computer, (ie: word, excel, Photoshop, Quicken etc.) But I can not print from any browser, IE 11, Firefox, or Chrome. So I am having a hard time printing e-mails. For now, I copy and paste into word, then I can print.

 

I have never seen this problem before, any help would be appreciated.

 

Thank you 



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#2 hamluis

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Posted 11 August 2015 - 06:54 AM

Error messages, verbatim, please?

 

Printing from an email client...is not the same as printing via a browser, could be a problem with your client.

 

Have you tried printing a webpage or webpage content?

 

Louis


Edited by hamluis, 11 August 2015 - 06:56 AM.


#3 dc3

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Posted 11 August 2015 - 08:08 AM

I'm guessing that you are trying to print from a online mail client like gmail?

 

How are you trying to print this mail?

 

Let's use gmail as an example.  If you open mail there you will see the reply arrow, to the right of that is a down arrow which opens a menu.  In this menu is the option to print.  Is the method you are using to print the mail?


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#4 smink

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Posted 11 August 2015 - 08:25 AM

I do not get an error message. I tried file/print and using the printer icon in the tool bar. I can not print from a web page or an e-mail. The print job just does not happen. The computer does not lock up. I have full control over all functions. As stated I copy and paste my selection into a word document and print it.   



#5 malynensi

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Posted 11 August 2015 - 11:11 AM

Is your printer up to date? It is possible that it is not because it is not working. Well, I actually don't know. I just want to be familiar with these kind of things for me to learn.



#6 hamluis

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Posted 11 August 2015 - 01:55 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis






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