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Windows won't boot, safe mode either


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#1 virtzyA

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Posted 09 August 2015 - 09:16 AM

Hello,

so I've been given a laptop to try and repair, because sometimes when you send your stuff to the service you pay loads of money for a completely reinstalled PC with no data left etc.
Bear in mind that I'm not any IT guy whatsoever, I'm just reading stuff online and try to fix the problems using the internet which mostly works.

So, when I'm launching the laptop/notebook/whatever, it starts up with 5 options on how to boot the laptop: a) safe mode, B) safe mode with internet, c) safe mode with cmd, d) last restore point (advanced), e) normal mode.

 

So when I'm booting it using normal mode, it goes to the point with Windows logo "Launching Windows", it stays like that for 2 minutes or something and then BSOD occurs and instantly reboots the laptop.
When booting using safe mode, it shows all the stuff that is loading and it stops at CLASSPNP.

When booting using last good known configuration/restore point the same happens as if I would be booting using normal mode.
The 2 remaining safe mode options give the same result as if I would be booting via safe mode w/o any additional stuff.

At the BIOS settings the booting priority is set for HDD.

Got a windows copy on my USB pendrive, plugged it into the laptop, changed the priority of booting to the USB stick and when I launched it, there was a screen with "Loading windows files" and the bar filling from left to right, then there was a black screen and just a mouse pointer/cursor and I could only move it and nothing else happened.

Does any of you have any idea on how to fix this problem?



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#2 dc3

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Posted 09 August 2015 - 10:14 AM

Use the instructions below to boot from the installation flash drive and run the Startup Repair.  The instructions were written to be used with a installation disc, but will work with the flash drive as well.

 

1.  Place the installation disc in the tray of the CD/DVD drive, close the tray and restart the computer.
 
2.  You will be prompted to press any key to start the installation, I find the space bar handy.
 
At this point the setup process will load files, this will take several minutes.
 
3.  You will now need to choose the  Language, Time, currency format, and Keyboard or input method that you'd like to use.
 
After this is done click on Next.
 
w71_zps6dbda47e.png
 
4.  Click on the Repair your computer link at the bottom-left of the Install Windows window.
 
This link will begin the Windows 7 System Recovery Options.
 
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5.  System Recovery Options will now search your hard drive(s) for any Windows 7 installations.  This will take several minutes.
 
No participation is required on your part at this time, wait till it has finished and the next window opens.
 
w73_zpsd5483f05.png
 
6.  Choose the Windows 7 installation that you'd like to perform the Startup Repair on, then click on Next
 
w74_zps490f9a17.png
 
7.  Click on the Startup Repair link from list of recovery tools in System Recovery Options.
 
w75_zps9941e858.png
 
For a future reference, there are several other diagnostic and recovery tools available in the Windows 7 System Recovery Options including System Restore, System Image Recovery, Windows Memory Diagnostic, and Command Prompt.
 
8.  The Startup Repair tool will now search for problems in the system files.
 
If Startup Repair finds a problem with any system files the tool may suggest a solution which you will need to confirm, or may solve the problem automatically.
 
w76_zps3dd75d83.png
 
9.  Startup Repair will now attempt to repair whatever problems it found with system files.  
 
Note:  If Startup Repair did not find any problems with system files you won't see this step.
 
w77_zpsd8be95eb.png
 
Important: Your computer may or may not restart several times during this repair process.  This is normal, you should allow it to continue until you see the Restart your computer to complete the repairs window. 
 
10.  Click on Finish, this will restart your computer.
 
w78_zpsd49257fb.png
 
It is possible that the Startup Repair will not be able to fix the problem.  If the Startup Repair tool determines this, it may automatically run the the repair after your computer restarts.  If it does not automatically run the repair but you are still having problems with Windows 7 repeat these steps to run Startup Repair again manually.

Edited by dc3, 09 August 2015 - 10:16 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 virtzyA

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Posted 09 August 2015 - 10:35 AM

"Got a windows copy on my USB pendrive, plugged it into the laptop, changed the priority of booting to the USB stick and when I launched it, there was a screen with "Loading windows files" and the bar filling from left to right, then there was a black screen and just a mouse pointer/cursor and I could only move it and nothing else happened."

Windows won't even boot as I said so nothing would've changed if I would use CD/DVD lol. Anyways I've fixed the problem, changed the type of the Disk from AHCI to Compatibility/Compatible or w/e it was.



#4 dc3

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Posted 09 August 2015 - 10:43 AM

I didn't suggest that you use a installation disc, I suggested that your follow the instructions but to use the flash drive instead of a installation disc.

 

I'm glad to hear that you resolved the issue.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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