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Windows Update - cannot modify settings


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#1 MichelineP

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Posted 09 August 2015 - 12:08 PM

Unable to run Windows Update on this Windows 8.1 desktop.   I'm being prompted that ‘some settings are managed by system administrator’ and if I attempt to change the settings, the option is greyed out.   Currently states in grey 'Never check for updates'.

 

I'm the administrator with administrator rights.   Windows update was working, but just noticed yesterday this issue.  

 

Thanking you in advance.

mp04279



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#2 dc3

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Posted 09 August 2015 - 12:48 PM

Please make a screenshot of this message and attach it in your topic.

 

How to make a screenshot
 
1. Download and run A Thousand Words .
 
2. Follow the wizard to capture a screenshot
 
3. Use the built-in editor to resize, edit, or re-capture your screen shot. 
 
4. Your screen shot will be saved to your desktop when you finish the wizard.
 
You can post the screenshot in your next post as an attachment.  
 
Just below the area where you write text in a post there is the Post button, to the right of this is More Reply Options
 
Post2_zpsf05c0430.png
 
When you click on More Relpy Options  you will see Attach Files and Browse, click on Browse, this will open Pictures on your computer, click on the image you want to post, then click on Attach This File, then Add Reply.
 
BCreply1_zpsc36d42fc.png 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 MichelineP

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Posted 09 August 2015 - 01:07 PM

I've attached a screenshot for your reference.   Thanks!



#4 dc3

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Posted 09 August 2015 - 01:18 PM

Er... that doesn't seem to have worked. :whistle:


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 dc3

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Posted 09 August 2015 - 01:22 PM

Please open you Pictures and make sure you created the screen shot.

 

If you have, try following the instruction to attach the image again.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 MichelineP

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Posted 09 August 2015 - 01:25 PM

How about this?


hmmmm 

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#7 dc3

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Posted 09 August 2015 - 01:31 PM

What specifically do you want to change?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 MichelineP

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Posted 09 August 2015 - 01:34 PM

When I boot up I'm prompted that Windows has updates in the bottom right screen.... but when I attempt to run windows updates, I get the attached....

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#9 dc3

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Posted 09 August 2015 - 01:37 PM

Are you using an administrator user account?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#10 MichelineP

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Posted 09 August 2015 - 01:38 PM

Thinking that I might have a virus/malware or whatever... I ran CCleaner, Malwarebytes and SpyBot.   I cleared 6.2Gb of HD space and fixed 420 registry items.  Malwarebytes found 5,406 objects (WOW!   I have no idea where Tom has been on his computer), and SpyBot only found 11.   I know, I know... I should tell Tom that I will do a clean install, but I'm hoping to avoid that.   I'm dreaming for a simple solution.... <smile>

 

Micheline



#11 MichelineP

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Posted 09 August 2015 - 01:39 PM

Yes, I'm using Tom's account (which is an administrator).  It's the only account on this computer.



#12 MichelineP

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Posted 09 August 2015 - 01:45 PM

I uninstalled the 'non-functioning expired McAfee' and the following list of PUP's: 

 

BBQLeads (Adware)
Book Alter (?)
Boost Shopping
Chocolate Bar (browser add-in for shopping)
CinemaP 1.9cV25.02 (Adware)
CinemaPlus Ver3.2cV18.06 (Adware)
CinemaPlus  Ver3.2cV19.06 (Adware)
Consumer Input (Surveys)
Coopoun
Coupoon
CrossBrowse (PUPs ‘Potentially Unwanted Programs’) browser
dAiLyprize
DeeAl4mE  (
DubLi Toolbar (Allows you to get Cashback on purchases you already make on the internet)
GamesDesktop 025.005010006 (Malicious Adware)
GamesDesktop 025.005010007 (Malicious Adware)
Idle Crawler (Online marketing tool – bundled with 3rd
party freeware distributed by download.com etc.)
PC Mechanic
PC Speed Up
Pro PC Cleaner
Regprocleaner version 2.0
SpeekCheck
SupGames (Adware)
Taplika
VuuPC (allows your computer to be accessed remotely)
Word Processor Text Wrap
WSE_Taplika (Malware)
YTDownloader virus/malware  (You Tube downloader virus)

 

Then I installed CCleaner, Malwarebytes, Spybot and AVG Free



#13 MichelineP

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Posted 09 August 2015 - 01:47 PM

I don't believe that Tom nor Stefani created recovery disks when they first turned on this desktop.  Just another tidbit of info.



#14 dc3

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Posted 09 August 2015 - 01:58 PM

Are you using the registry cleaner in CCleaner?
 
Please post the Malwarebytes log.
 
To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
 
To open the log double click on mbam-check.exe on your desktop.  Copy and paste the log in your topic.
 
================
 

Please download AdwCleaner and install it.
 
When AdwCleaner opens you will see an image like the one below.
 
adwcleaner11_zps48314883.png
 
Click on Scan to start the scan.
 
Once the search is complete a list of the pending items will be displayed.  If you see any which you do not want removed, remove the check mark next to it.  
 
Click on Clean to remove the selected items.  If you have any questions about any items in the list please copy and paste the list in your topic so we can review it.  
 
You will receive a message telling you that all programs will be closed so that the infections can be removed.  Click on OK.  The computer will be restarted to complete the cleaning process.
 
When the cleaning process is complete a log of what was removed will be presented.  Please copy and the paste this log in your topic.

================

Please run the ESET OnlineScan

This scan takes quite a long time to run, so be prepared to allow this to run till it is completed.

***Please note. If you run this scan using Internet Explorer you won't need to download the Eset Smartinstaller.***

ESET Online Scanner

  • Click here to download the installer for ESET Online Scanner and save it to your Desktop.
  • Disable all your antivirus and antimalware software - see how to do that here.
  • Right click on esetsmartinstaller_enu.exe and select Run as Administrator.
  • Place a checkmark in YES, I accept the Terms of Use, then click Start. Wait for ESET Online Scanner to load its components.
  • Select Enable detection of potentially unwanted applications.
  • Click Advanced Settings, then place a checkmark in the following:
    • Remove found threats
    • Scan archives
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • Click Start to begin scanning.
  • ESET Online Scanner will start downloading signatures and scan. Please be patient, as this scan can take quite some time.
  • When the scan is done, click List threats (only available if ESET Online Scanner found something).
  • Click Export, then save the file to your desktop.
  • Click Back, then Finish to exit ESET Online Scanner.

Edited by dc3, 09 August 2015 - 02:00 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#15 MichelineP

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Posted 09 August 2015 - 02:08 PM

Yes, I used the registry cleaner function in CCleaner 5.08.  Here is the Malwarebytes log file.

Attached Files






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