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Canon MX435 "offline" even though it's on and connected wirelessly


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#1 GavBelfast

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Posted 09 August 2015 - 10:47 AM

Hi all,

 

This is my first post.

 

My Canon MX435 has been working well with various laptops since I installed it about three years ago.

 

However, I tried to print something yesterday and nothing happened.

 

So, I reconnected it to my wireless hotspot using WPS.

 

I thought that would solve the problem but, when I tried to print, my laptop said the printer was Offline.

 

I printed-off the Network Configuration Page, but it is far too technical for me.  The only thing that perhaps looks out of place is where it says WEP Key Length: Inactive.

 

Has anyone any idea why this has suddenly happened, and what I can do to solve the problem?

 

Many thanks.



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#2 Chris Cosgrove

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Posted 09 August 2015 - 06:11 PM

This page from the Canon site may be of help :-

 

http://www.canon.co.uk/support/consumer_products/pixma_printer_wireless_connection_setup/mx435_printer_wireless_connection_setup/

 

If connecting using the WPS method won't work, try the standard method and check that the printer has the correct wi-fi security code entered into it. On some of these Canons it can be a bit of a pain if your security code includes upper and lower case and integers. The last time I linked up one of these I spent more time working out how to change keyboards than it - eventually - took to enter the code.

 

One final point. There is a suggestion that you are using WEP as your security standard. Unless you have some seriously old equipment on this network you would be better converting to the WPA-PSK2 standard, it's more secure. Of course you would have to change the access code on ALL equipments on this network.

 

Chris Cosgrove


I am going to be away until about the 22nd October. Time on-line will be reduced and my internet access may be limited. PMs may not be replied to as quickly as normal !


#3 YeahBleeping

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Posted 10 August 2015 - 11:10 AM

My mom had a similar issue with her printer just last week.  When I went over to check it out- Turns out one of her ink cartridges was low and wanted her to 'acknowledge' this by pressing OK on the printer's LCD screen.  I rebooted the printer and again got the message about low ink I pressed ' OK ' and the printer was no longer ' offline ' when she tried to print a black and white page.  Maybe you have a similar issue.



#4 GavBelfast

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Posted 13 August 2015 - 11:26 AM

Sorted!

 

Thank you very much for your help!






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