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Internet Connection: ERR_CERT_INVALID


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25 replies to this topic

#1 Jermanfu

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Posted 09 August 2015 - 06:52 PM

I recently updated my PC to Windows 10.  Everything was fine at first.  Then the internet stopped working.  I reverted back to 8.1 and the internet seems to work.  Except when I try to go to Google, Yahoo, Youtube, etc, I get an error message on Chrome saying "Your internet connection is not private" and I get the above error code. I can still go directly to some websites (ESPN.com, diablofans.com, etc) but not the above mentioned sites.

 

I uninstalled Chrome but I still am having the above issues.  I scanned with Malwarebytes Premium as well as SuperAntiSpyware but nothing worked.  Also, I checked my PC time and date and they are accurate.  If you guys could help me troubleshoot this, I would greatly appreciate it. I'm at a loss.  Thanks so much.



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#2 Jermanfu

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Posted 10 August 2015 - 07:13 AM

As a side note, I seem to be able to surf the internet uninhindered on Firefox.  So whatever is causing issues is only affecting Chrome and Explorer. Any ideas?



#3 Captain_Chicken

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Posted 10 August 2015 - 08:30 PM

Try reinstalling chrome, I guess.

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#4 Jermanfu

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Posted 11 August 2015 - 06:39 AM

Hey Captain_Chicken!  I did try this.  Thanks so much for your response!  Unfortunately, this didn't help.  Anyone else have any idea?  I've heard some great things about this site.  Surely someone has an idea of where I can start?  I would really appreciate the help guys.  :)



#5 Aura

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Posted 11 August 2015 - 06:59 AM

Hi Jermanfu :)

Follow the instructions below please.

3Al62Pm.pngMiniToolBox
  • Download MiniToolBox and move the executable file to your Desktop;
  • Right-click on MiniToolBox.exe and select Spcusrh.pngRun as Administrator;
  • Check the following options:
    • Flush DNS;
    • Report IE Proxy Settings;
    • Reset IE Proxy Settings;
    • Report FF Proxy Settings;
    • Reset FF Proxy Settings;
    • List content of Hosts;
    • List IP Configuration;
    • List Last 10 Event Viewer Errors;
    • List Installed Programs;
    • List Devices - Only Problems;
    • List Users, Partitions and Memory size;
      B8oLpa3.png
  • Once this is done, click on Go and wait for the scan to complete;
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

unite_blue.png
Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.


#6 Jermanfu

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Posted 11 August 2015 - 08:05 AM

MiniToolBox by Farbar  Version: 25-07-2015 01
Ran by Jermanfu (administrator) on 11-08-2015 at 08:03:50
Running from "C:\Users\Jermanfu\Desktop"
Microsoft Windows 8.1  (X64)
Model: All Series Manufacturer: ASUS
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ============================== 

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ============================== 


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================



========================= IP Configuration: ================================

Intel(R) Ethernet Connection (2) I218-V = Ethernet (Connected)
TAP-Win32 Adapter V9 = Local Area Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="other_0" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : JermanfuGaming
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : TAP-Win32 Adapter V9
   Physical Address. . . . . . . . . : 00-FF-81-42-C5-C2
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet:

   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Intel(R) Ethernet Connection (2) I218-V
   Physical Address. . . . . . . . . : AC-9E-17-B7-7F-26
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::750a:bc30:7c18:40cd%3(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.0.108(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Monday, August 10, 2015 10:05:32 PM
   Lease Expires . . . . . . . . . . : Tuesday, August 11, 2015 9:05:32 AM
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 61644311
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-83-A3-B1-AC-9E-17-B7-7F-26
   DNS Servers . . . . . . . . . . . : 8.8.8.8
                                       8.8.4.4
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:90d7:2476:56f:3f57:ff93(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::2476:56f:3f57:ff93%4(Preferred) 
   Default Gateway . . . . . . . . . : ::
   DHCPv6 IAID . . . . . . . . . . . : 134217728
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-83-A3-B1-AC-9E-17-B7-7F-26
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{9A1FF407-0AC9-44EA-8D18-ED4BA61BA417}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
DNS request timed out.
    timeout was 2 seconds.
Server:  UnKnown
Address:  8.8.8.8

Name:    google.com
Addresses:  2607:f8b0:4000:80b::200e
	  206.124.214.38
	  206.124.214.27
	  206.124.214.35
	  206.124.214.53
	  206.124.214.16
	  206.124.214.49
	  206.124.214.37
	  206.124.214.20
	  206.124.214.46
	  206.124.214.48
	  206.124.214.26
	  206.124.214.59
	  206.124.214.31
	  206.124.214.42
	  206.124.214.24
	  206.124.214.57


Pinging google.com [206.124.214.26] with 32 bytes of data:
Request timed out.
Reply from 206.124.214.26: bytes=32 time=2ms TTL=60

Ping statistics for 206.124.214.26:
    Packets: Sent = 2, Received = 1, Lost = 1 (50% loss),
Approximate round trip times in milli-seconds:
    Minimum = 2ms, Maximum = 2ms, Average = 2ms
Server:  google-public-dns-a.google.com
Address:  8.8.8.8

Name:    yahoo.com
Addresses:  2001:4998:44:204::a7
	  2001:4998:c:a06::2:4008
	  2001:4998:58:c02::a9
	  98.138.253.109
	  98.139.183.24
	  206.190.36.45


Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=48ms TTL=53
Reply from 98.139.183.24: bytes=32 time=50ms TTL=53

Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 48ms, Maximum = 50ms, Average = 49ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
  8...00 ff 81 42 c5 c2 ......TAP-Win32 Adapter V9
  3...ac 9e 17 b7 7f 26 ......Intel(R) Ethernet Connection (2) I218-V
  1...........................Software Loopback Interface 1
  4...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
  5...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.0.1    192.168.0.108     20
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
   162.216.46.116  255.255.255.255      192.168.0.1    192.168.0.108     20
      192.168.0.0    255.255.255.0         On-link     192.168.0.108    276
    192.168.0.108  255.255.255.255         On-link     192.168.0.108    276
    192.168.0.255  255.255.255.255         On-link     192.168.0.108    276
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link     192.168.0.108    276
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link     192.168.0.108    276
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  4    306 ::/0                     On-link
  1    306 ::1/128                  On-link
  4    306 2001::/32                On-link
  4    306 2001:0:9d38:90d7:2476:56f:3f57:ff93/128
                                    On-link
  3    276 fe80::/64                On-link
  4    306 fe80::/64                On-link
  4    306 fe80::2476:56f:3f57:ff93/128
                                    On-link
  3    276 fe80::750a:bc30:7c18:40cd/128
                                    On-link
  1    306 ff00::/8                 On-link
  3    276 ff00::/8                 On-link
  4    306 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/10/2015 10:20:05 PM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8

Error: (08/10/2015 10:05:35 PM) (Source: BstHdAndroidSvc) (User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Error: (08/09/2015 06:39:35 PM) (Source: BstHdAndroidSvc) (User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Error: (08/09/2015 06:38:23 PM) (Source: BstHdAndroidSvc) (User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Error: (08/09/2015 06:02:28 PM) (Source: BstHdAndroidSvc) (User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Error: (08/09/2015 05:57:45 PM) (Source: BstHdAndroidSvc) (User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Error: (08/09/2015 05:41:23 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Volume/disk not connected or not found.
Error context: DeviceIoControl(\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy1 - 00000000000001A8,0x00530190,0000000000000000,0,000000BBC0720080,4096,[0]).


Operation:
   Query Shadow Copies

Error: (08/09/2015 05:37:08 PM) (Source: BstHdAndroidSvc) (User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Error: (08/09/2015 05:31:04 PM) (Source: Microsoft-Windows-LocationProvider) (User: NT AUTHORITY)
Description: There was an error with the Windows Location Provider database

Error: (08/09/2015 05:04:26 PM) (Source: BstHdAndroidSvc) (User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)


System errors:
=============
Error: (08/10/2015 10:20:33 PM) (Source: DCOM) (User: JermanfuGaming)
Description: {BF6C1E47-86EC-4194-9CE5-13C15DCB2001}

Error: (08/10/2015 10:13:04 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The certificate received from the remote server has not validated correctly. The error code is 0x80092013. The SSL connection request has failed. The attached data contains the server certificate.

Error: (08/10/2015 10:13:04 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 43. The Windows SChannel error state is 552.

Error: (08/10/2015 10:12:56 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The certificate received from the remote server has not validated correctly. The error code is 0x80092013. The SSL connection request has failed. The attached data contains the server certificate.

Error: (08/10/2015 10:12:56 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 43. The Windows SChannel error state is 552.

Error: (08/10/2015 10:12:06 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The certificate received from the remote server has not validated correctly. The error code is 0x80092013. The SSL connection request has failed. The attached data contains the server certificate.

Error: (08/10/2015 10:12:06 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 43. The Windows SChannel error state is 552.

Error: (08/10/2015 10:11:18 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The certificate received from the remote server has not validated correctly. The error code is 0x80092013. The SSL connection request has failed. The attached data contains the server certificate.

Error: (08/10/2015 10:11:18 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 43. The Windows SChannel error state is 552.

Error: (08/10/2015 10:05:35 PM) (Source: Service Control Manager) (User: )
Description: The BlueStacks Android Service service terminated with the following error: 
%%1064


Microsoft Office Sessions:
=========================
Error: (08/10/2015 10:20:05 PM) (Source: Perflib)(User: )
Description: BITSC:\Windows\System32\bitsperf.dll8

Error: (08/10/2015 10:05:35 PM) (Source: BstHdAndroidSvc)(User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Error: (08/09/2015 06:39:35 PM) (Source: BstHdAndroidSvc)(User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Error: (08/09/2015 06:38:23 PM) (Source: BstHdAndroidSvc)(User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Error: (08/09/2015 06:02:28 PM) (Source: BstHdAndroidSvc)(User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Error: (08/09/2015 05:57:45 PM) (Source: BstHdAndroidSvc)(User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Error: (08/09/2015 05:41:23 PM) (Source: VSS)(User: )
Description: DeviceIoControl(\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy1 - 00000000000001A8,0x00530190,0000000000000000,0,000000BBC0720080,4096,[0])

Operation:
   Query Shadow Copies

Error: (08/09/2015 05:37:08 PM) (Source: BstHdAndroidSvc)(User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Error: (08/09/2015 05:31:04 PM) (Source: Microsoft-Windows-LocationProvider)(User: NT AUTHORITY)
Description: -2147024883

Error: (08/09/2015 05:04:26 PM) (Source: BstHdAndroidSvc)(User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)


=========================== Installed Programs ============================

20XX (HKLM-x32\...\Steam App 322110) (Version:  - Batterystaple Games)
7-Zip 15.05 beta x64 (HKLM\...\7-Zip) (Version:  - )
Adobe Flash Player 18 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 18.0.0.209 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.12) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.12 - Adobe Systems Incorporated)
ARK: Survival Evolved (HKLM-x32\...\Steam App 346110) (Version:  - Studio Wildcard)
Assassin's Creed Rogue (HKLM-x32\...\Steam App 311560) (Version:  - Ubisoft Sofia)
Audacity 2.1.0 (HKLM-x32\...\Audacity_is1) (Version: 2.1.0 - Audacity Team)
AutoHotkey 1.1.22.03 (HKLM\...\AutoHotkey) (Version: 1.1.22.03 - Lexikos)
Batman™: Arkham Knight (HKLM-x32\...\Steam App 208650) (Version:  - Rocksteady Studios)
Batman™: Arkham Origins (HKLM-x32\...\Steam App 209000) (Version:  - WB Games Montreal)
Battle.net (HKLM-x32\...\Battle.net) (Version:  - Blizzard Entertainment)
Bitdefender Total Security 2015 (HKLM\...\Bitdefender) (Version: 18.20.0.1429 - Bitdefender)
BlueStacks App Player (HKLM-x32\...\BlueStacks App Player) (Version: 0.9.30.9239 - BlueStack Systems, Inc.)
BlueStacks Notification Center (HKLM-x32\...\{4FCF716C-CEB4-499D-AFB8-A5375105EC2A}) (Version: 0.9.30.9239 - BlueStack Systems, Inc.)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Borderlands 2 (HKLM-x32\...\Steam App 49520) (Version:  - Gearbox Software)
CamStudio 2.7.4 (HKLM\...\{04B83666-3A62-452B-85D3-70F8117F2329}_is1) (Version: 2.7.4 - CamStudio Open Source)
Creatures Of Darkness (HKLM-x32\...\{553D1EF0-6491-4749-957E-AA912519E4BE}) (Version: 4.4.21 - Screaming Bee Inc.) Hidden
Creatures of Darkness Voices for MorphVOX (HKLM-x32\...\{a11adeb7-c5f0-4f2f-83c4-96b107776cae}) (Version: 4.4.21 - Screaming Bee Inc.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
DARK SOULS™ II: Scholar of the First Sin (HKLM-x32\...\Steam App 335300) (Version:  - FromSoftware, Inc)
Darkest Dungeon (HKLM-x32\...\Steam App 262060) (Version:  - Red Hook Studios)
DeepBot - Twitch Streamer Assistant (HKLM-x32\...\{D74E8097-25B2-4C8F-97C3-729C343E1265}) (Version: 0.6.2.3 - DeeP.sg)
Diablo III (HKLM-x32\...\Diablo III) (Version:  - Blizzard Entertainment)
Diablo III Public Test (HKLM-x32\...\Diablo III Public Test) (Version:  - Blizzard Entertainment)
Don't Starve Together Beta (HKLM-x32\...\Steam App 322330) (Version:  - Klei Entertainment)
DrumsUI Updater (HKCU\...\DrumsUI Updater) (Version:  - )
Dying Light (HKLM-x32\...\Steam App 239140) (Version:  - Techland)
Elgato Game Capture HD (HKLM-x32\...\{C3A29A8B-15F5-48AB-9E5B-F03F9DBB0EAC}) (Version: 2.10.67.874 - Elgato Systems GmbH)
EPSON Scan (HKLM-x32\...\EPSON Scanner) (Version:  - Seiko Epson Corporation)
EPSON WF-3540 Series Printer Uninstall (HKLM\...\EPSON WF-3540 Series) (Version:  - SEIKO EPSON Corporation)
EQ2MAP Updater 1.2.10 (HKLM-x32\...\EQ2MAP Updater) (Version: 1.2.10 - Johan Nilsson)
EverQuest (2) (HKCU\...\SOE-EverQuest (2)) (Version: 1.0.3.183 - Sony Online Entertainment)
EverQuest (HKCU\...\SOE-EverQuest) (Version:  - Sony Online Entertainment)
EverQuest Beta (HKCU\...\SOE-EverQuest Beta) (Version: 1.0.3.183 - Sony Online Entertainment)
EverQuest II (HKCU\...\SOE-EverQuest II) (Version: 1.0.3.183 - Sony Online Entertainment)
Fallout 3 - Game of the Year Edition (HKLM-x32\...\Steam App 22370) (Version:  - Bethesda Game Studios)
Fallout: New Vegas (HKLM-x32\...\Steam App 22380) (Version:  - Obsidian Entertainment)
Female Voices (HKLM-x32\...\{5ADCC80D-376C-4556-BE31-976869E7832A}) (Version: 4.4.21 - Screaming Bee Inc.) Hidden
Female Voices for MorphVOX (HKLM-x32\...\{0a3b677c-c7e0-4b23-a2af-4de8a3e70a2f}) (Version: 4.4.21 - Screaming Bee Inc.)
FINAL FANTASY VII (HKLM-x32\...\Steam App 39140) (Version:  - Square Enix)
FINAL FANTASY XIV: A Realm Reborn (HKLM-x32\...\Steam App 39210) (Version:  - SQUARE ENIX)
Game Capture HD v2.3.3.38 (HKLM-x32\...\Software_Elgato_Game Capture HD) (Version: 2.3.3.38 - Elgato Systems)
Geometry Dash (HKLM-x32\...\Steam App 322170) (Version:  - RobTop Games)
GIMP 2.8.14 (HKLM\...\GIMP-2_is1) (Version: 2.8.14 - The GIMP Team)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 44.0.2403.130 - Google Inc.)
Google Drive (HKLM-x32\...\{6EA8B94E-D869-4D96-88DF-5E1ECE1D6876}) (Version: 1.23.9648.8824 - Google, Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.28.1 - Google Inc.) Hidden
Grim Dawn (HKLM-x32\...\Steam App 219990) (Version:  - Crate Entertainment)
Heroes of the Storm (HKLM-x32\...\Heroes of the Storm) (Version:  - Blizzard Entertainment)
HexChat (HKLM\...\HexChat_is1) (Version: 2.10.2 - HexChat)
ImgBurn (HKLM-x32\...\ImgBurn) (Version: 2.5.8.0 - LIGHTNING UK!)
Intel(R) Chipset Device Software (HKLM-x32\...\{d370215a-d003-43ae-a3b6-1028af64d5a1}) (Version: 10.0.20 - Intel(R) Corporation) Hidden
Intel(R) Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 10.0.25.1048 - Intel Corporation)
Intel(R) Network Connections Drivers (HKLM\...\PROSet) (Version: 19.0 - Intel)
Intel(R) Update Manager (HKLM-x32\...\{84A2B59B-6A7B-4C01-8592-15C9BFE6AC36}) (Version: 2.4.3 - Intel Corporation)
Junk Mail filter update (HKLM-x32\...\{0BE9E708-5DC0-4963-9CFD-0AA519090E79}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
LADSPA_plugins-win-0.4.15 (HKLM-x32\...\LADSPA_plugins-win_is1) (Version:  - Audacity Team)
LAME v3.99.3 (for Windows) (HKLM-x32\...\LAME_is1) (Version:  - )
Logitech Gaming Software 8.57 (HKLM\...\Logitech Gaming Software) (Version: 8.57.145 - Logitech Inc.)
Magic ISO Maker v5.5 (build 0281) (HKLM-x32\...\Magic ISO Maker v5.5 (build 0281)) (Version:  - )
Magical Creature Voices (HKLM-x32\...\{4FC82E17-84FC-49C0-A4E0-06A0F419CF1C}) (Version: 4.4.22 - Screaming Bee Inc.) Hidden
Magical Creature Voices for MorphVOX (HKLM-x32\...\{add4641b-3933-45b0-b811-0df04bb43711}) (Version: 4.4.22 - Screaming Bee Inc.)
Malwarebytes Anti-Malware version 2.1.8.1057 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.8.1057 - Malwarebytes Corporation)
Mass Effect (HKLM-x32\...\Steam App 17460) (Version:  - BioWare)
Metro 2033 Redux (HKLM-x32\...\Steam App 286690) (Version:  - 4A GAMES)
Microsoft ASP.NET MVC 4 Runtime (HKLM-x32\...\{3FE312D5-B862-40CE-8E4E-A6D8ABF62736}) (Version: 4.0.40804.0 - Microsoft Corporation)
Microsoft Office (HKLM-x32\...\{90150000-0138-0409-0000-0000000FF1CE}) (Version: 15.0.4454.1510 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.5907.0716 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
MorphVOX Pro (HKLM-x32\...\{be1439f4-6c0a-4963-82c8-36f123182357}) (Version: 4.4.26.28472 - Screaming Bee)
MorphVOX Pro (HKLM-x32\...\{EAB12CE6-EB07-496A-9D59-F3D087071FB8}) (Version: 4.4.26.28472 - Screaming Bee) Hidden
Movie Maker (HKLM-x32\...\{38F03569-A636-4CF3-BDDE-032C8C251304}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{DD67BE4B-7E62-4215-AFA3-F123A800A389}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Mozilla Firefox 39.0.3 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 39.0.3 (x86 en-US)) (Version: 39.0.3 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 36.0.4 - Mozilla)
Nexus Mod Manager (HKLM\...\6af12c54-643b-4752-87d0-8335503010de_is1) (Version: 0.55.8 - Black Tree Gaming)
Notepad++ (HKLM-x32\...\Notepad++) (Version: 6.7.4 - Notepad++ Team)
NVIDIA 3D Vision Controller Driver 352.65 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 352.65 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 353.62 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 353.62 - NVIDIA Corporation)
NVIDIA GeForce Experience 2.5.12.11 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 2.5.12.11 - NVIDIA Corporation)
NVIDIA Graphics Driver 353.62 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 353.62 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.34.3 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.34.3 - NVIDIA Corporation)
NVIDIA Miracast Virtual Audio 353.62 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Miracast.VirtualAudio) (Version: 353.62 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.15.0428 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.15.0428 - NVIDIA Corporation)
Open Broadcaster Software (HKLM-x32\...\Open Broadcaster Software) (Version:  - )
Opera Stable 31.0.1889.99 (HKLM-x32\...\Opera 31.0.1889.99) (Version: 31.0.1889.99 - Opera Software)
Origin (HKLM-x32\...\Origin) (Version: 9.6.1.5336 - Electronic Arts, Inc.)
Path of Exile (HKLM-x32\...\Steam App 238960) (Version:  - Grinding Gear Games)
Pillars of Eternity (HKLM-x32\...\Steam App 291650) (Version:  - Obsidian Entertainment)
Private Internet Access Support Files (HKLM-x32\...\{7D72DAFF-DCB2-437B-BC22-4B2ABF21462B}) (Version: 1.0.0.0 - Private Internet Access)
RaidCall (HKLM-x32\...\RaidCall) (Version: 7.3.6-1.0.13004.105 - raidcall.com)
Razer Core (HKLM-x32\...\Razer Core) (Version: 1.0.1.66 - Razer Inc)
Razer Synapse (HKLM-x32\...\{0D78BEE2-F8FF-4498-AF1A-3FF81CED8AC6}) (Version: 1.18.19.23944 - Razer Inc.)
Replay Music 7 (7.0.0.66) (HKLM-x32\...\Replay Music 7) (Version: 7.0.0.66 - Applian Technologies)
SHIELD Streaming (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_GFExperience.NvStreamSrv) (Version: 4.1.3000 - NVIDIA Corporation) Hidden
SHIELD Wireless Controller Driver (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_ShieldWirelessController) (Version: 2.5.12.11 - NVIDIA Corporation) Hidden
Skype™ 7.6 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.6.105 - Skype Technologies S.A.)
Software Updater (HKLM-x32\...\{E1BAD1BA-C0E8-4018-9281-E7D2C6B07474}) (Version: 4.3.6 - SEIKO EPSON CORPORATION)
Star Wars: The Old Republic (HKLM-x32\...\{3B11D799-48E0-48ED-BFD7-EA655676D8BB}) (Version: 1.00 - Electronic Arts, Inc.)
Streamtip Alerter (HKLM-x32\...\{946E75BA-B3DA-470C-80EC-66AE17107334}_is1) (Version: 0.2.2 - NightDev, LLC)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1186 - SUPERAntiSpyware.com)
TeamSpeak 3 Client (HKLM\...\TeamSpeak 3 Client) (Version: 3.0.16 - TeamSpeak Systems GmbH)
TechPowerUp GPU-Z (HKLM-x32\...\TechPowerUp GPU-Z) (Version:  - TechPowerUp)
The Elder Scrolls Online (HKLM-x32\...\The Elder Scrolls Online) (Version: 1.0.0.0 - Zenimax Online Studios)
The Elder Scrolls Online: Tamriel Unlimited (HKLM-x32\...\Steam App 306130) (Version:  - Zenimax Online Studios)
The Elder Scrolls V: Skyrim (HKLM-x32\...\Steam App 72850) (Version:  - Bethesda Game Studios)
The Witcher 3: Wild Hunt (HKLM-x32\...\Steam App 292030) (Version:  - CD PROJEKT RED)
Titan Souls (HKLM-x32\...\Steam App 297130) (Version:  - Acid Nerve)
Torchlight II (HKLM-x32\...\Steam App 200710) (Version:  - Runic Games)
Uplay (HKLM-x32\...\Uplay) (Version: 4.9 - Ubisoft)
Vagante (HKLM-x32\...\Steam App 323220) (Version:  - Nuke Nine)
Victor Vran (HKLM-x32\...\Steam App 345180) (Version:  - Haemimont Games)
Windows 7 USB/DVD Download Tool (HKLM-x32\...\{CCF298AF-9CE1-4B26-B251-486E98A34789}) (Version: 1.0.30 - Microsoft Corporation)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)
WinRAR 5.21 (32-bit) (HKLM-x32\...\WinRAR archiver) (Version: 5.21.0 - win.rar GmbH)
World of Warcraft (HKLM-x32\...\World of Warcraft) (Version:  - Blizzard Entertainment)

========================= Devices: ================================

Name: HID-compliant game controller
Description: HID-compliant game controller
Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Manufacturer: (Standard system devices)
Service: 
Device ID: HID\VID_046D&PID_C2AB\2&1B6C551&0&0000
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.


========================= Memory info: ===================================

Percentage of memory in use: 14%
Total physical RAM: 32668.42 MB
Available physical RAM: 27895.02 MB
Total Virtual: 37532.42 MB
Available Virtual: 31960.15 MB

========================= Partitions: =====================================

1 Drive c: (Windows) (Fixed) (Total:476.62 GB) (Free:380.77 GB) NTFS
2 Drive d: (New Volume) (Fixed) (Total:1862.89 GB) (Free:1377.38 GB) NTFS
6 Drive h: (New Volume) (Fixed) (Total:1862.89 GB) (Free:1862.62 GB) NTFS
7 Drive i: (FantomHD) (Fixed) (Total:1863.01 GB) (Free:1386.24 GB) NTFS

========================= Users: ========================================

User accounts for \\JERMANFUGAMING

Administrator            Guest                    Jermanfu                 


**** End of log ****


btw THANK YOU so much Aura!  I really appreciate the help!



#7 Aura

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Posted 11 August 2015 - 08:13 AM

Let's do a test. Can you disable Bitdefender, and then see if you still have the certificate error?

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#8 Jermanfu

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Posted 11 August 2015 - 08:21 AM

Sure!  Ok I have "On-access scanning" turned off.  And "Active Virus Control" turned off.  Still getting the error.



#9 Aura

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Posted 11 August 2015 - 08:25 AM

Are you getting the same error messages in Internet Explorer?

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#10 Jermanfu

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Posted 11 August 2015 - 08:28 AM

Similar.  IE says "There is a problem with this Website's security certificate"

 

Then down below that it says "We recommend you close this webpage and do not continue to this website" and does not give me an option to override that and continue.



#11 Aura

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Posted 11 August 2015 - 08:29 AM

Alright, let's try to reset your Internet Explorer settings.

rONW46K.pngReset Internet Explorer Settings
  • Close every open windows of your web browsers (Internet Explorer, Google Chrome, Mozilla Firefox, Opera, etc.);
  • Click on the Windows Start Menu and select Control Panel;
  • From there, click on Network and Internet and select Internet Options;
  • Go in the Advanced tab and click on Reset...;
  • Check the Delete personal settings checkbox and click on Reset;
  • Once the operation is done, click on the Close button;

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#12 Jermanfu

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Posted 11 August 2015 - 08:32 AM

Ok I completed that.  Re-opened both Chrome and IE.  Still getting respective errors.



#13 dc3

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Posted 11 August 2015 - 08:35 AM

Is the date and time correct on this computer?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#14 Aura

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Posted 11 August 2015 - 08:35 AM

Alright follow the instructions below.
  • Close every open windows of your web browsers (Internet Explorer, Google Chrome, Mozilla Firefox, Opera, etc.);
  • Click on the Windows Start Menu and select Control Panel;
  • From there, click on Network and Internet and select Internet Options;
  • Go under the Security tab, and click on Reset all zones to default level;
  • Once done, go under the Advanced tab and click on Restore advanced settings
  • After that, restart your computer;
Let me know if the error message is still there after.

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#15 Jermanfu

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Posted 11 August 2015 - 08:37 AM

Yes Dc3.  Thanks so much for the response.  I actually found that was the most common issue for this symptom.  So I checked that first.  Date/time is dead on. 

 

Ok Aura.  Working on that step now!






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